Sheraton

Reviewer: Not provided on Tue 30 Aug 2011 rated 1 out of 10.

I think this is hands down the worst hotel I've ever stayed at. There are not a lot of food options close so we opted for the hotel buffet and restaurant. The service was incredibly slow and disorganized and the food was barely edible. The hotel lobby was literally crawling with crickets, in the light fixtures, on chairs, on the floor, on the tables. We stayed on the third floor and thought we'd have a better chance of having a bug free room. And sadly this wasn't the case. The entrance door has about a 2 inch gap below the door to allow critters to freely room. There were crickets on the floor, in the closet, in the bathroom, on the curtains. So forget having a restful sleep if you don't like bugs. And they also start chirping very early in the morning. Not sure if this a bad bug season, but this was extreme. For being a high class hotel change I was very disappointed. I would not recommend this hotel and I would never think about staying here again.

Positives: It was close to the airport.

Negatives: Crickets everywhere. And I mean everywhere.

Reviewer: Not provided on Thu 21 Jul 2011 rated 3 out of 10.

I would not suggest this hotel.

Positives: Room was OK.

Negatives: Had to pay for Internet service, and

Reviewer: Not provided on Tue 21 Jun 2011 rated 9 out of 10.

Hotel was very clean just renovated. I would recommend this hotel to all of my friends.

Positives: Great Lobby with lots of PC access.

Negatives: Did not like paying for a wireless connection. That cost an extra $10.00.

Reviewer: Not provided on Tue 14 Jun 2011 rated 1 out of 10.

Hotel staff were not helpful. Room was comfortable and location for airport access was great.

Positives: Location and 24 hour shuttle.

Negatives: Lost and found did not return calls.

Reviewer: Not provided on Tue 17 May 2011 rated 4 out of 10.

good food, bad internet, good location. next time I will pay more and stay at hotel inside airport.

Positives: Good food? wake up call came on time.

Negatives: Slow transit / shuttle service. terrible / awful internet. room tv was good, cable controls not good.

Reviewer: Not provided on Fri 18 Mar 2011 rated 7 out of 10.

It was good for the price, but will not be my choice when I return to Houston.

Positives: The price and closeness to the airport.

Negatives: My room needed a painting and the walls we're very thin. I could here a lot of noise outside the room.

Reviewer: Not provided on Fri 04 Mar 2011 rated 8 out of 10.

Everything was great except for the hot tub - it was luke warm and when we asked the front desk about it they said it was always like that,<BR/>but the warning sign says not to go in if it is over 104 degrees.

Positives: Nice rooms and bathrooms - nice shower.

Negatives: Hot tub was luke warm.

Reviewer: Not provided on Thu 17 Feb 2011 rated 1 out of 10.

I was a guest at the Sheraton North Houston on 2-13-2011 and stayed in one of the room. I was not impressed with the facility or the room and honestly a little surprised considering it was a Sheraton hotel. The room was dated and felt unclean and below is a list of deficiencies inside the facility and the room. As a business man I was dismayed that basic Internet service was $9.95 for 24 hours. I called the desk to ask about this service and was told that Internet was available in the lobby. The service in the lobby was unacceptably slow and of no use for someone that requires a minimal level of productivity. The restaurant was overpriced and the quality of food very poor. I ordered the chicken fingers for $8.95 which does not come with any side, and ordered fries for $2.95. The service was very slow (30 minutes) and the food was not worth the money. The ice maker on level 3 was not working so I had to ride up to level 4. The entry doors of the rooms are obviously dated with mismatched hardware, brass, chrome and nickel. The handle inside my room was damaged and old, and the hinges were not protected from when the frame was last painted. The security clasp was very old and made of brass and the carpet was torn and sloppy at the floor stop. Overall, it was a bad experience and I will not return to this Sheraton and now will have second thoughts about any Sheraton hotel in the future.

Positives: Location and price.

Negatives: Internet was an additional $9.95. Food was horrible, room is dated, and

Reviewer: Not provided on Mon 14 Feb 2011 rated 9 out of 10.

Nice staff, except they wouldn't give me a receipt showing my zero balance.

Positives: Very nice rooms and staff.

Negatives: Parking lot needs work. A little scruffy.

Reviewer: Not provided on Thu 09 Dec 2010 rated 10 out of 10.

Great.

Positives: Clean and nice environment.

Negatives: No one to help with luggage.

Reviewer: Not provided on Mon 30 Aug 2010 rated 9 out of 10.

Convenient location and friendly service. No fridge or microwave in the room. Clean, nice and lots of amenities.

Positives: Helpful and friendly service.

Negatives: No fridge in the room.

Reviewer: Not provided on Thu 30 Apr 2009 rated 2 out of 10.

This hotel was absolutely not a 3 star hotel. The staff was very friendly, however the room was dirty. There was black mold all along shower, and toilet. I did not feel comfortable. The hotel was run down and could use a face lift.

Positives: The bed was comfortable.

Negatives: Mold in bathroom, dirty, and run down.

Reviewer: Not provided on Wed 08 Apr 2009 rated 7 out of 10.

