Hilton Concord

Reviewer: Not provided on Mon 22 Aug 2011 rated 5 out of 10.

This hotel is being remodeled until Jan 2012!!! It smelled of paint, cleaners, glue. Dated room decor.

Positives: Friendly staff.

Negatives: Not advertised as being remodeled.

Reviewer: Not provided on Mon 08 Aug 2011 rated 1 out of 10.

Old and outdated hotel. The desk clerk apologized for the smoke and the beds, and offered restaurant vouchers, and then did not follow through.

Positives: It was an overall bad experience.

Negatives: It was an overall bad experience. I am reluctant to bid.

Reviewer: Not provided on Sat 16 Jul 2011 rated 8 out of 10.

Hotel is not bad, but hotels should<BR/>not charge for internet. That's a little annoying.

Positives: Clean, easy access from freeway, and nice shopping center nearby.

Negatives: Needs a kid's menu; Pool area needs some color/flowers, etc.

Reviewer: Not provided on Sat 25 Jun 2011 rated 5 out of 10.

It should be rated a 3 star or less due to shabby furniture and poorly maintained room.

Positives: The bed was very comfortable.

Negatives: Furniture was old, scratched, dinged and room needed painting and maintenance.

Reviewer: Not provided on Mon 07 Mar 2011 rated 9 out of 10.

The Hilton Concord fulfilled expectations. It was clean. The restaurant was very good. The staff was attentive and very friendly.

Positives: Restaurant breakfast was very good and all the staff was helpful and friendly.

Negatives: The vending area was limited to soft drinks and was inoperative two nights. In room coffee service was tasteless.

Reviewer: Not provided on Thu 24 Feb 2011 rated 7 out of 10.

Got into an argument with hotel desk staff (on phone) because the young lady insisted that there was a notice in the picture frame notifying customers of the hold placed on cards. Never saw picture, (which according to her description of it;s location was close to and facing the agent), and it was never mentioned. I think the desk clerk should have apologized for the inconvenience and let it go. Instead, she insisted that this picture was there in plain sight. It might have been different, had she actually been there the night I checked in.

Positives: Close to freeway and plenty of shopping.

Negatives: There was a hold placed on my card. They never mentioned it.

Reviewer: Not provided on Sun 20 Feb 2011 rated 4 out of 10.

Internet service charged per machine instead of per room; pricey daily charge for Internet service; rental of PC's and use of printers in business center expensive - I printed a four-page document which cost me $12.00 because the printer was so slow and it charged by the minute. Free shuttle service within 3 miles meant easy access to regional shopping mall and Concord BART station.

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Positives: Excellent location; easy freeway access; close to shops and restaurants.

Negatives: Internet and business services pricey.

Reviewer: Not provided on Sat 15 Jan 2011 rated 7 out of 10.

The hotel would probably be okay but the two nights I stayed were not good. First my toilet ran all night (to the point of doing semi flushes on it's own) and the next day they said they would fix it. Got back to the room and it hadn't been fixed. Before 5 am they had a parking lot sweeper cleaning from the construction they were doing. It was not only noisy, but beeped when backing up. When I talked to the front desk about both problems, they gave me the impression they could care less. I travel all the time for work and I have been in quieter motels. Even though I had already paid through Priceline, they placed a bill under my door for two nights stay. When I checked out I asked about it and they said it was a mistake.

Positives: The location was close to the freeway as well as shopping and restaurants.

Negatives: Toilet ran all night, remodeling noise before 5am.

Reviewer: Not provided on Sun 19 Dec 2010 rated 5 out of 10.

Nice quality room, however bed could be better. I would not recommend this hotel because it did not have free WiFi in it's room. That is very amateur hour. If you're going to cater to business people have free WiFi.

Positives: Location was great for my needs.

Negatives: No free Internet in rooms.

Reviewer: Not provided on Fri 26 Nov 2010 rated 9 out of 10.

The Hilton in Concord is a nice place.

Positives: We had stayed in the location before and I was stoked that priceline was cheaper.

