Omni Richmond Hotel

Reviewer: Not provided on Thu 22 Sep 2011 rated 9 out of 10.

The hotel was very clean and comfortable. The beds were exceptional. It would be great if the breakfast was included. Its about $17 for adults and 5.95$ for kids a bit much. The amenities are not that great at the hotel.

Positives: The staff was very friendly and helpful.

Negatives: The parking was very expensive and inconvenient. Also our bathroom was not cleaned the first night.

Reviewer: Not provided on Sun 04 Sep 2011 rated 10 out of 10.

Staff was professional, friendly, and helpful throughout 3 day visit. There was nothing that staff did not make accessible for us. Felt like family despite highly sophisticated surroundings. Although we have been traveling to Richmond for over 60 years, the staff made the visit so lovely that we cannot remember ever being treated so royally. There were two mistakes that were made in our room preparation and in room service but the staff was so apologetic and quick to compensate that it was impossible not to remain satisfied.

Positives: Staff was extraordinarily helpful and friendly.

Negatives: Found stranger's hair curler under comforter; room service insisted that carrot cake was cheesecake.

Reviewer: Not provided on Thu 07 Apr 2011 rated 9 out of 10.

Attractive hotel lobby; convenient.

Positives: Great location in Richmond.

Negatives: Parking fee $20/night.

Reviewer: Not provided on Thu 07 Apr 2011 rated 10 out of 10.

I made the reservation two months + ahead of time, had multiple emails back and forth with the hotel (who finally said that I'd have two beds). Finally on the day that I was heading towards the hotel I called to make sure there would not be any hang-ups. The back and forth started again. After several calls I finally talked to (desk clerk)& she had me a non-smoking room with two beds when I arrived 5 hours later.

Positives: One desk clerk straightened out a Priceline/Hotel mess.

Negatives: Ive used a 3rd party reservation many times and getting the bed

Reviewer: Not provided on Wed 01 Dec 2010 rated 10 out of 10.

From check-in to check-out, everything was perfect. The room was clean, neat and nicely appointed. The staff was absolutely spot-on! The valet service for the car was also very nice! They would offer directions every time they brought the car around. They gave us loaner umbrellas one day when it was raining along with a downtown map showing us where the museum was we were interested in seeing. The staff was all well dressed, clean, and well spoken. My wife and I were always addressed as sir or ma'am. The pool was great! Nice and warm!! The restaurant was delicious too and the service was great there as well.

Positives: Everything was wonderful.

Negatives: Nothing - it was all great.

Reviewer: Not provided on Fri 20 Aug 2010 rated 9 out of 10.

Will stay here over and over. The staff was really empowered and they really seem like they care about the guest.

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Positives: Customer service is outstanding.

Negatives: Room furniture's a bit worn but mattress was comfortable.

Reviewer: Not provided on Sun 18 Jul 2010 rated 7 out of 10.

Good for business traveler, very good staff. The room and facilities are nice and clean but do not rise to a 4 star level.

Positives: Good location, very good staff, quiet.

Negatives: Small room, relatively old furniture, bad temperature control in the room.

Reviewer: Not provided on Fri 19 Feb 2010 rated 8 out of 10.

Overall very good room and overall service except for housekeeping, noted above. Housekeeping should have checked back to see if we had vacated our room, but neglected to do so. Further, prior to our arrival, left a used open bottle of water with a $4.50 price tag on it. Upon review of credit card statement after arrival home, we were charged $3.50 for something. When I called to inquire about the charge, the front desk said it was probably a room honor bar charge. When advised that we did not use the honor bar, the front desk said it was a mistake and we would be credited. Overall, their housekeeping staff should be audited. Except for these housekeeping muffs, our stay was great.

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Positives: The demeanor of the hotel, and the bell man.

Negatives: Didn't clean room after we left at 10:30 am. Had to request same at 5 pm when we came back.

Reviewer: Not provided on Mon 04 Jan 2010 rated 2 out of 10.

Everything in the room had a price tag on it and the tone set by the hotel was not one of hospitality and guest service, but rather of a very unmasked desire to make money off of the guest in every fathomable way.

Positives: Central location in Richmond.

Negatives: Unfriendly staff, price tag on everything in the room.

Reviewer: Not provided on Mon 26 Oct 2009 rated 8 out of 10.

Pleasant staff in a classic Omni hotel. Starbucks in the lobby.

Positives: Valet parking is a better deal than self parking.

Negatives: Old TV.

Reviewer: Not provided on Tue 13 Oct 2009 rated 10 out of 10.