The room was fine. The TV internet did not work. The public areas are being renovated so they were a mess. The business center is set up in the lobby on a table right out in the middle of the room and was swarmed by children. Trying to get on the computer was nearly impossible. The printers did not work. The elevators kept breaking down. At one point there were about 25 guests using the fire escape stairs to get up and down from their rooms.

Positives: The room was nice. The food in the restaurants was good.

Negatives: The hotel was under renovation and the public areas were a mess.

Reviewer: Not provided on Sun 01 Mar 2009 rated 10 out of 10.

Since this was a business trip, I did not spend a lot of time in the hotel. However, the room was clean and convenient, the staff was courteous and it was a very good experience.

Positives: It's cleanliness and response of the staff.

Negatives: The television was not activated at first.

Reviewer: Not provided on Wed 04 Feb 2009 rated 9 out of 10.

Very nice room with size bed, full size couch, workstation.

Positives: Accessibilty to the airport.

Negatives: Having to pay for in room wireless internet.

Reviewer: Not provided on Thu 14 Aug 2008 rated 9 out of 10.

Very friendly staff, clean hotel with nice amenities!

Positives: Very comfortable rooms, nice bedding etc.

Negatives: The pool area could have been more appealing, more resort like.

Reviewer: Not provided on Tue 05 Aug 2008 rated 10 out of 10.

Staff was friendly and food was the best I have ever eaten! Thank you.

Positives: Restaurant was very good and rooms were neat.

Negatives: Liked everything.

Reviewer: Not provided on Wed 30 Jul 2008 rated 3 out of 10.

The hotel was nice, but the equipment i.e. A/C out dated. This was not a convenient hotel for our venue. Normally in the past we are right where we need to be and have an excellent experience. This was not the case with this venue. We returned from a concert from the Woodlands around midnight and found our A/C was not functioning properly. Maintenance man got us another room, that room seemed to have the same problem but we were too tired to call again and didn't figure it would do any good. The other couple we were with had the same experience.

Positives: The maintenance man was honest in that he could not get the A/C fixed in less than 2 hours.

Negatives: Our air was out in our room so the staff moved us two rooms down that ended up having the same problem.

Reviewer: Not provided on Sat 26 Jul 2008 rated 9 out of 10.

All in all this was a very nice hotel. The rooms could use a more room to walk around in and there could have been a coffee shop open for those early morning travelers. This hotel had two pools (outside/inside) which made the stay and traveling with children tolerable. You have a warm, welcoming facility. We enjoyed our stay.

Positives: It had the computer station so you could print out your travel tickets.

Negatives: There wasn't a place to get coffee before leaving for the airport. Nothing open.

Reviewer: Not provided on Sat 12 Jul 2008 rated 10 out of 10.

The hotel has a significant location of having an easy link to the main highway connecting with Houston and other Seattle cities. It is a few minutes walk or drive to the Downtown area, very close to the Alamo historical site, and above all is adjacent to the Riverwalk which is loaded with restaurants, riverside cafe's and shops. A unique experience in leisure time and enjoyment.

Positives: Friendly environment with direct accessibility to the picturesque Riverwalk.

Negatives: None.

Reviewer: Not provided on Wed 02 Jul 2008 rated 9 out of 10.

All in all, an excellent stay.

Positives: Beds were extremely comfortable.

Negatives: There were two family reunions at the hotel that weekend. Lobby and swimming pool were not enjoyable due to the noise level.

Reviewer: Not provided on Mon 30 Jun 2008 rated 9 out of 10.

Great atmosphere in the lobby and wonderful service by the staff. I would definately stay there again.

Positives: Our room was upgraded to a King Suite on request at no extra charge.

Negatives: The restaurant was disappointing.

Reviewer: Not provided on Sun 29 Jun 2008 rated 9 out of 10.

Very nice hotel, I have stayed there many times, however remodeling in progress so expect noise and banging.

Positives: Nice beds.

Negatives: Renovation in progress.

Reviewer: Not provided on Sun 15 Jun 2008 rated 10 out of 10.

Great location for flying at Bush. Everything was very nice, even the staff. The room was well decorated and sleeping was comfortable on the soft fluffy bed. Overall great, enjoyable experience.

Positives: Location near airport, room quality was awesome.

Negatives: Parking- limited close areas; at night it was scary.

Reviewer: Not provided on Mon 09 Jun 2008 rated 9 out of 10.

Quick, clean, convenient, and friendly. Our family had a good time here.

Positives: Our late night swim in the outdoor pool was marvelous.

Negatives: Don't charge for internet in rooms.

Reviewer: Not provided on Sun 01 Jun 2008 rated 1 out of 10.

They need an exterminator to rid the rooms of large pests.

Positives: Bed was comfortable and the TV worked.

Negatives: No hot water, huge cockroach sharing room, no one at front desk when I checked in.

Reviewer: Not provided on Wed 28 May 2008 rated 7 out of 10.

Noisy, the walls are paper thin and you can hear the both the airplanes and your neighbors talking. Room was clean and comfortable.

Positives: Comfortable pillows.

Negatives: Poor service in the tavern.