Best Western Timpanogos Inn

Reviewer: Not provided on Tue 01 Nov 2011 rated 10 out of 10.

The check in person, Chris, was absolutely the best check in person we have ever had. He printed directions for us, helped us find our way and went out of his way to ensure our whole group was completely satisfied. There was a bit of a mix up with rooms, but he straightened it right out.

Positives: Excellent and friendly staff. Beautifully decorated lobby and sitting area. Big hot tub.

Negatives: It does not have an elevator so hauling everything was a bit of a hassle.

Reviewer: Not provided on Tue 20 Sep 2011 rated 8 out of 10.

The hotel was nice, clean and comfortable, except the pillows. The pool was nice and not cold (thank you), but needed some upkeep around the perimeter, shower area.

Positives: It was quiet and the staff was friendly.

Negatives: The pillows were very uncomfortable!

Reviewer: Not provided on Sat 13 Aug 2011 rated 8 out of 10.

Beds were great! room was clean

Positives: Beds were great! room was clean.

Negatives: Too many people in the pool.

Reviewer: Not provided on Sat 04 Jun 2011 rated 5 out of 10.

This hotel met our needs. It wasn't high-end nor economy. Initially the staff did not have the room we reserved and put us in a smaller room the first night. The next night they accommodated us in the room we reserved and we stayed there the remainder of our stay. As I reserved our room many days in advance, I was not happy to find that they had rented our room to someone else. At first they were not going to do anything to accommodate us but they could tell that I wasn't going to back down. After all was said and done we were happy with the room they gave us. The only problem I had with the two rooms was that I found a small spider in each of the bathrooms.

Positives: This hotel was close to freeway and shopping.

Negatives: Staff did not have the room available that we reserved.

Reviewer: Not provided on Tue 17 May 2011 rated 10 out of 10.

Overall, a very nice, comfortable hotel. Breakfast has plenty of choices to fill you up.

Positives: Beds were very comfortable, breakfast was very good.

Negatives: Phone didn't work, found centipede in bathroom, back door was propped open with stick.

Reviewer: Not provided on Mon 21 Mar 2011 rated 7 out of 10.

Pretty old place, pool and hot tub area were very outdated, the breakfast area was a bunch of picnic tables and very low quality reheated food.

Positives: Ok on price, pretty clean for an older hotel.

Negatives: Was considered a 3 star hotel, not equivalent to other 3 star hotels we have stayed at in the same area.

Reviewer: Not provided on Thu 11 Nov 2010 rated 1 out of 10.

The hotel would have been nice if we got what we reserved. My husband has a bad back. We were put in a double Queen room upstairs without an elevator. The next day we were switched to the first floor with a King bed, but could not accommodate us with the spa bathtub that we thought we paid for.

Positives: Staff was nice, but could only help so much.

Negatives: Did not honor my reservation.

Reviewer: Not provided on Tue 02 Nov 2010 rated 10 out of 10.

I felt it was clean, friendly and well set up. We only stayed one night, later check-in and it was easy to get in and out. I was very impressed with the breakfast they provided.

Positives: Quick check-in and out. Convenient location, clean, great breakfast.

Negatives: No elevator.

Reviewer: Not provided on Mon 23 Nov 2009 rated 9 out of 10.

Very clean, nice amenities for the star level (safe, microwave, dorm-size fridge, iron).

Positives: Very clean and quiet.

Negatives: Fitness room was closed during my stay.

Reviewer: Not provided on Tue 01 Sep 2009 rated 5 out of 10.

We stayed for two nights, but our first rooms was very smelly. We requested a different room but they were unable to move us until the second night. The new room was better. I would not stay here again.

Positives: Location.

Negatives: Rooms was dirty and smelled like stale cigarette smoke.

Reviewer: Not provided on Sun 07 Sep 2008 rated 7 out of 10.

This hotel had adequate facilities near the freeway and main street in Lehi, Ut. It was a little bit down market from what I usually choose. I'd say half a star above a Motel 6. The staff was decently friendly but the guy on check in was somewhat unfriendly. At breakfast there was a man who followed me around and pointed out each and every item at the breakfast and asked me a bunch of questions. I found that to be a little much early in the morning. The wireless internet was quick and consistent.

Positives: The staff was mostly friendly. The wireless internet worked very well and without hassle.

Negatives: Old interior fixtures and a somewhat funny smell. There was a group of men smoking near the back entrance that made me very uncomfortable at night.

Reviewer: Not provided on Mon 01 Sep 2008 rated 7 out of 10.

Internet was fast.

Positives: Had a good room.

Negatives: NA.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

Would stay here again in a heart beat. Nice hotel, very clean, friendly staff. Close to Provo and Salt Lake.

Positives: Was very clean and the staff was very friendly.