Very good location to downtown Richmond area. Within walking distance of convention center and other area. Enjoyed the quiet atmosphere, and friendly staff.

Positives: Friendly atmosphere and a accommodating staff.

Negatives: Shuttle not reliable.

Reviewer: Not provided on Thu 17 Sep 2009 rated 9 out of 10.

Overall excellent, value for price, great location.

Positives: Very upscale but reasonably priced, overall excellent.

Negatives: Bed could be more comfortable.

Reviewer: Not provided on Tue 23 Jun 2009 rated 10 out of 10.

The hotel staff was friendly and knowledgeable. They were accommodating as far as our request to upgrade the bedding accommodations.

Positives: Clean and friendly staff.

Negatives: Nothing.

Reviewer: Not provided on Sun 21 Jun 2009 rated 7 out of 10.

Well situated for business, very nice hotel.

Positives: They gave me a complimentary breakfast so that I could decide if I would want the breakfast in the future.

Negatives: Nothing.

Reviewer: Not provided on Fri 19 Jun 2009 rated 2 out of 10.

The room I was given was a deluxe room with a king size bed. I wanted a room with a queen size so they moved us. The second room was right until I pulled down the comforter and there was a large stain on the flip side, we were then moved to a third room, that was finally correct. The people at the hotel were very sorry, but it was not the type of hotel that deserved 4 stars.

Positives: The food was great.

Negatives: I had to switch rooms three times.

Reviewer: Not provided on Tue 16 Jun 2009 rated 10 out of 10.

Newspaper and coffee delivered to my room for free, lovely in-room amenities. I would totally go back.

Positives: Granite bathrooms.

Negatives: Bathroom walls were not totally clean.

Reviewer: Not provided on Thu 04 Jun 2009 rated 10 out of 10.

The hotel is beautiful! The bed was extremely comfortable. Our room was very cool on a corner, so we had a lot of good city views.

Positives: The view from the room.

Negatives: Nothing!

Reviewer: Not provided on Tue 31 Mar 2009 rated 3 out of 10.

This place was absolutely not up to my expectations of a four star hotel. There were charges for everything and the bed linen was terrible - stiff, cheap, and without even a fitted bottom sheet. The only part of this hotel that was a four star experience was the staff, who were uniformly friendly and helpful. Perhaps this place would be good for a business traveler in a rush, but a Holiday inn would serve any other traveler better without the valet fee and pretension.

Positives: Easy to get to.

Negatives: Budget bed linen, sheets, and charges for everything.

Reviewer: Not provided on Wed 25 Mar 2009 rated 9 out of 10.

Loved the hotel, staff was wonderful and the bedding was just wonderful!

Positives: Wonderful view.

Negatives: Room was a little small.

Reviewer: Not provided on Wed 25 Mar 2009 rated 8 out of 10.

Great location, clean rooms and near to everything in downtown.

Positives: Staff and restaurant is top drawer.

Negatives: Loud neighbors in adjoining room.

Reviewer: Not provided on Tue 24 Mar 2009 rated 10 out of 10.

The hotel room was spacious and clean. The valet parking was very convenient. Enjoyed every minute of my stay!

Positives: The staff

Negatives: Nothing!

Reviewer: Not provided on Wed 18 Mar 2009 rated 5 out of 10.

It was average. They ambiance was not too bad. The room did not have updated technology.

Positives: Located close to restaurants.

Negatives: I was awaken by a barking/crying (2hrs) dog 4am in the morning.

Reviewer: Not provided on Thu 12 Feb 2009 rated 8 out of 10.

Hotel is in a great location, but is starting to show some wear. Higher thread count sheets and softer towels would be appropriate for this 4 star property.

Positives: Location.

Negatives: The towels were not 4 star quality.

Reviewer: Not provided on Tue 09 Dec 2008 rated 10 out of 10.

Nice and clean, very easy to get to! Had a wonderful time.

Positives: Staff very nice! Room clean! Great access to downtown Richmond!

Negatives: Parking $20.00.

Reviewer: Not provided on Sun 16 Nov 2008 rated 9 out of 10.

I recommend this hotel for it's proximity to old town and it's availability of on street parking.

Positives: The location was great and the room was cozy.

Negatives: The bathroom was a bit old and tired, could have used some touch up.

Reviewer: Not provided on Tue 04 Nov 2008 rated 9 out of 10.

The staff was overly friendly and responsive. Definitely sign up for the Omni perks program for the extra freebies. Parking and restaurant/lounge was expensive. Great location for touring.

Positives: Service was excellent.

Negatives: Bathroom needed serious work. Tub and shower needed replacing.