Sheraton

Reviewer: Not provided on Tue 13 Sep 2011 rated 7 out of 10.

Very clean and nice hotel and overall terrific for the price. The staff could be lacking leadership and inability to make quick decisions. Good customer service and they wanted to be helpful, but did not succeed exactly. I would recommend this hotel for the quality and price.

Positives: Quiet

Negatives: A few moments with staff did not meet expectations.

Reviewer: Not provided on Tue 21 Jun 2011 rated 7 out of 10.

The hotel overall was nice & beautifully kept, however, the staff made it an unpleasant stay. The previous guests dirty plates still sitting outside my door the entire stay and had to be disturbed at 10 am to argue with house keeping of when I plan on checking out when I had a do not disturb sign up and check out was not till noon!

Positives: The hotel was located in a great location close to dining & shopping.

Negatives: The staff was not interested in even trying to accommodate my needs once they seen how I booked my reservation.

Reviewer: Not provided on Mon 23 May 2011 rated 10 out of 10.

All the staff were helpful. Everything was clean and comfortable. The Hotel is in a very convenient spot and close to entertainment, shopping and freeways.

Positives: Everything was so clean and comfortable. I was very comfortable.

Negatives: There is nothing that

Reviewer: Not provided on Mon 25 Apr 2011 rated 9 out of 10.

This hotel was great, just spent one night on it, but<BR/>I wish<BR/>I would of stayed longer to explore it a bit more, but we were going to Disneyland the next day and the reason<BR/>I wanted to stay its because its only ten minutes away from the park and they offer free parking.<BR/>I would defiantly stay there again.

Positives: Location, close to stores such as Kohls, Ross, Walmart and movie theater among restaurants. Free parking always a plus.

Negatives: Walls too thin, can hear everything outside, but not a deal breaker.

Reviewer: Not provided on Mon 05 Jul 2010 rated 6 out of 10.

Carpets in room were worn and stained. Construction in nearby rooms started at 8:00am creating noise. Rooms were quiet enough until then.

Positives: Pool and spa were warm.

Negatives: Room coffee had not been restocked.

Reviewer: Not provided on Sat 26 Dec 2009 rated 10 out of 10.

This was a very nice hotel. The rooms were very comfortable and clean. Our one complaint was that the hot tub was over-chlorinated, but the management insisted that it was okay and initially tried to make it up by giving us 2 bottles of lotion. It didn't work, our skin was dry and itchy for the next two days. They did eventually make it up to us, although they never admitted to their mistake.

Positives: The room was very comfortable and clean.

Negatives: The hot tub was over-chlorinated. The fumes were horrible, and we were itchy for two days after.

Reviewer: Not provided on Thu 08 Oct 2009 rated 10 out of 10.

The hotel was beautiful and clean. I was so glad that I was given this hotel from my Priceline selection. I will try to get the same one next time I'm in the area. The price was amazing for the quality of room, others would be jealous if they knew what I paid!

Positives: I think that it was awesome. Check in was quick!

Negatives: The hotel was wonderful!

Reviewer: Not provided on Fri 26 Dec 2008 rated 9 out of 10.

This was agreat place to stay. Lots of resturants and shopping with in walking distance. Staff was top notch! This hotel has a grewat Business center. Parking is ok. Not bad just on street side of hotel. I would stay here again in a heartbeat.

Positives: The Staff and Management were exceptional!

Negatives: The fact that the pool and Spa closed to early and the spa was cold!

Reviewer: Not provided on Fri 28 Nov 2008 rated 10 out of 10.

Great location. Beautiful property. Beds and pillows were divine. Staff was helpful. Good internet access in lobby (free) and in rooms (for a fee). I will stay here again.

Positives: Beautiful hotel. I arrive an hour early, but they were able to find a room. Great location across from a mall and food and convenient to the freewayl

Negatives: I have no complaints.

Reviewer: Not provided on Wed 15 Oct 2008 rated 10 out of 10.

I really enjoyed this hotel, we stayed at three hotels for this trip and this was my favorite.

Positives: The pool was great, I loved the shower and

Negatives: Staff did follow through with their commitments and had to be asked the same request several times.

Reviewer: Not provided on Fri 05 Sep 2008 rated 10 out of 10.

We were impressed by the friendly service at the registration desk but were very surprised to find that our room was used and in a mess (housekeeping forgot to clean). However, as soon as we informed the front desk of our situation, they apologized and quickly gave us a different room and two breakfast coupons for the hotel restaurant. We enjoyed our stay there even though it was only one night.

Positives: Located in a nice area and has attractive lobby and restaurant, clean rooms and friendly staff.

Negatives: Nothing.

Reviewer: Not provided on Tue 19 Aug 2008 rated 10 out of 10.

I would stay again, nice location, clean rooms, helpful and friendly staff and oh yes, Starbucks in the lobby with very nice quick breakfast choices for the health conscience and well as those who are not.