Negatives: The orange juice was really pulpy.

Reviewer: Not provided on Mon 08 Nov 2010 rated 10 out of 10.

Great location, nice beds, with clean rooms.

Positives: Great beds.

Negatives: Small shower.

Reviewer: Not provided on Sun 26 Sep 2010 rated 10 out of 10.

Great place to stay! Overall, I was really happy about my stay!

Positives: Location.

Negatives: The bathroom was a little old.

Reviewer: Not provided on Sat 18 Sep 2010 rated 9 out of 10.

I really liked the area, it was extremely easy to find. Hotel was very nice. I actually preferred the crown plaza in concord though, but I have stayed there more often and the staff knows me when I stay with them.

Positives: Staff was friendly, I liked the comfortable pillows.

Negatives: Limited parking for the amount of occupancy.

Reviewer: Not provided on Wed 15 Sep 2010 rated 8 out of 10.

The hotel was decent and I suppose good enough for the 3 star rating, but not 3-1/2. Just because of the hotel name and reputation did not make the appearance and stay over the top. I stayed in the Crowne Plaza for cheaper and the room was very clean, nice white down comforters, and flat screen television.

Positives: I like the room service, cleanliness of the lobby, and quite.

Negatives: Room appliances are old and outdated. Tacky comforter and sheets. Stains and cracks in the bathroom linoleum.

Reviewer: Not provided on Thu 12 Aug 2010 rated 9 out of 10.

Wonderful service, good location, and nice accommodations.

Positives: Comfortable bed, linens, and great air conditioner.

Negatives: Dirty carpet in room.

Reviewer: Not provided on Fri 21 May 2010 rated 9 out of 10.

The Concord Hilton is an excellent hotel in terms of appearance; ample parking; wonderful restaurant and very good service.

Positives: Great restaurant, excellent appearance and great service.

Negatives: Beds could have been a little nicer.

Reviewer: Not provided on Fri 14 May 2010 rated 10 out of 10.

The hotel was in an excellent location, close to the freeway, yet with a feeling you were far away from the city rat-race. The facility was very clean and inviting. Excellent restaurants were within a few blocks. I would definitely stay there again.

Positives: Friendly staff, very clean rooms, grounds and common areas.

Negatives: Updated televisions would be very nice.

Reviewer: Not provided on Sun 09 May 2010 rated 5 out of 10.

Location is great, several decent restaurants across the street. Overall the room didn't feel clean, all of the linens were wrinkled and the carpet was filthy. I had my young child with me and couldn't let her on the ground because of the dirty carpet. The hotel took so long to deliver a crib, we arrived at 8:30 at night and they took an hour to bring a very old/rusty crib to our room.

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Positives: Location and price.

Negatives: Took well over an hour to get a crib delivered. When it was delivered it was old and rusty.

Reviewer: Not provided on Sat 03 Apr 2010 rated 5 out of 10.

The rooms were small, ducks in the swimming pool, beds were incredibly uncomfortable. We checked out a day early - took the loss - and checked into an Embassy Suites down the freeway.

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Positives: Location was good.

Negatives: Rooms were small, there were ducks in the swimming pool and beds were uncomfortable.

Reviewer: Not provided on Thu 11 Feb 2010 rated 10 out of 10.

Great hotel. Been here before. Can't go wrong here!

Positives: Good location and facilities.

Negatives: Bar wasn't open.

Reviewer: Not provided on Sun 07 Feb 2010 rated 6 out of 10.

Nice location and the staff was friendly. 2 queen bed room was actually a full and the bedding was comparable to motel 6.

Positives: Location.

Negatives: The bed size for the 2 queens was actually a full and the sheets and bedding was not 3 star or higher quality.

Reviewer: Not provided on Sun 31 Jan 2010 rated 9 out of 10.

It's a great hotel, room was very nice, and it's pretty comfortable. The room was well-priced on Priceline.

Positives: It is a nice room for a good price on Priceline.

Negatives: The ice tasted weird.

Reviewer: Not provided on Thu 28 Jan 2010 rated 8 out of 10.

