Hyatt Regency

Reviewer: Not provided on Tue 13 Sep 2011 rated 5 out of 10.

I will never stay here again. They charge $10/day for Internet service. That is a ripoff in this day and age. Internet service at a hotel is in the same category as electricity and water. It should be included in the price of the room like at 99% of the other quality hotels in the United States.

Positives: Excellent shuttle service to airport and Metro station.

Negatives: They charge for Internet service!

Reviewer: Not provided on Wed 07 Sep 2011 rated 10 out of 10.

Nice hotel. Didn't really leave except to go to dinner. Rooms are comfortable and clean.

Positives: Comfortable and convenient.

Negatives: Wedding weekend.

Reviewer: Not provided on Mon 22 Aug 2011 rated 7 out of 10.

Great location from the DCA airport and close to dining and shopping. It would be nice if they had shuttle service (designated times) to the nearby dining and shopping locations.

Positives: The quiet room had a gorgeous view.

Negatives: The shuttle from the airport to the hotel takes too long.

Reviewer: Not provided on Fri 22 Jul 2011 rated 9 out of 10.

I would highly recommend this hotel for anyone staying in the DC area because of its quality and inexpensive price.

Positives: Well maintained, excellent service, great location close to interstate and close to DC.

Negatives: Parking is a problem.

Reviewer: Not provided on Tue 19 Jul 2011 rated 8 out of 10.

This hotel was exactly what my family wanted: a great location with a shuttle to the metro, a safe neighborhood, and deluxe accomodations. The front desk staff were friendly and helpful. The cleaning staff were adequate but didn't always replace small things, like the ice bucket liner and shampoos. They also didn't leave enough glasses for the three of us for three of our eight nights. The cleaning staff also missed cleaning tabletops and under the glass, which was messy from prior stays I'm guessing, but otherwise left the room very clean and made up each day. The breakfast buffet was very good, with an omelet bar and a variety of items.

Positives: The beds, towels, and pillows were good quality.

Negatives: The cleaning staff varied greatly in their attention to detail and stocking of sundries and other items.

Reviewer: Not provided on Thu 14 Jul 2011 rated 10 out of 10.

Pretty standard Hyatt. Good all around.

Positives: Shuttles to the metro and airport were very helpful.

Negatives: Pool could have been slightly bigger and deeper.

Reviewer: Not provided on Sun 10 Jul 2011 rated 4 out of 10.

Much too far away from METRO and from restaurants on 23rd Street. Shuddle bus to METRO like a broken down School Bus. No limo service here. Hotel management obviously does not care about guests when scheduling maintenance (replacing all door locks) while guests are in the rooms. Content drilling sound. Difficult to sleep. Will not stay here again even though desk staff are excellent.

Positives: Friendly staff.

Negatives: Bad elevators. Overcrowded conditions. Noisy. Doing maintenance to rooms while occupied with guests.

Reviewer: Not provided on Wed 25 May 2011 rated 3 out of 10.

We were truly disappointed with the overall customer service experience. Being that I've been in customer service for over 25years, I realize that it can make or break a company.

Positives: Convenient to Washington dc.

Negatives: Parking and customer service.

Reviewer: Not provided on Wed 25 May 2011 rated 8 out of 10.

It was a nice hotel for business travelers, not families. We were disappointed that it was only an outside pool. No frig or micro and the beds were hard. But it was a beautiful place & clean. Staff was friendly & prompt.

Positives: Aesthetically very nice & neat.

Negatives: There were so many down items in the room that even after they changed them I had allergy issues! Expensive breakfast ($85 for 4) and parking!

Reviewer: Not provided on Sun 24 Apr 2011 rated 10 out of 10.

The hotel staff was welcoming and helpful to me and my family. The hotel provides a shuttle free of charge to the Metro station and airport at convenient times. The concierge was able to provide us with information for local restaurants.

Positives: Staff friendly and helpful location is close to public transportation and restaurants.

Negatives: Congestion at valet at checkout time.

Reviewer: Not provided on Mon 07 Mar 2011 rated 10 out of 10.

This hotel is a class business. They are equally gracious to business and leisure travelers. The room was spacious and the beds were comfortable. Leisure seating was equally comfortable, offering good lighting for reading. The breakfast buffet was all inclusive and complete. Housekeeping was outstanding. Shuttle service to the nearest Metro stop and Reagan National was convenient and helpful!The Hyatt Reagan National at Crystal City is a class hotel in which we'd stay over and over.

Positives: All the staff, from restaurants to desk to domestic, was friendly and helpful.

Negatives: Actual restaurant hours did not cover the time from 3 P to 5:30 P.

