Country Inn & Suites

Reviewer: Not provided on Sat 20 Aug 2011 rated 1 out of 10.

When we got in the TV didn't work when asked to fix it they said they couldn't till next day.

Positives: The breakfast.

Negatives: They did not take care of any of the problems.

Reviewer: Not provided on Sat 02 Apr 2011 rated 6 out of 10.

It was fine for what it was.

Positives: Lots of pillows.

Negatives: Smelled

Reviewer: Not provided on Mon 21 Jun 2010 rated 5 out of 10.

The room was acceptable for what I paid. If I had paid any more, I would have been very up-set. I got what I paid for!

Positives: Staff was great. All were very friendly.

Negatives: Room not so clean, things did not work properly.

Reviewer: Not provided on Wed 03 Mar 2010 rated 2 out of 10.

I saw the rooms and the hotel. I was very excited because It looked very nice, clean and modern. However when I got there, I was surprised it was very outdated. It was kind of clean, but it looked as if it hadn't been deep cleaned in a while. I felt like all the amenities were cheap. From the shampoo, to the bedding to the TV.

Positives: Staff was friendly and breakfast was average.

Negatives: Bedrooms were dated and it was in a dirty part of town.

Reviewer: Not provided on Thu 25 Feb 2010 rated 9 out of 10.

Enjoyed my stay.

Positives: Clean. Quiet. Friendly, and

Negatives: I have no complaints.

Reviewer: Not provided on Wed 23 Jul 2008 rated 5 out of 10.

I would like to visit a hotel where the staff speak English, this is America. Our room was small and dirty for a 2.5 star rating.

Positives: I got two keys without asking.

Negatives: Dirty floors, small room.

Reviewer: Not provided on Fri 12 Oct 2007 rated 5 out of 10.

It was ok, but not really clean and maid service was slow and spotty. On the phone they were not helpful at all, wouldn't even guarantee a non smoking room, they were better in person. It got cold while we were there and they had no extra blankets for either bed. It was so .

Positives: It did have a king size bed which many don't.

Negatives: They had no extra blankets or sheets when we needed them when it got cold.

Reviewer: Not provided on Tue 25 Sep 2007 rated 8 out of 10.

It was sufficient for a short stay but we thought it would be a good stay with kids as the room was large with 2 TVs one for kids and adults.

Positives: The room was large and comfortable.

Negatives: Breakfast was just ok.

Reviewer: Not provided on Mon 27 Aug 2007 rated 4 out of 10.

Dirty, unable to connect to the outdated wireless service, food was poor, bed very uncomfortable. Too many lousy 2-star hotels and not enough higher-end hotels participating.

Positives: Location.

Negatives: Dirty.

Reviewer: Not provided on Fri 02 Feb 2007 rated 1 out of 10.

The room was so poorly built that I could here the gravel crush under the tires as the cars drove down the road as well as the conversations of people two blocks from the hotel. The heating unit in the room sounded like a semi truck on idle and fortunately drowned out the noise from outside of the room. The hot and cold water controls on the shower were nearly impossible to manipulate and when I finally found the exact position that didn't scald me or freeze me the water pressure changed and I had to start over again.

Positives: Good staff.

Negatives: Way over priced, shoddy construction, lousy!

Reviewer: Not provided on Fri 22 Sep 2006 rated 2 out of 10.

Very poor service. The hotel advertised a complimentary breakfast. When I took my children to breakfast, all the food was gone. The desk clerk was trying to run the kitchen and the front desk all by herself. Everyone was complaining about the conditions of the hotel. Our room was very rundown; holes in the curtains, worn carpet and there was even a strong odor of urine. I approached the front desk, but they just put me off stating that the room was already paid for, so they didn't need to adjust the price. They did not even offer to move me to another room even though it was obvious there were plenty of rooms available. This was a very bad experience. I could have stayed at the Marriott downtown for the same price. I chose the breakfast option and regret it to this day. The bottom line: choose four star or better and stay away from this particular property. It is not a two star property.

Positives: I was not able to find anything I liked about this hotel. Possibly the location.

Negatives: This is not a two and one half star hotel. The staff was not present or helpful. No breakfast and the room had a strong urine odor. Rundown!

Reviewer: Not provided on Sat 16 Sep 2006 rated 2 out of 10.

On a five night stay, our room did not receive housekeeping service on two of them. Since there is no housekeeping staff in the evening, our room was never cleaned on those two days and we had to replace towels and empty garbage on our own. Also, even after days where our room had received housekeeping service, it was clearly evident that a thorough job had not been done. Room on check in was also not thoroughly cleaned as evidenced by items on the carpet that should have been vacuumed on grease hand prints and hair on the shower walls. Hotel room and parts of the hotel also a distinct gasoline odor. Management response to our concerns simply did not occur though the front desk staff said they had conveyed our dissatisfaction. Front desk and night management staff are also not empowered by hotel management to take necessary action to make up for the basic service gaffes made by hotel staff. Hotel location, while convenient for freeway access, is not exactly in the safest part of town. Some staff also display extreme discourtesy which could be easily explained through our experience of poor management. It is obvious that much of the hotel's and hotel staff's shortcomings are reflective of its (or lack of) management practices.

Positives: Good breakfast choices.

Negatives: Poor management; poor housekeeping.