Hilton San Antonio Hill Country

Reviewer: Not provided on Sat 24 Sep 2011 rated 9 out of 10.

It was a good experience. Staff was nice and courteous. Hotel is visually appealing and in a decent location. I would have preferred to have free access to the Internet in my room.

Positives: I liked the access to the outside balcony of the first floor and darkness of the room in the morning.

Negatives: I didn't like that guests had to pay for Internet access in rooms.

Reviewer: Not provided on Fri 15 Jul 2011 rated 10 out of 10.

Met my expectations in every way.

Positives: Close to seaworld.

Negatives: Room cards.

Reviewer: Not provided on Mon 11 Jul 2011 rated 10 out of 10.

Great hotel. I would stay their again.

Positives: It was cheap.

Negatives: The breakfast was a little weak.

Reviewer: Not provided on Sun 10 Jul 2011 rated 10 out of 10.

The rooms for this price were small, but hey, its the Hilton. So everything was up to standard. You can't even get a Motel 8 for this price, so no complaints here. It was very cozy and comfy.

Positives: It is very close to SeaWorld and other attractions.

Negatives: The hotel clerk was very "stuffy".

Reviewer: Not provided on Sun 19 Jun 2011 rated 10 out of 10.

Family friendly, but not so much that it would be strange for couples without kids. I've stayed here a few times and love it's proximity to Sea World, they give shuttles to Sea World as well. The room service food selection is great and the price is not outrageous.

Positives: Several pools, outside bar, fire pits and room service.

Negatives: The ice machine was acting up, but that's really the only negative.

Reviewer: Not provided on Sun 19 Jun 2011 rated 3 out of 10.

Poor service and very unclean. This hotel falls far below the standards I have received from every other Hilton I have ever stayed at for any length of time.

Positives: Location

Negatives: Very unclean (trash in corner of room; whiskers in the bathroom sink, used washcloth in shower.)

Reviewer: Not provided on Mon 06 Jun 2011 rated 8 out of 10.

Enjoyed this hotel very much with the exception of being "locked out" of our room for over an hour after the key lock malfunctioned. Not fun with 2 hot whiny kids. However the maintenance staff was very friendly. No compensation was offered for being put out of our room for the lengthy time.

Positives: Location to attractions, friendly staff

Negatives: Our key lock was not working after a full day at the park and was not allowed in a room for over an hour.

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

It was great, I have told coworker and patients about it several are booking reservations. Great. Friends also.

Positives: Everyone - staff was great, recommending it to everyone I tell about my trip several already booking. :)

Negatives: Nothing.

Reviewer: Not provided on Tue 10 May 2011 rated 8 out of 10.

We really enjoyed our stay at the Hilton. Only real complaint is the outrageous prices in the bar and restaurant, and having to pay 10 bucks a night for Internet.

Positives: The most comfortable beds.

Negatives: Having to pay for every little thing like Internet. 10 bucks a day thats crazy.

Reviewer: Not provided on Tue 03 May 2011 rated 10 out of 10.

Beautiful hotel. Great amenities. Bathroom, bedroom a wonderful hotel. I got for a super price. I would have loved to stay longer.

Positives: Awesome hotel at an Awesome price. Thank you.

Negatives: Nothing

Reviewer: Not provided on Thu 28 Apr 2011 rated 4 out of 10.

No free WiFi, no fridge, or microwave in room. Hotel carpet looked like it had not been vacuum in over a month, ice machine was broken, we will never stay in a Hilton again.

Positives: Was close to SeaWorld.

Negatives: Did not even come close to my expectations.

Reviewer: Not provided on Tue 19 Apr 2011 rated 8 out of 10.

Nice, clean hotel. Definitely a great location for families attending Seaworld!

Positives: Quiet.

Negatives: There was not enough information on the facility when checking in & you could not locate staff.

Reviewer: Not provided on Tue 11 Jan 2011 rated 10 out of 10.

I was Extremely satisfied with the quality of the hotel at the price I was offered. The hotel was very nice in a great location.

Positives: The room was nice and clean and the staff was very friendly.

Negatives: We didn't get to stay long.

Reviewer: Not provided on Thu 18 Nov 2010 rated 10 out of 10.

