Courtyard

Reviewer: Not provided on Thu 22 Sep 2011 rated 8 out of 10.

Very convenient location, friendly staff, new and clean. Only drawback is competitors provide the same breakfast at no charge.

Positives: New and clean.

Negatives: Hotel featured a breakfast on par with those that are provided free at other hotels while this hotel charged for it.

Reviewer: Not provided on Mon 11 Jul 2011 rated 4 out of 10.

Hotel does not meet my expectations for a Marriott Courtyard and for price I paid.

Positives: Staff were all very friendly and helpful.

Negatives: Carpets throughout were threadbare.

Reviewer: Not provided on Sat 09 Jul 2011 rated 7 out of 10.

Hotel is Midland-upscale. Clean and homey feeling at reception desk /lobby but the rooms are really small on the inside. An update would be nice as its very basic and no-frills! Would have been upset if I had paid the listed price and not gotten a Price Line bargain!!!! In an area where there wasn't too much to walk to, just one Mexican Restaurant so ya better have a car! Close to the airport as I remember.

Positives: It was very close to all that Williamsburg/Yorktown had to offer and the beaches.

Negatives: There was no free breakfast! Room was very small and lacked updated fixtures. We had no fan in bathroom.

Reviewer: Not provided on Mon 11 Apr 2011 rated 9 out of 10.

Stayed at the hotel to attend a concert at nearby university. It was convenient and clean. Room was quiet even though we were next to elevator. This appeared to be a new Marriott.

Positives: Clean and staff. Overall, friendly.

Negatives: Upon arrival it took approx 5 minutes for staff to show up at front desk.

Reviewer: Not provided on Wed 09 Jun 2010 rated 9 out of 10.

Everything was very nice other than room was warm during the night.

Positives: Location to ball fields.

Negatives: Room never cooled off.

Reviewer: Not provided on Thu 20 May 2010 rated 9 out of 10.

Overall, the hotel was good, and we would probably stay there again.

Positives: The mattress was comfortable.

Negatives: There was a charge for breakfast in the common area.

Reviewer: Not provided on Wed 19 Aug 2009 rated 10 out of 10.

Overall hotel was good.

Positives: Staff was super helpful and friendly.

Negatives: Grout around bathtub coming off, walls were not as clean as should be, desk chair soiled.

Reviewer: Not provided on Wed 05 Aug 2009 rated 10 out of 10.

It was more that I expected for the price.

Positives: Location, neatness.

Negatives: Nothing

Reviewer: Not provided on Wed 15 Jul 2009 rated 10 out of 10.

This was a great hotel my three year old enjoyed the pool. Liked that they put towels out there.

Positives: I loved the location and all the places to shop and eat around it.

Negatives: The bathroom shower seemed dirty.

Reviewer: Not provided on Fri 05 Sep 2008 rated 9 out of 10.

Really enjoyed my stay - would recommend location.

Positives: Lovely area - great staff.

Negatives: No room service.

Reviewer: Not provided on Wed 03 Sep 2008 rated 9 out of 10.

My husband and I felt very safe in the area, the staff was friendly and helpful. Most of all, the room was clean and had a fresh smell.

Positives: The hotel met my expectation and was very comfortable and clean.

Negatives: The items in the store were over priced.

Reviewer: Not provided on Mon 01 Sep 2008 rated 8 out of 10.

Very clean and spacious, never got to use pool or anything like that. Was extremely disappointed that to get anything for breakfast would be $8.95. Traveling with my 17 yr old daughter, I usually go down for a cup of coffee and something simple while she gets ready. It became a major time waster to have to find a place to find breakfast in a strange area before resuming our trip. These days you just expect every hotel to include some sort of breakfast. Otherwise it was a great experience. Does anyone really read these, anyway?

Positives: New and clean, decent price.

Negatives: $8.95 for breakfast bar?! Give me a break! Inconvenient to have to take the time to go out and find coffee and bagel.

Reviewer: Not provided on Tue 12 Aug 2008 rated 8 out of 10.

Overall, it was a good stay.

Positives: Location in relation to my business in the city.

Negatives: Faint smell of smoke in room.

