Courtyard

Reviewer: Not provided on Sat 03 Sep 2011 rated 2 out of 10.

I don't care why it happened, we should have been told ahead of time about the problems at the facility so we'd have the opportunity to make another choice!

Positives: No or little power, facilities closed or not available.

Negatives: Pool wasn't open due to previous storm, kitchen was closed due to loss of power, we should have been warned!

Reviewer: Not provided on Sat 23 Jul 2011 rated 9 out of 10.

The location of the hotel in relation to where we wanted to visit and the accommodations. I do like the fact that they are Eco conscious (only will do towels and sheets if requested (leave them on the floor or in the tub)). The place was clean, nicely furnished and we were pleasantly surprised.

Positives: It was all we expected - clean, friendly, no hassles. Loved non-smoking rooms and King sized bed.

Negatives: Indoor pool floor had large tiles and one could easily slip.

Reviewer: Not provided on Mon 04 Jul 2011 rated 10 out of 10.

Convenient, clean hotel with nice accommodations. The staff were friendly and helpful. Fantastic location for visiting Colonial Williamsburg, Busch Gardens and Water Country USA amusement parks.

Positives: Great location for visiting Colonial Williamsburg, Busch Gardens & Water Country USA amusement parks.

Negatives: Overall, really liked this hotel but a free continental breakfast would have icing on the cake.

Reviewer: Not provided on Sat 25 Jun 2011 rated 10 out of 10.

The hotel was fantastic. My husband and I really enjoyed our stay at this hotel. The staff was so helpful from allowing us to check in early to sharing coupons with us for the parks. We had wonderful time and look forward to returning soon!

Positives: The hotel was clean and was at a perfect location for our purposes.

Negatives: Computer use was an issue. Need more/faster computers or to set a time limit per computer sessions.

Reviewer: Not provided on Tue 21 Jun 2011 rated 5 out of 10.

The beds are really outdated and not very comfortable. The general decor was outdated. The staff was not very helpful. They were friendly, but honestly kind of lazy. Specifically, my son asked for some milk at about 8 pm, so I went down to the vending area, they didn't have milk. That is OK, you can't expect the vending area to have everything you might need. However, in the dining area I know they have milk because it is out there for breakfast. So I asked the guy at the desk if I could buy a carton of milk from the hotel. Without so much as a microsecond of thought he said no, but I could get it in the morning when breakfast was served. I took that as lazy because I believe he could've, (and most hotels' staff would) gotten a carton of milk from the dining area but his general posture seemed to me like he wasn't going to do anything outside the normal request during his night shift.

Positives: The location was excellent.

Negatives: Outdated.

Reviewer: Not provided on Sun 19 Jun 2011 rated 9 out of 10.

Nice hotel very near Busch Gardens. The kids loved the indoor/outdoor pool. The hot tub was great after a long day. The rooms were clean and courtyard rooms even have a small balcony. Nothing too fancy, but a good place to stay for anything in the Williamsburg area.

Positives: The beds were comfortable and the room was clean.

Negatives: We requested adjoining rooms. They didn't have one ready, even though we checked in late. Disappointing.

Reviewer: Not provided on Sat 11 Jun 2011 rated 10 out of 10.

This hotel is definitely a 3 star, at least. It has a beautiful lobby area, with very helpful and friendly staff. If we weren't traveling with small children, my husband and I would've probably sat in the comfy lobby area to chat and drink coffee, (the free coffee bar was a nice perk for sure). We enjoyed the room. It was what we needed for one night. Our 2-year-old son had a ball in the pool. It was clean. I didn't like the fact that people were drinking alcohol around the hot tub out of glass bottles. There was a sign saying no bottles or glass. We really liked the fact that check-out was at noon. Most places are 11 or earlier, but we were able to go to my brother's military graduation and come back to the room to change afterwards, which was nice.

Positives: We enjoyed the convenience to our destination, the quiet location, the friendly staff, and clean room.

Negatives: We don't like that the breakfast bar is a little pricey. We opted for the McDonald's across the street.

Reviewer: Not provided on Mon 25 Oct 2010 rated 8 out of 10.

Nice hotel in a good location with very comfortable mattresses! You would expect a hotel in this category to offer a free breakfast though, that was disappointing. The hallways were always freezing and the indoor pool wasn't very warm either. Other than that, it was a great stay.

Positives: The mattress.

Negatives: The hallways and pool were too cold.

Reviewer: Not provided on Sun 24 Oct 2010 rated 9 out of 10.