We were pleased with the stay overall. Wish we could have stayed more days, the outside looked beautiful.

Positives: Extremely comfortable bed. Cozy environment, never felt rushed.

Negatives: The metal waste basket in the restroom was badly stained and to small. The shower head was so loose that it fell off the wall.

Reviewer: Not provided on Wed 27 Oct 2010 rated 10 out of 10.

A great place to stay. Quiet, friendly and close to Sea World.

Positives: General location.

Negatives: Carpet needed to be replaced.

Reviewer: Not provided on Tue 14 Sep 2010 rated 10 out of 10.

The hotel staff was very friendly & helpful. The room was very clean & comfortable. I would definitely recommend it to anyone.

Positives: The staff was very friendly & helpful. The room was very clean & comfortable.

Negatives: I have no complaints.

Reviewer: Not provided on Sun 20 Jun 2010 rated 9 out of 10.

It was very nice hotel. extremely close to sea world, few minutes drives. They also have shuttle to sea world which is very nice amenity to have. I would recommend this hotel.

Positives: It was good and very closely located to sea world.

Negatives: Cant think of any thing.

Reviewer: Not provided on Thu 13 May 2010 rated 10 out of 10.

This hotel is beautiful. The staff was friendly and helpful.

Positives: Beautiful hotel. Great public rooms.

Negatives: No valet parking.

Reviewer: Not provided on Mon 12 Apr 2010 rated 5 out of 10.

Great hotel and perfect location. I had major problems with housekeeping who were totally useless. My room was never cleaned during the 2 days I was there (no beds made, no new towels, no refill on coffee, nothing!) Management was apologetic and gave us free breakfast but it was very inconvenient and upsetting.

Positives: Perfect location for Sea World, very nice hotel, great heated pool for kids.

Negatives: My room was never cleaned for the 2 days I was there even after 2 calls!

Reviewer: Not provided on Tue 30 Mar 2010 rated 10 out of 10.

This hotel was terrific. The pools were great, the family themed events were terrific, and the staff were fantastic.

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Positives: We loved the hill country charm, and the beds were super comfortable.

Negatives: Absolutely no compliants.

Reviewer: Not provided on Thu 04 Mar 2010 rated 9 out of 10.

Overall the Hilton San Antonio Hill Country Hotel &amp; Spa was a pleasurable, comfortable and hassle-free stay. My wife &amp; I had a funeral to attend in San Antonio but staying at this Hotel made it easier to bear.

Positives: Comfort, pure comfort and the staff was very friendly.

Negatives: The carpets throughout the hotel were dirty, in the halls, walkways and elevators.

Reviewer: Not provided on Wed 03 Mar 2010 rated 6 out of 10.

This property is not of the quality you expect from a Hilton. Although the staff did an excellent job they can't make up for the fact that this hotel desperately needs to be updated.

Positives: Friendly and efficient staff.

Negatives: Needs a complete update to guest rooms and public spaces.

Reviewer: Not provided on Tue 20 Oct 2009 rated 9 out of 10.

Excellent accommodations for the cost. Staff was friendly and professional, attended to all needs. Needs to offer complimentary internet access.

Positives: Very clean, modern and location was great.

Negatives: Did not offer complimentary internet access.

Reviewer: Not provided on Tue 15 Sep 2009 rated 10 out of 10.

Friendly staff, comfortable, clean and an overall good experience.

Positives: Friendly staff, comfortable, clean.

Negatives: We didn't stay long enough .

Reviewer: Not provided on Mon 31 Aug 2009 rated 10 out of 10.

Really nice place, feels great and relaxing. Two big pools and a place for the kids. A good business center with free internet. It was really a good time. About 15 minutes of car from downtown.

Positives: The rooms are great, the staff kind, the pool big !

Negatives: The breakfast is expensive but still OK.

Reviewer: Not provided on Fri 28 Aug 2009 rated 8 out of 10.

I absolutely will stay here again if for no other reason that the hotel's proximity to Sea World. The staff was gracious and helpful, the hotel offered nightly Marshmallow roasting and S'more making with an outdoor kid's movie, which was great for our 3 year old daughter. If you are expecting to stay at a "Resort" resort, then book the Hyatt, as I've read, this place is nice, but "Resort" it is not.

