Sheraton

Reviewer: Not provided on Sat 08 Oct 2011 rated 2 out of 10.

You are forced to get your car valet. If not, you have to walk through all of Norfolk homeless to get to the hotel.

Positives: Nothing.

Negatives: Parking. Unsafe. Homeless everywhere.

Reviewer: Not provided on Sat 10 Sep 2011 rated 8 out of 10.

It was a nice place. i usually choose somewhere that offers free breakfast since traveling with kids makes breakfast "away" difficult. i was disappointed that there was not hot tub, pool was extremely cold in the evening. they moved us due to problems with the TV in our first room and were very accommodating.

Positives: Clean room, ample pillows..

Negatives: No hot tub, no free breakfast.

Reviewer: Not provided on Sun 10 Jul 2011 rated 5 out of 10.

They were overwhelmed when we were there. The towel issue was a problem. They kept promising to bring them and they didn't until the night before we checked out. If the service had been better, I would give this hotel a good rating. It was clean and comfortable and had a great location.

Positives: Great location.

Negatives: We couldn't get clean towels! They ran out. We had to use our dirty beach towels for two days!

Reviewer: Not provided on Fri 13 May 2011 rated 1 out of 10.

The facility does not meet the usual Sheraton hotels standard, the staff professionalism is very sub standard, i.e., the front desk and restaurant staff.

Positives: Nothing really.

Negatives: The treatment I received at the from desk.

Reviewer: Not provided on Mon 09 May 2011 rated 8 out of 10.

Hotel restaurant wait staff , waited 30 Min's before getting drink and food order.

Positives: Hotel decor was beautiful.

Negatives: Hotel restaurant wait staff sucked, waited 30 Min's before getting drink and food order.

Reviewer: Not provided on Thu 21 Apr 2011 rated 8 out of 10.

The overall hotel was nice. The parking is not convenient. The bar was very nice.

Positives: The location.

Negatives: The parking.

Reviewer: Not provided on Fri 04 Mar 2011 rated 9 out of 10.

I was clean which is all that I really care about. The bed and bedding was clean and comfortable. The room was large. No fridge to store the whine or deserts, or blow dryer, and our phone didn't work. But those are all little things. The water pressure was great. Over all it was a good, clean, large room.

Positives: Clean, friendly staff, great location, nice bedding (no comforter, they used a duvet)

Negatives: It was fine. Nothing spectacular. No blow dryer in the bathroom which I was counting on.

Reviewer: Not provided on Tue 01 Mar 2011 rated 7 out of 10.

Positive experience.

Positives: Starbucks coffee and to-go mugs in the room; 1st floor rooms adjacent to courtyard with views of waterfront.

Negatives: Huge conference of teenage kids, all staying at the hotel.

Reviewer: Not provided on Tue 01 Mar 2011 rated 8 out of 10.

3.5-star rating is appropriate. Positives: Nice room & bath decor, free parking, free WiFi in lobby with numerous workstations. Negatives: Daily charge for in-room WiFi, $12/day parking & the garage is kind of a hike, single cup only in-room coffee & no free lobby coffee.

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Positives: Room &amp; bath decor.

Negatives: Charging for in-room WiFi is so passe.

Reviewer: Not provided on Thu 03 Feb 2011 rated 9 out of 10.

Friendly staff, desk clerks knowledgeable about surrounding area, valet parking friendly and fast. clean rooms, common areas and<BR/>elevators.

Positives: Clean hotel, friendly staff, adequate room,

Negatives: Certain cheapness about the place - pay for wireless, $22 parking, in room coffee not adequately replaced.

Reviewer: Not provided on Wed 19 Jan 2011 rated 10 out of 10.

Nice hotel. Restaurant is nice and the food was good. The room was nice and clean.

Positives: Downtown location.

Negatives: Parking is ridiculous!

Reviewer: Not provided on Wed 24 Nov 2010 rated 9 out of 10.

This was my wedding night and the staff upgraded us to a harbor-view room on the highest floor available. We were very happy with our accommodations! The hotel was very clean; large, grand lobby, and excellent bedding!

Positives: Friendly staff worked to make special accommodations for my new husband and me!

Negatives: Expensive parking.

Reviewer: Not provided on Wed 10 Nov 2010 rated 10 out of 10.

Staff was very friendly and helpful. Was a short walk to every place we need to be.

Positives: Easy access to most everything in the surrounding area.

Negatives: Like all that we saw about the hotel.

Reviewer: Not provided on Fri 05 Nov 2010 rated 9 out of 10.

Hotel is very clean and nice. Staff is friendly. The only problem is the parking is a block away and there is no security in the parking garage at night. I had to walk a block with my 2-year-old in the dark (around 7pm) with bags. Also, there is no refrigerator/microwave in the room; therefore, I had a hard time keeping my 2-year-old daughter's milk/juices cold.

Positives: Clean, the bed was so comfortable.

Negatives: The parking. Had to walk from dark garage a block away with young child. No refrigerator.

Reviewer: Not provided on Sat 02 Oct 2010 rated 9 out of 10.

I would recommend this hotel for any one staying in the Norfolk area.

Positives: I liked the big spacious rooms.

Negatives: The toilet seat would not stay up.

Reviewer: Not provided on Fri 04 Jun 2010 rated 8 out of 10.

The lobby is beautiful and contains one of Norfolk's many mermaids. The pool area is great for casual lounging. The rooms are spacious and well-maintained.

Positives: The lobby was beautiful.

Negatives: Check-in time was too long; however, there were refreshments!