Particularly the hotel staff made the difference. They were all open and extremely friendly and supportive.

Positives: The open and wide reception area leaves everyone enough privacy for individual meetings, etc. It is bright and beautiful. The rooms are well maintained.

Negatives: There was no wireless access in the rooms.

Reviewer: Not provided on Mon 21 Jun 2010 rated 9 out of 10.

Nice hotel. Standard Courtyard by Marriott. Pool is a small indoor/outdoor pool.

Positives: Very helpful front desk staff.

Negatives: Pool was small and had too much chlorine..

Reviewer: Not provided on Mon 14 Jun 2010 rated 9 out of 10.

Family friendly and very clean. Our room, along with the rest of the hotel was a little dated with regard to decorations. However, it was very clean. The TV was an older CRT and needed updating as well. However, cable service worked fine. Beds and pillows were comfortable.

Positives: Free Internet in the rooms; clean pool located near our room.

Negatives: Decor and style of the hotel needs an update. Though clean it needed to come out of the 90s.

Reviewer: Not provided on Fri 09 Apr 2010 rated 7 out of 10.

This hotel is right next to Busch Gardens, clean and staffed by friendly people. The rooms are clean and the beds are comfortable. There are dining options within walking distance (from fast to table service). I have stayed more than once and will stay again.

Positives: The location is fantastic, the grounds are well landscaped, the beds are comfortable and there are good dinning options that you can walk to.

Negatives: The pool is hard to access, was less than clean, lacked a restroom and generally was not up to the quality standards of the rest of the facilities.

Reviewer: Not provided on Sun 03 Jan 2010 rated 8 out of 10.

It was well staffed. The needs of the guests were accommodated and the cleanliness was good. The beds were of high quality and provided a good nights sleep.

Positives: The staff was courteous and informative.

Negatives: Acoustics could be improved.

Reviewer: Not provided on Wed 30 Dec 2009 rated 10 out of 10.

Would stay here again in a heartbeat.

Positives: Clean, quiet, friendly, and convenient.

Negatives: Heat hard to maintain but makes it warm easily.

Reviewer: Not provided on Fri 18 Dec 2009 rated 8 out of 10.

I had lived in Williamsburg for 24 years, so I knew the Marriott was a nice hotel. The rooms were comfortable; the king-sized bed was great for a hotel bed. Very pleasant experience. The hotel clerk was very friendly and knowledgeable about the area.

Positives: The bed and pillows were wonderful.

Negatives: Sodas were $2.00 for a 16-oz. bottle out of the machine.

Reviewer: Not provided on Thu 10 Dec 2009 rated 9 out of 10.

I enjoyed my stay, the staff was great and I would stay there again.

Positives: The staff was great, very friendly and went out of their way to help in any way possible.

Negatives: The room was very small, the refrigerator was not very cold and there was no microwave.

Reviewer: Not provided on Mon 26 Oct 2009 rated 8 out of 10.

Excellent value. Staff very helpful and knowledgeable. Enjoy our stay very much and room was clean and comfortable. What else do I need.

Positives: Its a Marriott.

Negatives: Met all of our expectations.

Reviewer: Not provided on Wed 21 Oct 2009 rated 8 out of 10.

We really like staying at this hotel. We travel every fall to Williamsburg, VA and this hotel is our favorite so far!

Positives: Hot tub.

Negatives: Fire alarm went off on our last morning & none of the staff told anyone what happened. Had to stand outside in the cold/rain.

Reviewer: Not provided on Sun 18 Oct 2009 rated 8 out of 10.

The room was just okay. A little on the small side, couldn't get the luggage cart into the room. I expected something more for a 3-star hotel, but it was pretty much the same as the Quality Inn next door, a 2-star hotel. The only bright spot about this hotel is that it's all non-smoking, so there's no chance of getting a smoking room at a Marriott-owned hotel; whereas, it's possible to end up in a smoking room at some other hotel.

Positives: Convenient location, non-smoking hotel.

Negatives: Small rooms, nothing special.

Reviewer: Not provided on Mon 05 Oct 2009 rated 9 out of 10.

Great place to stay. I liked the location and an excellent restaurant is next door, just a quick walk. Quiet and comfortable hotel.

Positives: Clean rooms, quiet AC, nice friendly staff.

Negatives: No restaurant or bar.

Reviewer: Not provided on Fri 18 Sep 2009 rated 9 out of 10.

