Hilton Galveston Island Resort

Reviewer: Not provided on Mon 25 Jul 2011 rated 1 out of 10.

This hotel is not worth the money you pay for it. We considered staying 2 more nights, but at over $200 a night, we opted to go to a cleaner, prettier hotel that was more comfortable. We were very disappointed when we realized we basically only paid for the Hilton name.

Positives: The staff was pretty nice.

Negatives: Cramped small halls. Filthy elevators. Tiny room. No bath soaps shampoos and few towels. Room smelled.

Reviewer: Not provided on Tue 21 Jun 2011 rated 10 out of 10.

I love it and i will do it again if i well get soecial coupon or special price.

Positives: The rooms and the staff , and the cleanleness of the hotel.

Negatives: No smoking in the patios.

Reviewer: Not provided on Sat 23 Apr 2011 rated 4 out of 10.

We would like to give this hotel a great rating, it was lovely, clean, near restaurants, and best of all across the street from the beach, but the air conditioning system made so much noise (despite the white noise fan that I never leave home without) that it kept waking us up all night!

Positives: It was right across the street from the beach, was clean, and close to restaurants.

Negatives: The loud air conditioning system.

Reviewer: Not provided on Tue 19 Apr 2011 rated 1 out of 10.

Sent to another hotel of much less quality, although comped, it was not the romantic trip I had planned.

Positives: Was not able to stay there.

Negatives: Confirmed reservation didn't mean anything.

Reviewer: Not provided on Tue 01 Feb 2011 rated 10 out of 10.

Clean, convenient and easy access to the beach.

Positives: Easy access to the beach.

Negatives: Everything was fine.

Reviewer: Not provided on Sun 02 Jan 2011 rated 7 out of 10.

I<BR/>would go back, but wouldn't pay for breakfast.

Positives: Location great and lots of information provided for the guests.

Negatives: Breakfast was terrible.

Reviewer: Not provided on Wed 22 Dec 2010 rated 8 out of 10.

The hotel was a good choice to make.

Positives: The views of the Gulf are excellent.

Negatives: The bed in my room was too soft. I think that it may have outlived its usefulness.

Reviewer: Not provided on Wed 06 Jan 2010 rated 8 out of 10.

GREAT location, friendly staff. They didn't try and gouge you to valet park. Extremely accommodating.

Positives: Best room service food, since I stayed at Four Season's in Philadelphia.

Negatives: Room was a little below 4-star level. Not by much, but noticeable.

Reviewer: Not provided on Fri 21 Aug 2009 rated 8 out of 10.

This is a great hotel for anyone. Rooms were very clean could use a little updating, but clean.

Positives: Balcony with beach view, comfy beds, clean, next door to rainforest cafe.

Negatives: No working vending machines, no 2nd entrance or exit.

Reviewer: Not provided on Sat 13 Jun 2009 rated 10 out of 10.

Great hotel for either a short or extended stay. The staff was very courteous and helpful. The rooms and grounds were very well kept. I would recommend this hotel to family and friends when visiting Galveston.

Positives: Beautiful room with balcony overlooking pool with ocean view.

Negatives: Elevators were warm and

Reviewer: Not provided on Wed 28 Jan 2009 rated 4 out of 10.

Very nice facilities. Very nice room. However, I was awakened all night by the next door neighbors with a squeaky bed, and by people walking up and down the halls just talking. Sound proofing needs to be improved very much. Not a very restful experience because of that.

Positives: Room was very nice.

Negatives: Rooms were not sound proofed well enough. I was constantly awakened by people walking down the hall and talking.

Reviewer: Not provided on Fri 29 Aug 2008 rated 10 out of 10.

Wonderful, great location.

Positives: I liked the staff and their willingness to accommodate us with a disabled child.

Negatives: Nothing.

Reviewer: Not provided on Thu 28 Aug 2008 rated 7 out of 10.

I liked my stay here at the Hilton in Galveston, especially being across from the ocean and the pool area was very nice. What I did not like was having to be checked out by 11 am and not able to check in till 4 pm - that is less then 20 hours you have to spend in your room! But most of all what was not acceptable was the tile area in the bathroom and dressing area was sticky, which tells me that they have not mopped/cleaned the floor recently - this was a big turn off for me being the clean nut that I am.

Positives: The location which is across from the ocean and the pool area.

Negatives: Dirty bathroom floor, too early of check out and too late of check in!

Reviewer: Not provided on Thu 21 Aug 2008 rated 10 out of 10.

Was a nice surprise that the hotel was clean and convenient.

Positives: Close to beach. Friendly staff and upscale rooms.

Negatives: Small bar and lounge area.

Reviewer: Not provided on Thu 14 Aug 2008 rated 10 out of 10.

Perfect location for Galveston beach. Quiet and in a good location, next door to Landry's Seafood.

Positives: The bedding was so comfortable and the bath accessories were high quality - shampoo, conditioner, etc. E. Crabtree brand.

Negatives: Breakfast was not that good.