Reviewer: Not provided on Thu 20 May 2010 rated 10 out of 10.

Nice hotel, excellent food for the one meal I had. The bell valet guys were superb, but the front desk staff could have been a bit friendlier.

Positives: Starbucks coffee in the room.

Negatives: Self park is too far away.

Reviewer: Not provided on Fri 14 May 2010 rated 10 out of 10.

I like it especially, because it was clean nice and quite . I would of liked WiFi in my room and free continental breakfast.and a refrigerator in my room, but overall for my needs everything was great.

Positives: Fancy clean.

Negatives: I had to ask to get a refrigerator in my room and no WiFi in the room.

Reviewer: Not provided on Wed 17 Mar 2010 rated 9 out of 10.

Very good location, nicely sized rooms, but the parking is a hassle (valet adds quite a bit to the cost).

Positives: Big rooms, spacious lobby with nice views.

Negatives: Parking difficult, had to use valet.

Reviewer: Not provided on Mon 01 Mar 2010 rated 7 out of 10.

This hotel has been updated and re-carpeted. There are no refrigerators in the rooms and in room internet costs $9.99 per day. Free internet is available in the lobby, but the area lacks privacy. Parking is expensive especially if you are not able to make the block and a half walk to the less expensive parking garage.

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Positives: Beds were very comfortable.

Negatives: Reasonable parking was too far away. Valet was too expensive.

Reviewer: Not provided on Thu 25 Feb 2010 rated 9 out of 10.

The hotel is nice and comfortable however the parking arrangements could be better situated for the clients.

Positives: I like the overall atmosphere of the hotel and the quiteness.

Negatives: I did not like paying for parking every time I left and I did not like the distance between the hotel and parking.

Reviewer: Not provided on Thu 18 Feb 2010 rated 9 out of 10.

Lovely hotel, beautiful location, great staff.

Positives: Beautiful hotel on the waterside. Great Location.

Negatives: Breakfast was not good.

Reviewer: Not provided on Wed 30 Dec 2009 rated 7 out of 10.

Okay wasn't there long enough. Only thing that stood out is the parking way too expensive for convenience or too far to walk for self park and for the price.

Positives: The location was perfect.

Negatives: Parking was awful. Valet was $23 or $13 for self park, three blocks away.

Reviewer: Not provided on Sun 14 Jun 2009 rated 9 out of 10.

Enjoyed our stay.

Positives: The room was large and nice.

Negatives: Had to park in a garage far away.

Reviewer: Not provided on Tue 26 May 2009 rated 10 out of 10.

I would definitely stay there again.

Positives: Everything.

Negatives: Nothing.

Reviewer: Not provided on Wed 20 May 2009 rated 10 out of 10.

The hotel exceeded my expectations. Great 'Priceline' value.

Positives: Excellent friendly staff.

Negatives: Inconvenient self parking.

Reviewer: Not provided on Wed 20 May 2009 rated 1 out of 10.

For people who have more money than brains it was OK I guess. I would have been happier in a hotel that offered a continental breakfast and had a fridge and a microwave. There was an ice machine on my floor but it was empty, called the desk, didn't help.

Positives: The rooms were clean and the view was terrific.

Negatives: Only 1 bank of elevators, made a long walk to room. It was my first experience with a 5 star hotel and it will be my last one.

Reviewer: Not provided on Tue 14 Apr 2009 rated 10 out of 10.

Very nicely decorated and the condiments were nice also. Very close to the action.

Positives: Close to the night life.

Negatives: black hairs in the tub......

Reviewer: Not provided on Sun 05 Apr 2009 rated 9 out of 10.

Great location, waterfront, attached to Waterside. Nice room.

Positives: Location, room.

Negatives: Some deferred maintenance due.

Reviewer: Not provided on Fri 27 Mar 2009 rated 8 out of 10.

Everything was great, the room was clean. The only problem that me and my husband had was housekeeping didn't clean our room. After all paying for all the parking you should have a clean living space.

Positives: Very clean.

Negatives: Paying for parking was to much.

Reviewer: Not provided on Mon 09 Mar 2009 rated 6 out of 10.

On my last visit, (the third in two weeks) the hotel lobby was full of cups and garbage. The coffee pot had someone's old filter and the coffee service was not new in plastic but was left over. The bathroom shelves had weeks worth of dust. The staff is very nice and accommodating.

Positives: Good beds.

Negatives: Not as clean as I would want. Coffee service varies each time I stay there.

Reviewer: Not provided on Tue 09 Sep 2008 rated 10 out of 10.

I arrived in the middle of the night and was greeted by the friendliest most helpful staff imaginable at 1 am. I had a horrible toothache and was terribly hungry after a long flight. I was accurately directed on where to go to take care of both of my needs in the shortest amount of time.

Positives: Clean, friendly and helpful staff.

Negatives: I liked everything.

Reviewer: Not provided on Fri 05 Sep 2008 rated 8 out of 10.

My stay was great. Everything was neat, clean and the staff was friendly and helpful. The only thing that got me was the floor they put me on was a floor of college kids because the dorms weren't ready for them. So one night from 9-10:30 - the kids were bowling in the hall, and pizza boxes everywhere. I called security just to let them know things were loud and it stopped immediately. Thanks.

Positives: Clean and orderly - staff was kind, helpfully and knowledgeable.

Negatives: Had to pay for parking - no continental breakfast.

Reviewer: Not provided on Thu 28 Aug 2008 rated 8 out of 10.

If you want a view of the Harbor, stay here.

Positives: The beds!

Negatives: Late night Valet availability on the weekends.