Positives: The rooms were clean and nicely decorated. Staff was very helpful and friendly.

Negatives: It was all good.

Reviewer: Not provided on Sat 09 Aug 2008 rated 7 out of 10.

I booked two rooms, 1 room was for my three older children and I was hoping to get adjoining rooms, but did not. The front desk did give us rooms next to each other. Would have been nice if they had a small fridge and micro. With three kids they are always leftovers. The pool was small according to my kids, but warm. I thought the water was cloudy and could have been kept cleaner. But the kids enjoyed their stay and that is all I cared about on a family trip.

Positives: Beds comfy, rooms clean.

Negatives: Pool was warm, but could have been cleaner, the water was cloudy.

Reviewer: Not provided on Fri 01 Aug 2008 rated 10 out of 10.

This is definitely the hotel I would like to stay at every time I visit the Greater Los Angeles area. The hotel is surrounded by corporate offices, the Performing Arts Center and all kinds of restaurants, Wal-Mart, Office Depot and Best Buy just to mention a few. Conveniently located next to the freeway and only 10 minutes drive to Knotts Berry Farm and 15 minutes to Disneyland!

Positives: Very conveniently located next to the freeway, shopping, businesses, great neighborhood, excellent for conferences, reception, all functions, free internet.

Negatives: I do not have anything negative to say about this hotel.

Reviewer: Not provided on Wed 30 Jul 2008 rated 9 out of 10.

The hotel was very nice overall. The gift shop could have a few more amenities for sale other than the few post cards. A better shuttle system would be nicer, I was told that it was not operating, and then told it went within 3 miles, then told it only went to the mall. I decided to take taxi cabs instead. The staff was very attentive and I felt appreciated as a guest, customer service can make or break a stay. This made my stay! Room service, the housekeeping staff and the front desk staff was all wonderful.

Positives: Staff was all very friendly.

Negatives: No shuttle service, hard to navigate to theme parks with no car.

Reviewer: Not provided on Tue 29 Jul 2008 rated 4 out of 10.

The room was sparse, about the same as your average Days Inn or Travelodge. A big disappointment. The staff was very stoic, not friendly at all, and not so responsive to needs. They put us in the far corner of the hotel, far from everything.

Positives: Nice location.

Negatives: Staff and rooms.

Reviewer: Not provided on Thu 24 Jul 2008 rated 10 out of 10.

For once, I did not have to fight with the front desk for a room with double beds. All of the staff was friendly and helpful. However, upon check-in, there was only 1 bellhop, and 1 luggage cart so we had to carry all of our things up to the 4th floor unassisted. Also, the hotel parking was further than the adjacent business parking.

Positives: The Hotel itself was breathtaking.

Negatives: The parking is shared with a business mall.

Reviewer: Not provided on Thu 10 Jul 2008 rated 9 out of 10.

This hotel has comfortable rooms and a nice restaurant. But parking lot and hallways were bad.

Positives: Located within 10 miles of destination.

Negatives: Construction in parking lot/convention in hallway.

Reviewer: Not provided on Wed 19 Mar 2008 rated 9 out of 10.

Was in town for a concert at the Cerritos Performing Arts Center. Everything about this hotel was perfect for that + more; shopping & restaurants were just across the street & very convenient; clean accommodations; friendly staff through-out/ even the cool Bulgarian bartender! It was a wonderful weekend, including my stay here.

Positives: Great location & very friendly staff!

Negatives: Negligible, but elevators are in an odd spot/ people would wander past if not told, and then meander around the lobby searching- perhaps a chic little sign?

Reviewer: Not provided on Tue 18 Mar 2008 rated 8 out of 10.

The Sheraton Hotel in Cerritos, CA was good. Its location is superb. Very convenient to shopping. It is also quiet and safe to walk in the vicinity. I will definitely recommend this to my friends and family.

Positives: Location. It is near the mall and very convenient for shopping.

Negatives: Breakfast buffet in the 91 grill restaurant. Too pricey but not much to offer.

Reviewer: Not provided on Wed 28 Nov 2007 rated 10 out of 10.

The best convenient location with quiet and cozy environment. I enjoyed very much staying. I would like to stay more if the same price will apply in the future.

Positives: Quiet, cozy and convenience location.

Negatives: There are youth group guest who bothered a little bit.

Reviewer: Not provided on Tue 30 Oct 2007 rated 9 out of 10.

In general I liked the location and the quality of service and the product.

Positives: Clean & new & well located.

Negatives: Sink stopper in bath didn't work (2nd time it happened last visit).

Reviewer: Not provided on Wed 24 Oct 2007 rated 8 out of 10.

This hotel was clean, comfortable and relatively new. It is in a great location in the middle of a town center with many restaurants, shops and entertainment venues.

Positives: It was very clean and comfortable.

Negatives: Parking was not close to lobby.