Reviewer: Not provided on Thu 24 Feb 2011 rated 9 out of 10.

Clean and convenient to DCA and to major national landmarks shuttle bus service is excellent to Metro and DCA this Hyatt will not disappoint.

Positives: Friendliness of staff.

Negatives: High dust collection around bed (dust bunnies.)

Reviewer: Not provided on Sun 09 Jan 2011 rated 10 out of 10.

I have stayed at this hotel before and would continue to stay here. From check in, to relaxing on the comfortable couches in the lounge to using the shuttle, I have never had a problem. The staff has always been friendly and accommodating.

Positives: Everything!

Negatives: The food is expensive, but that is to be expected.

Reviewer: Not provided on Fri 12 Nov 2010 rated 8 out of 10.

Check-in was very slow. Transportation to the Metro was great. Location was okay. Rooms were attractive and baths good. Linen service was crummy. Good fitness facilities.

Positives: Climate control was good.

Negatives: Linens were not changed daily including washcloths.

Reviewer: Not provided on Tue 19 Oct 2010 rated 10 out of 10.

The room was pleasant, very good breakfast in the restaurant, and extremely friendly staff. I will definitely stay there again!

Positives: The staff was so professional, but extremely friendly and helpful.

Negatives: Unfortunately, there was construction at the front of the main doors and in the lobby.

Reviewer: Not provided on Fri 21 May 2010 rated 9 out of 10.

Awkward location made up for in attractiveness of hotel, comfort and cleaniliness of rooms and responsive managerial staff. Breakfast buffet was good and well-priced for a buffet and waiter was great.

Positives: Bed was very comfortable and couch in room was a nice touch-we used it.

Negatives: Valet parking staff in the evening. No fridge/minibar in room.

Reviewer: Not provided on Tue 18 May 2010 rated 10 out of 10.

Excellent and friendly service. The most comfortable hotel bed I've ever slept in. Very nice decor.

Positives: Bedding was extremely comfortable.

Negatives: No place to hang towels in bathrooms.

Reviewer: Not provided on Tue 18 May 2010 rated 10 out of 10.

An outstanding hotel in every aspect. The rooms were impeccable and the decor was excellent. The dining was superb and the overall experience was one to remember.

Positives: The hotel was excellent. The rooms, the decor and the staff was outstanding.

Negatives: Availability of parking, internet service, pay for use of business center.

Reviewer: Not provided on Thu 06 May 2010 rated 2 out of 10.

Staff was not accommodating to customer. Good location.

Positives: Nothing.

Negatives: Room was too small, no refrigerator, no microwave, no free WiFi.

Reviewer: Not provided on Tue 06 Apr 2010 rated 9 out of 10.

The hotel had a nice coffee bar at the desk to pick up a small breakfast but several options. the prices were resonable. The room was very clean with a nice view. We woud have prefered to have easier access to our car during the stay and found parking a bit high at $25 a day. The hotel did offer a shuttle to the metro every 15min. which was very nice, but would have prefered to have been closer to a stop so as to walk. Was close to a mile and too much for the kids after a day of walking. Great staff!

Positives: Clean, well laid out, very nice staff.

Negatives: Parking was an additional $25 a day, valet only, not walking distance to metro so needed to wait for hotel shuttle.

Reviewer: Not provided on Mon 08 Mar 2010 rated 9 out of 10.

The hotel appeals to business travelers due to its proximity to DCA and the Pentagon. Public spaces were busy and not terribly spacious, but services were good. Rooms were small and odd-shaped. Bathroom had good amenities, but the space was tight.

Positives: The valet recommended cheaper parking down the street.

Negatives: No complaints.

Reviewer: Not provided on Mon 08 Feb 2010 rated 9 out of 10.

Hotel was good, great for the price, I got a great price and I would really recommend it. I would just aware people of the $25 plus tip parking for those who are driving.

Positives: Location was convenient, several dining options, friendly staff, and clean .room

Negatives: $25.00 parking was something I wouldn't book this hotel again plus charge for WiFi internet.

Reviewer: Not provided on Thu 04 Feb 2010 rated 9 out of 10.

This hotel is very comfortable and convenient to all shopping, entertainment, etc. It makes the guest feel as if they were at home in their own room. I especially like the one-cup coffeemaker they have in each room.

Positives: The staff was extremely professional.

Negatives: No problems.

Reviewer: Not provided on Thu 13 Aug 2009 rated 10 out of 10.

Great hotel.

Positives: Beautiful room.

Negatives: Distance from metro stop. The hotel offered shuttle to the stop but we were on our own late at night when we arrived.