Best Western DFW Airport Suites

Reviewer: Not provided on Sun 18 Apr 2010 rated 3 out of 10.

This hotel is ideal for people who want to be close to the airport and don't care about amenities. The bed was uncomfortable and the little square pillows they had were cheap and unbelievably uncomfortable. When I booked, I asked for two cribs for our twins but when I got there, they only had one left.

Positives: Proximity to airport.

Negatives: The pillows and staff.

Reviewer: Not provided on Mon 22 Jun 2009 rated 8 out of 10.

Missed my connection and had to stay here with wife and kids. Very convenient location. The rooms were much bigger than I expected. We had free internet! I was quite pleased with the value. The beds were very hard and the room seemed to be a little old and un-fresh. My biggest complaint is with the shuttle. We were promised a shuttle at 5:30 am. We were out waiting on the shuttle at 5:20am. When the empty bus pulled up at 5:32am, the driver got off and told us that he had to go pick up at the other hotel and could not take use. There were only six of us and he had an empty bus. He made it seem that the other hotel was much more important than us. We waited for another 15 minutes before going in to complain to the hotel desk clerk. We had another bus within minutes. This place uses the fast track parking buses that are right next to the hotel. They really should re-examine this.

Positives: Value, size.

Negatives: Airport shuttle situation.

Reviewer: Not provided on Sun 11 Jan 2009 rated 10 out of 10.

We were very pleased with this Best Western. We had to leave at 3:30am to catch a 6am international flight and they had a shuttle available for us at the time we requested. The room we had was big, clean and nice (king sized bed plus a fold out couch). We asked if they had a baby bed for our 6 month old and they immediately got a pack and play portable crib set up for us before we even got to our room. We were very happy with our one night stay.

Positives: They had a 24 hour shuttle to DFW, and provided a pack-n-play for our baby immediately on request.

Negatives: No complaints.

Reviewer: Not provided on Mon 25 Aug 2008 rated 1 out of 10.

The hotel manager told me in order to get two queen beds I would have to pay an additional $10.00 out of my pocket. Although there was a pull out bed in there my other guest was not comfortable at all on this bed. The manager explained if he gave me another queen bed the $10.00 was to cover housekeeping even though he they had to change the sheets on the hide-a-bed. I would not recommend staying at this hotel to anyone!

Positives: The manager need is not very accommodating.

Negatives: The manager was not very accommodating.

Reviewer: Not provided on Mon 05 May 2008 rated 6 out of 10.

Overall, the hotel wasn't that bad. But I was expecting something like a (Marriott) Fairfield. Nice beds, suited for the business traveler. Good breakfast.

Positives: It was clean.

Negatives: The beds are hard and the breakfast lacked desire.

Reviewer: Not provided on Wed 19 Mar 2008 rated 9 out of 10.

Over all they did a good job. The clerk that checked us in gave us lip when we asked for 2 queen beds instead of a king. He was rude. The room was great. The free breakfast was poor. The area was poorly supplied. The waffle batter was a joke. I have had the same waffles elsewhere, and they were great.

Positives: The room was large and comfortable.

Negatives: The free breakfast was awful.

Reviewer: Not provided on Tue 26 Feb 2008 rated 7 out of 10.

OK, not great, not bad, biggest problem was lack of non-smoking rooms. Also, no elevator.

Positives: Close to the airport.

Negatives: There were no non-smoking rooms available.

Reviewer: Not provided on Tue 19 Feb 2008 rated 2 out of 10.

Well below the 2 1/2 star rating it was portrayed at in the name your own price, but that might be because on your set price for hotels in DFW north area, it was a 2 star hotel not 2 1/2. It is at best 2 star and not nearly as nice as a Comfort Inn. It definitely is not in the class of a Marriott Courtyard. Too small and way too noisy. Rooms appointed more like a moderate hotel. Trucks went by on Highway 114 and the room literally shook. Highway 114 is busy 24 hours per day. Sorry, you advertised this as a 2 1/2 star and confirmed that rating when I phoned to try to make other arrangements in the area. Your own site rated it as 2 stars. I am sorry that you can't get your name your own price in sync with your regular site ratings. However, this hotel would have problems with competing with most 2 star hotels on your regular site.

Positives: Lobby was clean,.

Negatives: Bathroom was tiny, so close to busy highway that room rattled with trucks passing.

Reviewer: Not provided on Mon 19 Nov 2007 rated 6 out of 10.

While the hotel and room was clean, the furniture seemed ill placed. The breakfast was sparse at best.

Positives: The room was clean and did not feel small.

Negatives: The breakfast was terrible. There was nothing but instant oatmeal and cold cereal.

Reviewer: Not provided on Sat 17 Nov 2007 rated 3 out of 10.

I thought the staff's attention to my problem with the airport shuttle was unacceptable. The shuttle never came to pick me up, so I waited for two hours before finally having to pay for a cab. Upon telling the front desk at check in, the employee shrugged and offered no response.

Positives: Had free wireless internet access.

Negatives: Airport shuttle never came to pick me up.

Reviewer: Not provided on Mon 08 Oct 2007 rated 8 out of 10.

Good clean facilities. Courteous service. Ok if you want simple and inexpensive.

Positives: Close to airport.

Negatives: No restaurants or services nearby.

Reviewer: Not provided on Sun 16 Sep 2007 rated 9 out of 10.

Great hotel for the money, also great location near the airport and some malls.

Positives: Rooms are huge for the price I paid.

Negatives: Pillows are not very comfortable.

Reviewer: Not provided on Wed 29 Aug 2007 rated 10 out of 10.

The check-in process was quick and efficient. Room was very clean and spacious - amenities included microwave and refrigerator. Continental breakfast was provided. For the price and star level, this was a wonderful value.

Positives: Very convenient location.

Negatives: A bit difficult to get to from the highway.

Reviewer: Not provided on Tue 14 Aug 2007 rated 6 out of 10.

Convenient to the airport, but definitely not on par with a Courtyard or Hampton Inn. The Choice Hotel group should not be considered an equal to either the Hilton or Marriott groups. To list this hotel as a 2.5 hotel is not accurate.

Positives: It was convenient and available.

Negatives: Some the countertops in the room were dusty, there was a musty smell in one of the 2 rooms we were in, and the selection of breakfast items was poor.

Reviewer: Not provided on Sun 24 Jun 2007 rated 6 out of 10.

Rooms are clean and most lights work, though our refrigerator did not, and A/C was not on, meaning room was 90 degrees when we checked in. Meets basics needs, though you will have to ask and cross fingers for extra pillows or towels, and the pullout beds are bad even for a bad genre. Bring a sleeping bag.

Positives: Beds were clean and relatively comfortable, TV worked, pool was nice.

Negatives: A/C was dis temperate, water pressure poor, few pillows.

Reviewer: Not provided on Thu 21 Jun 2007 rated 5 out of 10.

Decent hotel, it is an upscale best western. It was better than I thought it would be.

Positives: It was in a good location, and the rooms were not too bad.

Negatives: The hotel staff did not speech English very well, although they tried to help.