Positives: The staff made any inconvenience less substantial, and the location was GREAT!

Negatives: The bathtub was not as it was advertised on Hilton's site, and the "Resort" status was generous.

Reviewer: Not provided on Wed 26 Aug 2009 rated 9 out of 10.

The hotel was very nice, comfortable beds, clean rooms and public spaces. The food and pool were off and that makes a huge difference for a family that has a young child that loves to swim and order room service.

Positives: The location was excellent for our activities.

Negatives: The pool for a Resort, was small and inadaquate

Reviewer: Not provided on Fri 14 Aug 2009 rated 9 out of 10.

We were in town for basic training graduation at Lackland AFB. The hotel is about 15 minutes from the Valley Hi (Airman's) Gate. (It's less than five minutes from Seaworld.) The courtyard is beutifully landscaped, and the firepits and movies at night on wall of the hotel are great for families. There are three pools, including a small lap pool and a wading pool with water spouts in the wall between it and the main pool. The high speed Internet in the rooms is $10/day, but the business center has two fast computers with broadband and a color laser printer. The lobby has 54 g wireless. Our regular room was adequate if not spacious, and the bathroom was very roomy, especially the shower. We appreciated the HD TV. We did have to ask for a couple of items that ran out in the bathroom over our five day stay, the maids missed some crumbs on a night stand, the toilet clogged once, and a room service cart with leftovers was left in the hallway for several hours, even after we notified the front desk. The front desk was very cordial, and at one time delivered some requested items to our room within minutes. Overall, our experience was excellent, and we would stay there again and recommend it to our friends.

Positives: The bed was great, the air conditioning was effective and quiet, and it was a beutiful setting.

Negatives: The maid service missed several things, and the diverter on the shower was very stiff.

Reviewer: Not provided on Thu 13 Aug 2009 rated 10 out of 10.

I came with my family this weekend and had a blast. The staff is so friendly and helpful.

Positives: Friendly staff.

Negatives: A lot of kids but this is expected.

Reviewer: Not provided on Thu 06 Aug 2009 rated 6 out of 10.

Ok hotel. Musty smells in the hallways and wear and tear in common areas were a draw back. Pool loungers were too hot to sit in and a lot of them were broken. No resort activities worth mentioning besides smores. Free shuttle to Seaworld.

Positives: The staff is very friendly.

Negatives: The hot tub bleached my swimsuit and the pool was cloudy.

Reviewer: Not provided on Mon 03 Aug 2009 rated 9 out of 10.

Great hotel in regard to everything that it offers. However, the four star ratings is way too high for this hotel. It should qualify for 3 or less starts.

Positives: Location, excellent service, cleanliness, friendly staff.

Negatives: Rooms are not as attracted as the 4 star ratings.

Reviewer: Not provided on Thu 30 Jul 2009 rated 9 out of 10.

Pools and fire pits great. Movie at the pool enjoyed by kids.

Positives: Location very convenient. Shuttle was great.

Negatives: Found some straw wrappers and room dusty.

Reviewer: Not provided on Sun 21 Jun 2009 rated 9 out of 10.

Excellent location in relation to Sea World with a complimentary shuttle; loved the smores at night in the fire pits outside; nice pool areas and even a playground and basketball court.

Positives: Location!

Negatives: Worn out carpeting in hallways.

Reviewer: Not provided on Mon 15 Jun 2009 rated 6 out of 10.

The hotel was nice but we made reservations for 4 and we received a (1) king size bed room with no couch. Customer service stated for 50.00 more a night we could get a double bed room. I use priceline all the time and have never encountered this problem. Most hotels will give you double bed upon request. We stayed for 4 nights and 1 morning they did not clean the room and one night the plumbing did not work. We had to call the front desk to have someone come and fix. They did not offer another room. Thank goodness we did not need to take a shower at that time and the toilet leaked. We called to check in early but that was not possible. Hope a family of 4 that is going to Sea World does not get this hotel.

Positives: Pool area and party on Friday nights.

Negatives: Rooms with no couch.