Negatives: No elevator.

Reviewer: Not provided on Tue 19 Aug 2008 rated 8 out of 10.

This is a great place to stay for families. It is close to the freeway. They have a free hot breakfast which included eggs, pancakes, muffins, cereal, and juice. They have a large swimming pool and a large Jacuzzi. They also provide free high-speed internet access. The hotel staff was very friendly.

Positives: Free hot breakfast, pancakes and eggs, free internet access, big Jacuzzi.

Negatives: The pool area was not well ventilated, very muggy and heavy chlorine in the air, need better exercise room.

Reviewer: Not provided on Wed 16 Jul 2008 rated 9 out of 10.

This hotel was very accommodating for our family and the kids enjoyed the pool.

Positives: They were great to upgrade our room to accommodate our kids.

Negatives: No conditioner.

Reviewer: Not provided on Tue 08 Jul 2008 rated 7 out of 10.

We enjoyed our stay. The hotel was nice, breakfast was good and convenient. Our only complaint is about the chemicals in the pool. They seemed way too strong.

Positives: The hotel was clean and comfortable.

Negatives: The pool was very harsh with chemicals.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

I was pleasantly surprised with this motel. I worried that I would hear the freeway traffic on I-15, but did not hear a thing. (We were in a room on the west end on the motel, further away from the freeway.) The rooms were nice and clean, and the beds were comfortable. We all enjoyed the swimming pool and hot tub. Really, I don't have a single complaint, and the pancake breakfast was very good--I had to stop over at Lemhi Roller Mills and buy me a bag of their Buttermilk Pancake mix to take home.

Positives: I was pleasantly surprised with this hotel. I thought everything was very nice, from the swimming pool and rooms, to the yummy pancake breakfast.

Negatives: No elevator.

Reviewer: Not provided on Sat 28 Jun 2008 rated 7 out of 10.

I believe this to be a clean motel.

Positives: It was clean.

Negatives: Do not remember anything.

Reviewer: Not provided on Mon 16 Jun 2008 rated 6 out of 10.

The hotel was in an easy to locate location. The staff was friendly upon arriving and the hotel was clean. The room's bathrooms were very small. Overall and O.K. stay.

Positives: Easy location.

Negatives: Small bathrooms and tub plug did not work.

Reviewer: Not provided on Fri 06 Jun 2008 rated 10 out of 10.

Very affordable, kid friendly, clean, easy access off the freeway, pool for kids, comfortable beds, we asked for a early check in as we were attending a wedding @ 2:00 pm and desk clerk told us it wasn't possible as the hotel was full the night before and couldn't guarantee it, at that point I was going to call another hotel and I'm glad I did not. We called again that morning on our way up and were told we could check in and I was appreciative because we were traveling 2 and half hours not wanting to be wearing our dress clothes so thank you very much! If we are in that area again we would without hesitation call your hotel.

Positives: It had a swimming pool for the kids, convenient, just off freeway and clean.

Negatives: None.

Reviewer: Not provided on Tue 13 May 2008 rated 6 out of 10.

Not much to say, good location for the price.

Positives: Location to my business meetings.

Negatives: The side where my room was the highway was to close.

Reviewer: Not provided on Thu 01 May 2008 rated 8 out of 10.

Average hotel but good for the price. Free breakfast was very good. Good locations, easy to find.

Positives: Location, the break food.

Negatives: Bathroom to small, bed not the best I've slept on.

Reviewer: Not provided on Wed 30 Apr 2008 rated 7 out of 10.

The hotel's suite is a wonderful. Huge room, huge bed, huge bathroom with Jacuzzi. It was kept immaculately clean. The hotel staff is a friendly but run the hotel rather clumsily. My room keys stopped working mid-stay and I was made to wait 10 minutes at the unmanned check-in desk until someone came out front to help me. I understand there was an unexpected barrage of phone calls, but perhaps there should be more than one person on duty at night. Overall stay was pleasant, though, and I would recommend it, especially for the pool and hot tub, which guests typically don't take advantage of.

Positives: Clean, comfortable room, relaxing pool and hot tub (no one uses it, had it all to myself!).

Negatives: Twice in a four day stay, I had to get new room keys because they stopped working.

Reviewer: Not provided on Fri 18 Apr 2008 rated 7 out of 10.

Our stay was uneventful, used the motel as a base camp for activities. I was disappointed, however, that when I asked housekeeping to change the sheets, the room was made up, but the sheets were not changed.

Positives: Good breakfast.

Negatives: I asked for the sheets to be changed, and they were not.

Reviewer: Not provided on Wed 02 Apr 2008 rated 8 out of 10.

Nice stay overall.

Positives: Good pancakes.

Negatives: Noisy pool area, no acoustics.