Courtyard

Reviewer: Not provided on Tue 02 Nov 2010 rated 9 out of 10.

Valet was very helpful on my arrival and took good care of my luggage. Front desk was very pleasant and prompt at my check in and check out. Room was clean and nicely decorated. Only needs a little more counter space at bath sink area.

Positives: Staff was the best!

Negatives: Bathroom counter space was very cramped. Public parking is very limited and I thought the Valet fee was too much.

Reviewer: Not provided on Wed 17 Mar 2010 rated 6 out of 10.

Once I was re-assigned a new room, we were given a rollaway bed that was horribly uncomfortable. We had anticipated being in a room with a roll out couch. The young adult in the room did not sleep well at all.

Positives: The valet personnel were excellent! Great customer service.

Negatives: I was checked into a room. I used my coded key to enter my room and someone was already assigned that room.

Reviewer: Not provided on Thu 04 Mar 2010 rated 10 out of 10.

Overall, the hotel was great. I loved the location and the staff was very friendly. The small store in the lobby was very convenient.

Positives: It's location was excellent. The staff was friendly and the hotel was very clean.

Negatives: I did not like the fact that we had to valet and pay an outrageous parking fee.

Reviewer: Not provided on Mon 06 Oct 2008 rated 6 out of 10.

Hotel had no water on last day. I had to reschedule meetings until the water was on so I could shave and shower.

Positives: Friendly greetings from staff.

Negatives: Often, got hassle by street people.

Reviewer: Not provided on Tue 18 Mar 2008 rated 7 out of 10.

Great room, nice staff. Did not have breakfast room service and could not buy movies to watch- two things my family was looking forward to.

Positives: Great pool and nice room.

Negatives: No breakfast room service and can't rent movies.

Reviewer: Not provided on Thu 26 Apr 2007 rated 8 out of 10.

Hotel is in a great location for events in downtown Houston.

Positives: Exercise area, hot tub, pool easily accessible.

Negatives: No complimentary breakfast.

Reviewer: Not provided on Wed 21 Feb 2007 rated 7 out of 10.

It was a good experience.

Positives: Convent and friendly.

Negatives: Mandatory valet service.

Reviewer: Not provided on Tue 20 Feb 2007 rated 10 out of 10.

Great value.

Positives: Great value in downtown Houston.

Negatives: Mattress not the best but ok for price point.

Reviewer: Not provided on Mon 19 Feb 2007 rated 8 out of 10.

Very nice hotel, close to everything downtown but probably would not choose this hotel again due to parking fees.

Positives: Very clean, nice rooms, courteous staff.

Negatives: $17 valet parking, homeless people around hotel.

Reviewer: Not provided on Tue 13 Feb 2007 rated 10 out of 10.

It was a nice hotel and the young lady that helped me Friday 2/9/07 was very helpful. Also when I checked out in the morning, the ladies were very kind.

Positives: Located right downtown, easy to get to.

Negatives: Parking.

Reviewer: Not provided on Tue 30 Jan 2007 rated 10 out of 10.

Nice hotel, nice price, nice location.

Positives: Upscale feel at a reasonable price.

Negatives: Mattress is not upscale. But neither is the price so it's ok.

Reviewer: Not provided on Wed 10 Jan 2007 rated 7 out of 10.

Nice and quiet environment. Very convenient downtown area. Expensive parking though. The meals are okay. Helpful receptionists.

Positives: The location and serenity. The housekeepers are incredible.

Negatives: The restaurant employees appear tired all the time.

Reviewer: Not provided on Wed 04 Oct 2006 rated 9 out of 10.

I loved the hotel. Its convenient, very nice, and the price wasn't to bad....the valet guys were awesome and helpful with directions.

Positives: The bed is so comfortable.

Negatives: One employee was very rude.

Reviewer: Not provided on Wed 06 Sep 2006 rated 7 out of 10.

Other than you have to pay to park in the hotel you staying, it is a great hotel with great location.

Positives: Great location.

Negatives: Pay Parking.

Reviewer: Not provided on Wed 30 Aug 2006 rated 10 out of 10.

Great centrally located hotel. Food inside of hotel is not very good and is extremely overpriced. Great place for everyone to spend a night/vacation.

Positives: Location, close to many restaurants and activities.

Negatives: Expensive restaurants inside of hotel with not so great food.

Reviewer: Not provided on Thu 10 Aug 2006 rated 7 out of 10.

Reasonable quality... very expensive for parking and other items... ran out of coffee for the rooms.

Positives: Convenient, clean, quiet.

Negatives: EVERYTHING cost extra... EXPENSIVE overall.

Reviewer: Not provided on Wed 09 Aug 2006 rated 8 out of 10.

I will recommend this hotel only if the traveler doesn't have a car to park. The high cost of parking made up for the low hotel rate.

Positives: Very clean and updated.

Negatives: Parking is very costly.

Reviewer: Not provided on Thu 20 Jul 2006 rated 9 out of 10.

Overall it is a very nice place. Its just that in downtown Houston, we didn't feel comfortable walking around at night.

Positives: The staff was very helpful.

Negatives: We could not get a 2- queen bed room.

Reviewer: Not provided on Fri 16 Jun 2006 rated 4 out of 10.

This hotel is a remodeled office building, which means walls did not always line up with the windows. The room and the floor hallways smelled like locker room. Half of the rooms get the traffic sounds from a busy downtown street - cars revving on the weekend nights. The other side of the hotel had sounds of the street cars passing every 15 minutes. I would not recommend this hotel.

Positives: Convenient to the street cars.

Negatives: Terrible front desk staff! No self parking; high speed Internet did not work.

Reviewer: Not provided on Thu 15 Jun 2006 rated 8 out of 10.

Wonderful hotel and a great location. Excellent staff. I would have rated this hotel higher than 2.5 stars!

Positives: Location and friendliness of Staff.

Negatives: The cleaning staff came after 9:00 pm at night and awoke one of my children.

Reviewer: Not provided on Thu 15 Jun 2006 rated 9 out of 10.

This hotel was in a great location. Right in the middle of all downtown entertainment and dining, and only minutes away from great shopping and family activities. Safe location especially if you have kids. And most things are in walking distance.

Positives: Great location, loved the pool and work out area. Dining and Snacks available.

Negatives: Hotel Staff not very helpful or knowledgeable about area such as activities and dining.

Reviewer: Not provided on Wed 14 Jun 2006 rated 9 out of 10.

The hotel staff was very friendly and helpful. The rooms were clean. I was very disappointed with hotel parking. If you didn't pay for valet, then you had to park across the street in a self-paid, self-monitored parking lot which was not convenient and very unsafe.

Positives: Clean and friendly.

Negatives: Parking.