Well staffed in all areas with very friendly people who know what they are doing. Hotel offers a nice 24 hour store inside that has the usual snacks, drinks, and even bottles of wine!

Positives: Great staff - Super friendly and fast.

Negatives: Very tiny balcony! Width is fine, but only about 2 feet from door to railing.

Reviewer: Not provided on Thu 03 Sep 2009 rated 9 out of 10.

We had a nice 4 day stay. Good side. We were very close to busch gardens and a short drive to all the other sites. Bad side. The towels had a smell of bleach mixed with burnt fabric. (in the dryer too long). The internet connect has a time limit. It rebooted before i could print my busch gardens tickets. Luckly BG's could look up the sale.

Positives: I was very pleased with the hotel. Every thing was clean. We were well taken care of.

Negatives: The hallway to the pool has a little wear and tear. The towels were clean but smelled funny.

Reviewer: Not provided on Sat 08 Aug 2009 rated 9 out of 10.

The hotel was very clean. The bed was super comfortable. The room had a refrigerator which was convenient. We at breakfast at the hotel restaurant and it was good.

Positives: The hotel was 5 minutes from Busch Gardens.

Negatives: We liked everything.

Reviewer: Not provided on Mon 03 Aug 2009 rated 6 out of 10.

I think the location was great, but they really need to offer a breakfast bar in the morning. 7.95 is outrageous when you're offering scrambled eggs, cereal, bagels, and the like. Make yourselves more family friendly. The friendliest people we met were the ladies who cleaned our rooms. The people at the desk were not very helpful at all, so if you want advice on where to eat or good local places, as the maids as they are much better informed and quite pleasant in their demeanor.

Positives: The locations.

Negatives: The breakfast was very expensive and not much more than you get at most hotels complimentary.

Reviewer: Not provided on Thu 23 Apr 2009 rated 9 out of 10.

The hotel was clean and very accommodating of extra things we needed staff friendly, it would be nice to have at least a continental breakfast or small things to purchase when traveling with children they are usually hungry early. Breakfast was very expensive and we did not purchase, we left the hotel, coffee was not filled/fresh. Overall the hotel was nice and we would return.

Positives: Very clean, friendly and accomadating.

Negatives: Breakfast would be nice if available even a continental which is nice to have something for children when they get up, breakfast quite expensive.

Reviewer: Not provided on Tue 02 Sep 2008 rated 10 out of 10.

We had a great time, and the location was perfect. My family especially enjoyed the pool. It was just a great hotel.

Positives: Great location, close to Busch Gardens where we were headed.

Negatives: My wife wished they had had more fruit for her oatmeal.

Reviewer: Not provided on Mon 25 Aug 2008 rated 9 out of 10.

Overall this was a fine hotel conveniently located close to Busch Gardens. The room was clean and roomy. The beds were comfortable. It also offered free internet access in the room and the lobby. My family and I would not hesitate to return.

Positives: It was clean and roomy, and it had a nice pool area.

Negatives: The breakfast was overpriced.

Reviewer: Not provided on Fri 22 Aug 2008 rated 8 out of 10.

The hotel was located in a very convenient location to all of the places that we normally associate with. The staff was very pleasant and willing to help with anything service you may have needed.

Positives: I really was pleased with the customer service performance of the staff. I loved the decor of the hotel.

Negatives: I didn't really enjoy the mattress. It wasn't hard enough for what I' m accustomed to. Other than that, every thing was great.

Reviewer: Not provided on Thu 21 Aug 2008 rated 5 out of 10.

It wasn't bad, but wasn't anything special either.

Positives: Cheap.

Negatives: Shabby.

Reviewer: Not provided on Mon 18 Aug 2008 rated 8 out of 10.

This hotel was close to the major attractions and a few dining options. The hotel was clean and the staff was friendly. The room was tight for 4 people with the pull out couch.

Positives: This hotel had a great location to the parks and local dining.

Negatives: Room was small when you use the pull out couch.

Reviewer: Not provided on Thu 14 Aug 2008 rated 7 out of 10.

The location was excellent for visiting Busch Gardens and the Historical Triangle.

Positives: The location was excellent.

Negatives: The room was extremely small with one queen bed. It was a disappointment to see a Courtyard by Marriott so little.

Reviewer: Not provided on Tue 12 Aug 2008 rated 10 out of 10.

The staff was friendly, the overall hotel was assembled well, the convenience was great.

Positives: I liked its convenience to Busch Gardens.

Negatives: Local calls were not free.