Overall, the Hotel was very nice. Great location to various popular destinations of the area. I would definitely come again. Thank you!

Positives: Great location! Clean and friendly staff.

Negatives: When I arrived, the room that was given to me was not made up yet. I had to go back and get another room.

Reviewer: Not provided on Sun 20 Dec 2009 rated 5 out of 10.

This hotel was easy to find. It was bare bones in terms of helpfulness or eagerness of the staff to serve but they were polite. Room door closed but would not lock - the only extra security was throwing the upper door conversation latch. At 4 am the fire alarm went off so I met all 100 people in their night clothes in the parking lot - the staff never came out with a list to insure we were all out nor offered a hot cup of cocoa on the way in - they just left us out there and finally waved us in with no explanation. The elevators were naturally congested but could not find stairs from the lobby area. After flushing the toilet it kept running. There were stains in the carpet. Then there was the lock issue described above. Obvious lack of maintenance which is minor now but showing the signs of being run-down. Definitely this does not have the qualities you would expect for the hotel - it is a 2 star.

Positives: good location.

Negatives: Door lock would not lock, toilet ran all night, carpet stains.

Reviewer: Not provided on Wed 26 Aug 2009 rated 8 out of 10.

The hotel is conveniently located, lobby is nice and staff are friendly! The water was nice and hot in the shower!!

Positives: The lobby was nice and staff was very friendly!

Negatives: There were hairs in the bathtub.

Reviewer: Not provided on Wed 24 Jun 2009 rated 3 out of 10.

We were on a vacation trip to Bay area and Napa valley. We were travelling with a 14 month old toddler. The good things about our stay with Hilton Concord was 1) convieniently located from both<BR/>Oakland and SFO airports. 2) Safe neighbourhood. 3) Reasonably priced room. The things we did<BR/>not like are: 1) our room was really smelly. It could be due to old carpet or it was previously a smoking room. We requested a non-smoking room. 2) there was no free Internet access. In this day and age why would you charge few dollars per hour for Internet access. 3) The bathrooms did not have exhaust fans. It could get really stuffy after a single shower. The shower curtains were not clean. 4) There were college kids in the next room and were really noisy late into night. We had to complain every day. We were supposed to be on a quiet and family frindly floor but obviously we were not. This is not the standard you expect from a Hilton hotel.

Positives: Hotel is conveniently located from airports, SFO downtown, NAPA and in a safe neighbourhood of Concord,CA.

Negatives: Smelly room, not family friendly, unclean bathrooms, No Internet access.

Reviewer: Not provided on Sun 31 May 2009 rated 7 out of 10.

This was a disappointment. The hallway to the elevator is long and multiple turns. There is no security in the set up. Directions to the elevator and marked on a map and it still wasn't clear. The hallways reeked of smoke. The room did have windows that open, but the outside noise was much too loud to sleep. This hotel backs up to an airport and the windows do not keep out the noise. This hotel reminded me of a bad Fairfield Inn or a hotel 6 not a 3.5 star level property. The Hilton is about 1 mile down the road and with it's flaws is superior to this property in every way except housekeeping. Hilton still has a long way to go to reach a level of consistency that meets 3.5 star in that area.

Positives: Convenient location to highway, but on the edge of an airport.

Negatives: Children running through the lobby, inconvenient elevator location down a hall. Narrow, dark stinky hallway. Small elevator far from sight.

Reviewer: Not provided on Fri 29 May 2009 rated 5 out of 10.

Stayed in this hotel several times. Close to everything I needed. Easy parking. Rooms were never clean. Housekeeping very shabby.

Positives: Good location. Good parking.

Negatives: Black hair in tub and dirty floors.

Reviewer: Not provided on Thu 07 May 2009 rated 9 out of 10.

The hotel is generally pretty clean, although the elevator entry and exit from the main lobby remained sticky for the two days I was their. Overall, it's a nice place to stay.

Positives: The room was spacious.

Negatives: The room provided no fridge and the ice machine was broken on my floor.