Courtyard

Reviewer: Not provided on Mon 18 Jul 2011 rated 3 out of 10.

Need an update and new dining management.

Positives: Location.

Negatives: Bad rooms noisy air conditioner, lousy dining area and indifferent staff.

Reviewer: Not provided on Sat 18 Sep 2010 rated 5 out of 10.

We were disappointed in our stay at the Courtyard by Marriott. When we arrived our room smelled like a junior high locker room. Very musty smelling. The hotel website and flier information all state that free continental breakfast is provided. We were told it cost $5/adult and $3/child. Very discouraging as we were traveling with our 3 kids. The second day of our stay we took the kids swimming in the pool. The walking area around the pool was very slick tile and my kids kept falling even while walking very slow.

Positives: Location was convenient to where we needed to be.

Negatives: Room condition, no free breakfast, pool area was not very kid friendly.

Reviewer: Not provided on Sun 12 Sep 2010 rated 9 out of 10.

Nice, friendly staff, clean.

Positives: The best thing about this hotel was no surprised.

Negatives: It was on the far end of where I would have prefered to stay.

Reviewer: Not provided on Wed 21 Oct 2009 rated 10 out of 10.

The hotel was very clean. The staff was excellent except for one person at the desk which was a little cranky.

Positives: Location of the hotel made traveling between Rogers and Bella Vista was great

Negatives: TV was difficult to watch from bed due to the location of the bed in the room.

Reviewer: Not provided on Tue 20 Oct 2009 rated 10 out of 10.

All in all, the hotel is wonderful. It's in a quiet part of town, not near many restaurants or any other hotels. It is nice and clean. The staff were very friendly and helpful. Our room was spacious. The beds were OK. I did find that my be at home was more comfy. The business center is in a poor location being set in a corner of the dining area. It is noisy if there are people dining. They only have one computer to use and you sit with your back facing a window which I don't like as people outside can see what I'm doing on the computer.

Positives: It was in the quiet part of town.

Negatives: Getting out of the parking lot at 8 in the morning was horrific.
Getting out of the parking lot at 8 in the morning was terrible.

Reviewer: Not provided on Sat 19 Sep 2009 rated 7 out of 10.

Hotel was not run down but it felt run down.

Positives: The brand name only.

Negatives: I was disappointed for the brand.

Reviewer: Not provided on Mon 06 Jul 2009 rated 5 out of 10.

I feel the front desk person was nice, the buffet we paid for was really over priced. The blonde girl in the eating area was very rude and this happened on 2 mornings. The girl that cooked put out you had to order special eggs did not have them out, never enough batter for waffles was very disorganized. The room had mold on walls and the baseboards were nasty and they cleaned room and did not change the sheets. AC did not work, it was hot in our room. Was very disappointed and will not stay there again.

Positives: Close to highway.

Negatives: Dirty, food was not good, AC did not work, unfriendly people.

Reviewer: Not provided on Thu 11 Jun 2009 rated 7 out of 10.

Great basic service for the price level. Had to drive to get to any attractions in the area. The hotel is right next to the highway. The kids screaming or playing in the pool was earsplitting but kids will be kids.

Positives: Everything was clean and in great working order.

Negatives: Distance from attractions.

Reviewer: Not provided on Sun 31 May 2009 rated 8 out of 10.

Nice hotel at a great price.

Positives: Price.

Negatives: Room appearance.

Reviewer: Not provided on Thu 23 Apr 2009 rated 10 out of 10.

I was a bit disappointed to see that this Courtyard had not been updated to the contemporary look other Courtyards have. However, it was very clean, and the staff was very knowledgeable about the area, even providing us a city map with shopping & restaurants on it. This map helped us navigate all weekend! Overall, a great experience.

Positives: The hotel staff was extremely helpful.

Negatives: The rooms were clean, but could use some updating.

Reviewer: Not provided on Thu 16 Apr 2009 rated 10 out of 10.

This organization really understands the needs of the business traveler. Every need I had was anticipated and provided without my asking for it. Outstanding staff and best housekeeping I have ever seen.

Positives: Best internet I have ever had on the road.

Negatives: Everything was great.

Reviewer: Not provided on Tue 13 Jan 2009 rated 1 out of 10.

I have no idea how this hotel got a good review. I read reviews before staying and they seemed okay but this hotel was the dirtiest place we had ever seen. There was mold on the ceiling of the shower, wallpaper, inside the fridge, large giant stains on the carpet and worst of all the air unit smell when you turned it on. My husband and I were so sick. The staff cleaned the room twice acting like we were picky! We left early. We were inconvenienced, sick and it really ruined our trip. We travel often and this was the worst experience with a hotel We will no longer take the chance with franchises and may reconsider staying at Marriott's altogether.

Positives: Had a balcony.

Negatives: Dirtiest hotel ever, unfriendly, and unhelpful staff.

Reviewer: Not provided on Mon 20 Oct 2008 rated 3 out of 10.

The room was fine, the elevator was very slow. I felt like I was in a Motel due to the very loud people through the wall. I had a business meeting the next morning and was a bit tired from trying to get some sleep.

Positives: Close to highway exit.

Negatives: The room next door had loud people up all night and made it miserable.

Reviewer: Not provided on Wed 15 Oct 2008 rated 10 out of 10.

Great business hotel, friendly helpful staff, good room amenities, easy parking, great resturant near by, easy freeway access, good business center, clean lobby and rooms. Would definitely go back and stay again.

Positives: Large room with amenities, clean rooms and lobby area, friendly helpful staff.

Negatives: A

Reviewer: Not provided on Mon 06 Oct 2008 rated 8 out of 10.

The<BR/>room and breakfast area is good.

Positives: Print me services and a good breakfast.

Negatives: Elevator is very slow.

Reviewer: Not provided on Wed 03 Sep 2008 rated 7 out of 10.

Breakfast buffet was way over priced. When I got there at 9:30 pm girl at the front desk was on the phone with her boyfriend about getting a pizza at Papa John's for about 2 minutes while I was just standing there waiting to check in. That was the only time me or my husband spoke to the hotel staff.

Positives: Convenient location, clean, balcony to outside.

Negatives: Smelled cigarette smoke on my when I got off the elevator. Hotel was suppose to be nonsmoking.

Reviewer: Not provided on Mon 18 Aug 2008 rated 8 out of 10.

Everything was nice with the exception of the Chef who was short with us and the desk staff. He appeared to be very grumpy and should not be in contact with the guests.

Positives: The staff at the desk.

Negatives: The Chef - he was very rude to us and the desk staff.

Reviewer: Not provided on Fri 25 Jul 2008 rated 10 out of 10.

The room was very nice and spacious. There was a refrigerator and microwave in the room and all the cups were actual cups, not plastic. The beds were wonderful and the staff was friendly. My wife and I had a great time and found it very relaxing.

Positives: The beds were very comfortable, the room was spacious and we liked having a refrigerator and microwave in the room.

Negatives: We had no complaints about the hotel.

Reviewer: Not provided on Thu 24 Jul 2008 rated 9 out of 10.

Very Nice overall, clean room, friendly staff. We would stay again.

Positives: Good location and clean.

Negatives: We thought we were getting a king bed, but we did not and had to pay extra.