Reviewer: Not provided on Thu 31 Jul 2008 rated 9 out of 10.

Overall, it was a great hotel. My kids loved the pool and our room was comfortable and clean. My family was able to walk to IHOP for breakfast or across the street to the beach. All of the hotel employees were courteous and friendly. Would definitely recommend this hotel to friends and family.

Positives: The room was clean and we were able to check in an hour early. The beds were comfortable and we were able to walk to the beach and restaurants.

Negatives: They do not offer free wireless internet. You have to pay $9.95. I think there are less expensive hotels that have free wireless!

Reviewer: Not provided on Thu 03 Jul 2008 rated 10 out of 10.

Very nice place for a family vacation. Hotel staff always said hello when you pass them in the hall.

Positives: Hotel staff very friendly.

Negatives: No balcony in my room.

Reviewer: Not provided on Thu 03 Jul 2008 rated 10 out of 10.

The staff, room, location all was the very best. The best time ever at this beach.

Positives: The staff was great, best stay ever at this beach.

Negatives: Can't think of a thing.

Reviewer: Not provided on Wed 02 Jul 2008 rated 10 out of 10.

We stayed in an ocean view room that was very fresh and clean. The hotel has been remodeled and is quite attractive. Free internet is provided downstairs. The pool and whirlpool is beautiful with a swim up bar. I saw many families enjoying the pool all day and night. The staff has been very friendly and accommodating. Our air conditioner was cooling, but making a lot of noise. The staff came immediately in to fix it. This hotel is conveniently located across from the beach and within walking distance of some nice restaurants. I would highly recommend this hotel.

Positives: Remodeled rooms are beautiful.

Negatives: Noisy air conditioner kept me awake, hope it is fixed now.

Reviewer: Not provided on Sun 01 Jun 2008 rated 10 out of 10.

The breakfast buffet was worth the price, the rooms were great, the service was great, and the pool was great. Oh, don't be impatient for your drinks at the swim up bar- they are not staffed well out there! BYOB is the way to go! So go for the sun, the pool and the pool side music, you will wait too long for your drinks; other than that. Best time you can find in Galveston. You are right across from an excellent spot on the beach too! Restaurants within walking distance (great restaurants)!

Positives: Friendly staff from the moment I pulled up to the valet parking!

Negatives: Very busy hotel must be patient when you call the front desk for anything, It will eventually come!

Reviewer: Not provided on Wed 16 Apr 2008 rated 9 out of 10.

This hotel is older and is in the process of remodeling. Rooms were adequate and clean. The service was excellent.

Positives: The staff was very friendly & helpful.

Negatives: Unless you went down to the lobby, there was an extra fee for internet service.

Reviewer: Not provided on Tue 25 Mar 2008 rated 7 out of 10.

The hotel was nice. We were not fortunate enough to stay on a floor that was remodeled. It was somewhat dated and needed to be remodeled. The hotel location on the seawall was excellent. My kids and I had a nice stay.

Positives: Nice pool.

Negatives: The hotel service across the board was not good.

Reviewer: Not provided on Wed 05 Mar 2008 rated 5 out of 10.

The hotel looks nice and has a great view of the gulf. The night we checked in we found what looked like poop on our bed, our A/C unit also went out in the evening but was quickly fixed. The restaurant was horrible, the staff was unruly and uneducated on the menu and the food was not tasty at all. The downstairs reeked of cigarette smoke which did not appeal to us non-smokers. I would stay again but not dare venture to the restaurant area.

Positives: Ocean View.

Negatives: Restaurant was horrible-bad service, bad food, downstairs reeks of smoke.

Reviewer: Not provided on Thu 28 Feb 2008 rated 7 out of 10.

Very nice, but not as clean as it could be. Short and curly on the bathroom floor and the AC did not operate properly.

Positives: The porter, Craig, was outstanding in his helpfulness and friendliness.

Negatives: The AC did not maintain a steady temperature; front desk girl was not very friendly.

Reviewer: Not provided on Tue 26 Feb 2008 rated 8 out of 10.

We enjoyed our stay and will see about future visits with you. It is in good repair and met all our needs.

Positives: The secure feelings about the place, I came and went at early hours and felt it was a safe atmosphere.

Negatives: I had a little plumbing problem with the shower, but it finally worked out.

Reviewer: Not provided on Mon 18 Feb 2008 rated 10 out of 10.

Fantastic hotel and one I will use on next visit.

Positives: I liked the new style of the hotel and the rooms were very cozy yet modern. Bed was superior to most and bathroom superior to most.

Negatives: Did have some renovation going on and a little troublesome.

Reviewer: Not provided on Sat 16 Feb 2008 rated 8 out of 10.

The location was on the seawall in Galveston. You would want to be on the higher floors. If you don't want to rise early, be sure to close the curtains. But the morning view is great. The was spacious for two, but I don't know if a family of four or five would be comfortable for several days. I would however recommend this Hotel.

Positives: The view of the Gulf (as they called it, the Ocean) was excellent.

Negatives: The walk from the lobby to the elevator was very long.