The Westin

Reviewer: Not provided on Tue 06 Jul 2010 rated 10 out of 10.

The lobby had a wow factor for us. Very nice and large. Rooms do not have microwaves. Small pool for the size of the hotel. When coming back from the beach we could spot the hotel a couple mile away. Largest building.

Positives: Lobby was beautiful. Close to dining and shopping.

Negatives: No microwave, small pool, no outdoor pool.

Reviewer: Not provided on Sat 10 Oct 2009 rated 9 out of 10.

Tallest building in Virginia. Stayed on the 12th floor. Beautiful, comfortable king sized bed. Quiet and cold AC.

Positives: Access to the workout facilities/pool was nice. Great workout!

Negatives: The hot tub was a little dirty.

Reviewer: Not provided on Mon 14 Sep 2009 rated 10 out of 10.

We were very pleased with our stay at the Westin. A wonderful experience!

Positives: Exceptional staff who were very efficient and friendly.

Negatives: It would have been nice to have a complimentary continental breakfast.

Reviewer: Not provided on Sun 13 Sep 2009 rated 8 out of 10.

Nice location away from beach in town center setting of shops/food. High rise with good view and friendly staff.

Positives: View of area ,large windows in room.

Negatives: Cost for internet excessive,ac controls,no vending.

Reviewer: Not provided on Wed 09 Sep 2009 rated 9 out of 10.

The Westin was very nice and quiet, yet close to many eating establishments / shopping and located in a safe area. The beds and bed linens were simply divine - super soft and luxurious. The restaurant was very accommodating and served decent food, although it was a little pricey.

Positives: The bed linens were wonderful.

Negatives: Room service was a little slow.

Reviewer: Not provided on Mon 31 Aug 2009 rated 10 out of 10.

This is an excellent hotel. The staff go above and beyond to attend to your every need.

Positives: Very clean rooms that don't smell at all.

Negatives: Some rooms have road noise.

Reviewer: Not provided on Tue 07 Jul 2009 rated 9 out of 10.

The hotel was in a great location. It was a very nice hotel.

Positives: It was in a great area and was very nice

Negatives: I loved everything

Reviewer: Not provided on Sat 20 Jun 2009 rated 8 out of 10.

The hotel is nice but far from luxury. No bell-hops. No luggage carts. Nothing in the room to tell you about what the hotel has to offer. I would give it 4 stars and nothing more.

Positives: It is a nice, clean hotel.

Negatives: They claim to be a five-star but this is not five-star except the $20 they want for breakfast.

Reviewer: Not provided on Fri 19 Jun 2009 rated 1 out of 10.

This hotel was very nice looking and has the potential to be an excellent hotel. However, the service from the staff blows big time. I had to remind them 4 times that I needed hand towels and wash clothes to no avail. There was a coffee stain on the floor that was there before we got there. I asked for it to be cleaned, it never was. To top it all off, they tried to charge me for the complimentary water!

Positives: Very pretty atrium.

Negatives: Lousy, lousy service.

Reviewer: Not provided on Wed 10 Jun 2009 rated 7 out of 10.

This hotel is okay but not as nice as I was expecting. There are extra charges for everything even the in room coffee.

Positives: The location was great walking distance to everything.

Negatives: Unresponsive staff (12 hours to get a remote for TV).

Reviewer: Not provided on Sat 06 Jun 2009 rated 8 out of 10.

Convenient location, nice workout facility, free parking. Staff was helpful and attentive when an air conditioning problem arose.

Positives: The location was convenient to restaurants and shopping. Both were in easy walking distance.

Negatives: There was a charge for wireless service and business .office services..The room was dusty.

Reviewer: Not provided on Sun 31 May 2009 rated 10 out of 10.

This hotel offered overall excellent services. Rooms and facilities were kept clean and well maintained. Staff was very friendly, helpful, prompt to answer any questions and provide information about the area, etc. Rooms were comfortable and private. My only regret was that the hotel was not located within walking distance from the beach as I enjoyed spending more time at the beach.

Positives: Excellent overall service and privacy.

Negatives: poor quality of food/breakfast received through room service.

Reviewer: Not provided on Tue 10 Mar 2009 rated 10 out of 10.

My husband and I always stay here when in Virginia Beach. Town Center area is really nice with many entertainment options and nice selection of restaurants.

Positives: Close to restaurants, shopping, many things to do.

Negatives: Loved it all!

Reviewer: Not provided on Sun 22 Feb 2009 rated 9 out of 10.

This is a very beautiful hotel - only 1 year old. The only complaint I have is lack of maintenance. The backing on the faucet in the bathroom was not secured. The main issue was the fact that we found 2 false eyelashes on the carpet and other debris from the prior guests. We stayed 2 nights, and the lint was still on the carpet the 2nd day. (We threw the eyelashes away). The tiles in the bathroom also needed to be cleaned-they had a dusty film on them.

Positives: The beds were very comfortable with great pillows.

Negatives: More care needed in cleaning.

Reviewer: Not provided on Thu 18 Dec 2008 rated 9 out of 10.

Very nice hotel clean and upscale. The only problem I had was the bath tub drained very slowly so much so that after a very short shower you were standing in dirty bath water two inches deep. I asked that the problem be fixed five times and was never fixed by the time we left. The staff was friendly even though they were forgetful.

Positives: The location and amenities were excellent.

Negatives: The bath tub drained very slowly and I told the hotel personel five times and still wasn't fixed by the time we left.

Reviewer: Not provided on Mon 17 Nov 2008 rated 10 out of 10.

This hotel was exactly what we needed. Convenient location to business, restaurants and shopping. Room was excellent, clean, luxurious, comfortable.

Positives: Convenient to my business, clean and comfortable.

Negatives: Restaurant was Mediterranean, would prefer something more generic.