Reviewer: Not provided on Thu 07 Aug 2008 rated 10 out of 10.

Hotel was quite good. Close to restaurants and close to shopping.

Positives: Beds were excellent.

Negatives: Can't think of anything.

Reviewer: Not provided on Fri 25 Jul 2008 rated 8 out of 10.

This is the second time we've stayed here and we enjoyed it but check in and check out were incredibly slow. Two different clerks who didn't know how to do various things or use the computer well. Worst check in and check out I've seen in a VERY long time.

Positives: Location, computers in lobby, good breakfast.

Negatives: Check in and check out were a pain, to say the least.

Reviewer: Not provided on Thu 10 Jul 2008 rated 2 out of 10.

The hotel in and of itself was fine. The staff, on the other hand, took rude to a whole another level. The first issue I had was after the first night there. Me an my mom left the room so that house keeping could come in and clean the room. In the mean time, my mom and I hung out down stairs because my sister (who lives in Newport news) was at work. We went up to our room three times over a 45 minute period. House keeping was in our room. Went back up there, house keeping had done nothing. Absolutely nothing. What she was doing in our room, I have no clue. So I went down stairs to tell the front desk. The housekeeper who was in our room out and lied and told the front desk clerk that she was never in our room. My mom, my niece (who is local to Newport news) were all witness. We saw her go in and out of the room over the 45 minute span. That is when a (I am assuming) a member of management came at told me that the housekeeper said our do not disturb sign was left on the door (per what the housekeeper told her). First of all I am not brand new to staying at hotels. I work for one of the largest insurance companies in the nation. I travel a lot for - strangely enough - customer service. I know not leave the do not disturb sign on the door. What that woman was doing in our room is beyond me. From that day forward, I took the do not disturb sign with me. The housekeeper never tried that trick again. I did not want to get into an argument with the front desk staff. I was on vacation. Besides, 90% of the staff had attitudes to stop a clock, so it was not going to be worth it. I noticed, however, whenever I went down stairs to use the computer and I saw white people checking out, the front desk staff was as happy as could be. I was saying please and thank you and apologizing for things I should not have. The only decent people were the people at the breakfast buffet, one of the guys who was a bell-hop, and one young lady who was ethnic perhaps.

Positives: The location compared to my sisters home. Only a mile a way. That helped with gas.

Negatives: The staff is the worse I have ever experienced in my life.

Reviewer: Not provided on Wed 28 May 2008 rated 7 out of 10.

Probably would stay again. Price was ok. The only complaint was that our room was not cleaned after our first night's stay. After 2nd night it was cleaned.

Positives: Nice room for price.

Negatives: Room was not cleaned after 1st night.

Reviewer: Not provided on Wed 21 May 2008 rated 9 out of 10.

Nice, I would recommend it to others.

Positives: Nice pool and Courtyard.

Negatives: Would liked to have had king bed.

Reviewer: Not provided on Tue 29 Apr 2008 rated 9 out of 10.

This hotel is so clean it smells clean and has a really nice look to it. The rooms are very nice and clean and offer free internet service and has a pool and spa. Will stay here each time I travel to VA.

Positives: The staff was great I loved the location right next door to ruby Tuesdays and Texas steak house.

Negatives: No vending machines and the food priced too high.

Reviewer: Not provided on Wed 02 Jan 2008 rated 9 out of 10.

Good location, easy access to major shopping spots. Bright clean rooms with a large breakfast area with two computers for internet access. Friendly staff with a can do attitude to help you.

Positives: Great location, clean indoor pool, with a friendly staff to help you.

Negatives: The spa has been under repair for a week. I was so looking forward to my hot dip in the spa to be disappointed in was under repair.

Reviewer: Not provided on Wed 15 Aug 2007 rated 10 out of 10.

I've never stayed at a Courtyard before and I was pleasantly surprised. The staff was very courteous and helpful. The rooms were spacious and the entire facility was very neat and clean. There are several shopping areas nearby and it appears to be in a safe neighborhood. We had a tremendous experience there and will definitely stay there again.

Positives: The rooms were large, staff was friends and the hotel was immaculate.

Negatives: The exercise room needs better quality equipment.