Houston Airport Marriott at George Bush Intercontinental

Reviewer: Not provided on Sat 27 Aug 2011 rated 7 out of 10.

Nice location for business, rooms need updating, Marriotts usually have much better beds and the TV was one of the old first flat screens. Room clean, but bath needs upgrading.

Positives: Location

Negatives: Old beds poor TV sets.

Reviewer: Not provided on Fri 21 Jan 2011 rated 4 out of 10.

Parking and Internet too expensive.

Positives: Hotel desk staff pleasant.

Negatives: Parking and Internet.

Reviewer: Not provided on Sun 21 Nov 2010 rated 6 out of 10.

Staff are nice and very helpful, restaurant was good, and bed comfortable and very responsive. Was worth priceline rate but not full price.

Positives: Comfortable bed, nice breakfast buffet, fruit flavored water in lobby.

Negatives: Rooms, bathrooms, hallways haven't been upgraded in too long.

Reviewer: Not provided on Fri 07 May 2010 rated 2 out of 10.

Distressed property undergoing remodeling. Escalators not working, dirty, auto doors not working, Restaurants poor quality, Parking a nose bleed.

Positives: Nothing

Negatives: Most of it.

Reviewer: Not provided on Mon 12 Apr 2010 rated 3 out of 10.

I hadn't stayed at this particular hotel since 1978. I don't think it has been updated since then.

Positives: It was inexpensive.

Negatives: It was in serious need of updating.

Reviewer: Not provided on Wed 17 Feb 2010 rated 10 out of 10.

Enjoyed everything.

Positives: Was most romantic trip ever.

Negatives: No complaint.

Reviewer: Not provided on Mon 05 Oct 2009 rated 9 out of 10.

Nice hotel, great location. comfy bed. All was good on this stay except I will have to continue and write down my scores for over charging ($12.95) per day for internet that is not close to highspeed.

Positives: Great location, Excellent staff.

Negatives: Slow-speed internet was 12.95 per day.

Reviewer: Not provided on Fri 20 Mar 2009 rated 10 out of 10.

This hotel is immaculate, well designed and quiet. The staff are knowledgeable and very helpful and polite. I nearly forgot the hotel is located on the grounds of a major airport.

Positives: Well designed, comfortable, clean, quiet, terrific staff.

Negatives: Had difficulty finding the entrance.

Reviewer: Not provided on Fri 06 Feb 2009 rated 8 out of 10.

Nice lobby , nicely renovated room, no hot water though and what initially came out of tap was rusty. Didn't leave room till noon and when came back late in the evening - there had not been any maid service.

Positives: Location and convenience to airport.

Negatives: No hot water; no maid service.

Reviewer: Not provided on Sun 31 Aug 2008 rated 3 out of 10.

I have always looked at Marriott as a leader in customer service excellence. This hotel absolutely had to have been my worst experience in that regard. The facility itself was above average, clean but small rooms, quiet and housekeeping staff great. But the customer service at this particular location is by far some of the worst I've ever experienced anywhere. Unfriendly, unaccommodating, the front desk staff here was purposely slow with accommodating a line of customers when it was very late at night (midnight) and then had very bad attitudes like all the customers waiting to check in were an inconvenience. The restaurant was way overpriced and the food horrible. How hard is it to ruin eggs over medium? They managed to do that and then charge me $20 for breakfast. I will never stay here again because of the front desk staff. The valets and shuttle drivers were excellent and overextended themselves to be helpful and friendly which was the only thing that salvaged my stay here and made me feel remotely welcome. I'm sure that was only because the valets make their money from tips otherwise they earn minimum wage. This could be a really nice place to stay if the guest services and registration desk staff was given a complete overhaul. Pretty bad.

Positives: Location to airport.

Negatives: Attitude and poor service of front desk staff both on the phone and on site.

Reviewer: Not provided on Mon 25 Aug 2008 rated 10 out of 10.

This Marriot is at the airport. The quality you expect from Marriot.

Positives: Right at the airport.

Negatives: Parking is expensive.

Reviewer: Not provided on Thu 10 Jul 2008 rated 9 out of 10.

The accommodations were clean and well maintained. The area was safe and secure. This hotel provides for the business traveler all required amenities.

Positives: Comfort and size of room.

Negatives: Location of the room.

Reviewer: Not provided on Mon 07 Nov 2005 rated 10 out of 10.

The restaurant was excellent, location, excellent, staff excellent, over excellent.

Positives: Convenience to the airport.

Negatives: The distance from the front desk to the room.

Reviewer: Not provided on Wed 02 Nov 2005 rated 1 out of 10.

The location was very confusing, signs were misleading, I got lost so many times and when I asked a girl at the front desk for directions she just handed me a typed card and expected me to figure it out. It was way out of my way and there was a lot of road construction that no one mentioned. There was a Starbucks there but we found out Sunday morning that it was not open on the weekends. What a rip! This hotel would be great for a business traveler only and one traveling by air. It was very inconvenient for us. The toilet in the room did not flush and we had to hunt someone down when we arrived for someone to take our luggage.

Positives: Nothing.

Negatives: Everything.

Reviewer: Not provided on Tue 01 Nov 2005 rated 10 out of 10.

Room was very nice and bed was very comfortable.

Positives: Great location, very comfortable bed, quiet.

Negatives: The strange configuration of the buildings made it rather inconvenient to get to the room, especially when pulling luggage.

Reviewer: Not provided on Sun 28 Aug 2005 rated 10 out of 10.

The hotel was very nicely furnished and other than the self parking problem, we were more than pleased with our stay.

Positives: This hotel was in the exact place we needed...right at the airport.

Negatives: Self parking was OK except when the attendant was no longer there. We tried several times to put our room key in the slot and the arm would not go up

Reviewer: Not provided on Tue 23 Aug 2005 rated 10 out of 10.

The hotel was nicer than I expected. Beds were great and comfortable with nice sheets, and furniture was pretty. The bar upstairs was good, and the hamburgers were great.

Positives: the beds were extremeley comfortable and clean

Negatives: the pool was slightly green

Reviewer: Not provided on Thu 18 Aug 2005 rated 5 out of 10.

Hotel is fine, but location if you are driving yourself is not good. It is hard to get to and all the parking places around the facility are marked for valet parking. The parking garage is about 1 1/2 blocks from the main lobby.

Positives: The rooms were well appointed.

Negatives: Parking was not good.

Reviewer: Not provided on Tue 02 Aug 2005 rated 9 out of 10.

Great hotel for location and cleanliness. Super access to the airport. Parking is a bit difficult , but not terrible.

Positives: You can't beat this hotel's location to the airport!

Negatives: Parking is a bit confusing and hard to access.

Reviewer: Not provided on Tue 26 Jul 2005 rated 10 out of 10.

Highly recommend this hotel to anyone wishing an over-night stay. The hotel is a stop along the underground tram at the airport and is very convenient because of this. The rooms are great as are the services. The only restaurant onsite is a little expensive, but the food is great. Try the Houston Fried Steak! Yummy!

Positives: Convenience, Airport Shuttle to Hotel

Negatives: On-site restaurant a little expensive

Reviewer: Not provided on Thu 21 Jul 2005 rated 8 out of 10.

Good location directly accessable from all IAH terminals. Great restaurant. Clean and cozy rooms. If your room faces Terminal C expect little noise.GOOD VALUE!

Positives: Very well appointed and clean room.

Negatives: Internet connection should be free these days.