Holiday Inn Roanoke - Tanglewd - Rt419 - I581

Reviewer: Not provided on Wed 20 Oct 2010 rated 8 out of 10.

OK for the price paid, but would have been overpriced at regular price. Great location; great staff.

Positives: Great staff - friendly and ready to serve.

Negatives: Expected higher quality - room had old TV's, not very updated.

Reviewer: Not provided on Mon 27 Sep 2010 rated 10 out of 10.

A most pleasant young man greeted me at the front desk, efficiently processed my reservation and found the assigned room attractive, comfortable and relatively quiet. The Friday desk staff went out of their way to adjust my travel needs. I entered this number in my phone for future reference.

Positives: Extremely pleased with the desk attendants who accommodated a change in travel plans.

Negatives: Overall quite pleased.

Reviewer: Not provided on Thu 16 Sep 2010 rated 5 out of 10.

This hotel is in an OK location. Doesn’t feel too safe, but not unsafe either. Service is very poor. They give better service if you get a nicer room. Our first stay in a better room was excellent, but this stay was worse than awful. Do not order room service! It is never what you order. I don’t even think they have some of the things that are on the menu.

Positives: First stay was better. Didn't like anything this time.

Negatives: Service was bad. Seems like you get treated better if you get a better room.

Reviewer: Not provided on Fri 10 Sep 2010 rated 3 out of 10.

On the surface the hotel seems lovely and well-kept. I'm sure they make efforts to keep it clean; however, we were bitten by bed bugs and are now in the expensive, caustic and time consuming process of preventing infestation in our home, not to mention the discomfort of constant itching and unsightly bit marks.

Positives: The decor was updated.

Negatives: We were bitten by bed bugs!

Reviewer: Not provided on Mon 07 Jun 2010 rated 7 out of 10.

it was just okay.

Positives: It was just alright--or so-so.

Negatives: Parking was very difficult to find and we had handicap placard.

Reviewer: Not provided on Mon 22 Feb 2010 rated 8 out of 10.

I was not impressed with the hotel appreance, heavy smoke smell in the elovators.

Positives: The evening staff was friendly.

Negatives: Not contenniel breakfast bar.

Reviewer: Not provided on Sat 30 Jan 2010 rated 8 out of 10.

Needs better directions on the web site but the hotel it self was fine.

Positives: All staff were very friendly and helpful.

Negatives: Directions on the web site.

Reviewer: Not provided on Sun 24 Jan 2010 rated 8 out of 10.

We have stayed at the Holiday Inn Tanglewood twice now. In both cases, we got the room through Priceline. The kids got free breakfast and we found the restaurant to be decent.

Positives: Staff was friendly and helpful.

Negatives: Hotel is older and could use some updates to improve it's appearance.

Reviewer: Not provided on Tue 12 Jan 2010 rated 7 out of 10.

The service was okay, but the main attribute was the room it self.

Positives: Bed was nice.

Negatives: Cook was not the best.

Reviewer: Not provided on Wed 25 Nov 2009 rated 4 out of 10.

I booked the "Luxury King" room and it wasn't worth the extra money. There was lipstick on the coffee mugs and the coffee pot itself was filthy and smelled. I think having a coffee pot in an area of the room where someone uses the toilet was disgusting in and of itself. There should be a wall between the two.

Positives: Staff was very accomodating and eager to please.

Negatives: The Luxury King room wasn't worth the extra money.

Reviewer: Not provided on Tue 29 Sep 2009 rated 9 out of 10.

Beautiful room. Breakfast room service was late, but the quality and temperature of the food was perfect.

Positives: It was newly furnished.

Negatives: The air conditioner was leaking onto the carpet.

Reviewer: Not provided on Thu 27 Aug 2009 rated 6 out of 10.

A bed for the night - nothing more

Positives: Room was clean but tired - peeling paint, discolored bathroom counter

Negatives: Public areas were dreary - it's a 40 year old hotel and it looks it

Reviewer: Not provided on Mon 24 Aug 2009 rated 10 out of 10.

Very helpful and friendly staff.

Positives: Helpful staff.

Negatives: Busy location.

Reviewer: Not provided on Fri 24 Jul 2009 rated 9 out of 10.

Good hotel. Hotel was in good condition and room was fine. Best was the mattress and air conditioning which was quiet and comfortable.

Positives: Good location in a good area.

Negatives: Got smoking room first night because of availability. Room odor was pretty bad, ice machine on level was not working.

Reviewer: Not provided on Sat 27 Jun 2009 rated 7 out of 10.

Overall for the one night stay this is a nice hotel.

Positives: Location was close to mtn and downtown - also had vintage Holiday Inn sign.

Negatives: I don't think the manager liked that they gave a PL customer a King N/S room.

Reviewer: Not provided on Tue 16 Jun 2009 rated 9 out of 10.

Overall it was a great experience. The hotel staff was friendly and accommodating. We asked for a bit of a late check out and they obliged with no hesitation.

Positives: Walking distance to shops and restaurants.

Negatives: Some renovations (painting) impacted first impression inside.

Reviewer: Not provided on Mon 15 Jun 2009 rated 8 out of 10.

I enjoyed staying at this hotel. The room was very clean and my housekeeper did a great job!

Positives: Location was extremely convenient for the reason of my visit.

Negatives: The carpet around the air conditioner was wet. Don't know if it had leaked or not.

Reviewer: Not provided on Mon 02 Feb 2009 rated 9 out of 10.

Nice room, nicer staff, and good visit.

Positives: People went above and beyond to fill my needs.

Negatives: Restaurant closes too early.

Reviewer: Not provided on Wed 03 Dec 2008 rated 3 out of 10.

We would never recommend this hotel to anyone. We have actually had bad experiences at Holiday Inns in the past year and would not recommend Holiday Inns to our friends.

Positives: Very helpful night attendant.

Negatives: Dirty carpets, disturbing and drunken bar patrons in lobby.