Moody Gardens Hotel Spa and Convention Center

Reviewer: Not provided on Sat 10 Sep 2011 rated 9 out of 10.

Moody Gardens is a guaranteed good time for your family vacation, no matter the weather or age of your children. We love Palm Beach to play in the water or sand when it's sunny. We love the Aquarium Pyramid, Rain forest Pyramid and Discovery Pyramid and Imax when it's either too hot or too rainy. The little extras for children like the face painting, smore's and other kids activities are nice. The little bag of kid gear and activity books are loved by my children every year.

Positives: Fun- indoors and out- no matter what the weather.

Negatives: Inconsistent maid service, no microwave in room, food and activities quite pricey.

Reviewer: Not provided on Thu 18 Mar 2010 rated 1 out of 10.

We drove 4 1/2 hours for this disappointment! 3/4 of the attractions were closed and we were charged full price for a 2 day ticket. My husband and I are thankful that we did not bring our two year old son along; he would have been bored! The only things open two weeks ago were the aquarium and the theater. We wasted 45 minutes on the satanic Haunted Castle 3D movie that showed cartoon characters being electrocuted and tortured in acid as the Devil tried to buy a young boy soul. I was shocked to see parents allow their children to watch this! At the hotel, our non-smoking room was so full of a smoke smell that my husband had to leave at 1am to get nose spray because my throat and nose had closed. Additionally, the TV in our room and the remote were different brands and would not work together. It took 1 and a half hours to get the remote replaced. Our towels were dirty, nasty, and dirty with brown smears, not stains, fresh smears on two of them. The valet took 30 minutes to take our car. We literally had to wait in our car for 30 minutes because there was no one there to take our keys! We could have parked ourselves, walked around the entire attraction area, parked ten other cars and got back to our room and saved our 20 bucks! After leaving our names, cell phone numbers and email address with the desk manager and leaving a direct voice mail with the general manager, we were never contacted back. This was by far one of the absolute worst hotel stays we have ever had and we have stayed in much cheaper five star hotels 30 times and have never experienced anything like this! I would not recommend anyone to stay here.

Positives: The man at the front desk.

Negatives: The rest of the staff, rooms, attractions, price, terrible customer service, mismanaged.

Reviewer: Not provided on Tue 26 Jan 2010 rated 10 out of 10.

Great overall hotel. Plenty of stuff for the kids and family. Also great for cruising, as they keep your car for free the whole 7 days you are gone. Drop you off at the pier and pick you and all your luggage up. My only complaint is they stiffed me on the panoramic view. But all in all a great place to stay.

Positives: Location, restaurant, attractions.

Negatives: Did not give me the panoramic view

Reviewer: Not provided on Wed 12 Aug 2009 rated 9 out of 10.

We really enjoyed the pool and the Friday night entertainment outdoors. Band was excellent and made it a fun evening for our 9 yr old grandson. It was nice they did not forget the kids in the audience, while the adults relaxed with a drink. Grilled food was available for all

Positives: Have stayed here before and enjoyed it. Took our 9 yr old grandson and he really liked the childrens activities.

Negatives: Front desk was not real efficient.

Reviewer: Not provided on Thu 21 May 2009 rated 9 out of 10.

The hotel was nice, other than cleanliness I really wouldn't change anything.

Positives: Staff was friendly, liked the attractions.

Negatives: Hotel could have been a bit cleaner.

Reviewer: Not provided on Wed 25 Mar 2009 rated 10 out of 10.

Overall I had a great time at this hotel and look forward to going back again.

Positives: From the moment I got there, I was treated like Royality and so was my child. The valet attendent didn't need to be called upon, he was waiting on me.,

Negatives: The color and design of the comforters could use some updating.

Reviewer: Not provided on Thu 04 Sep 2008 rated 8 out of 10.

A great value for the price.

Positives: Attentive & friendly.

Negatives: 4 PM check-in time.

Reviewer: Not provided on Tue 12 Aug 2008 rated 9 out of 10.

The hotel is nice and clean. The rooms are comfortable but could use an update. The grounds and activities available for families are wonderful. The hotel's facility is great for young kids!

Positives: The resort pools and other activities for kids.

Negatives: Rooms could be updated.

Reviewer: Not provided on Wed 23 Jul 2008 rated 8 out of 10.

The workers were very friendly.

Positives: The family activities, the shuttle and the amenities.

Negatives: The dinner selection on the menu was not that good.

Reviewer: Not provided on Tue 15 Jul 2008 rated 9 out of 10.

The staff was very friendly and the room was great. My children loved the large swimming pool. We will definitely stay here. May be longer next time!

Positives: The pool was awesome!

Negatives: Wish there would have been a balcony.

Reviewer: Not provided on Wed 21 May 2008 rated 2 out of 10.

If you are expecting a four star hotel, please don't consider Moody Gardens. It is perhaps three stars at most. The property needs to be updated, painted, remodeled and cleaned. It has not been improved since it opened 10 years ago and the wear is apparent. The waterpark next door was loud and annoying and obscured the view from our hotel room, which cost more than it should have. Moody Gardens is not a good value.

Positives: The food at Sheen's restaurant was expensive, but good.

Negatives: The facility showed signs of deferred maintenance since the last time I visited.

Reviewer: Not provided on Mon 24 Mar 2008 rated 8 out of 10.

Hotel food was way over priced and so bad the second day we left to eat in town. Hotel itself is great for kids, heated swimming pool and activities for them. Staff is under trained for a four star hotel.

Positives: Hotel is in tropical settings, great kids activities.

Negatives: Food at their only restaurant. It's like eating cafeteria food for a five star restaurant prices.

Reviewer: Not provided on Mon 10 Sep 2007 rated 10 out of 10.

We had good time in this resort.

Positives: Room service is the best.

Negatives: Breakfast buffet.

Reviewer: Not provided on Fri 01 Jun 2007 rated 10 out of 10.

We checked in on Friday evening with no problems. The staff was very nice. We had a beautiful room with a great view of Moody Gardens. We had breakfast twice at the Terrace restaurant. The breakfast buffet had a very good selection and stayed open later than posted closing time. Again, the wait staff was very friendly even though the hosts always seemed to be having a hard time seating us. We had a great time and the heated pool was fun too. The only thing that bothered me, and this was very minor, was on checkout day. The hotel has about 10 luggage carts however half of these can only be used by hops. So on checkout day there were no carts to be found. I rode down with a guest who had a cart and waited with his family while he went to get his car. After he loaded his luggage, I asked him for his cart and he said that I could have it. As I started to leave another guest ripped it from my hands! He claimed the concierge said that he could have the next one. My problem was mostly with this guest but maybe things should be more organized especially during checkout time.

Positives: Staff was friendly, room had a great view!

Negatives: Apparently there are different luggage carts for guests and hops.

Reviewer: Not provided on Wed 14 Feb 2007 rated 10 out of 10.

We would definitely come back. We would prefer to stay more than one night.

Positives: The rooms were nice¿

Negatives: We had a hard time finding the hotel¿

Reviewer: Not provided on Sun 07 Jan 2007 rated 3 out of 10.

We arrived at 12am and that morning the TV in our room burned and the tub was clogged. A friend who was staying in another room was given the wrong room number and woke up a man staying in that room. The next day, the front desk staff tried to charge her for a tour she did not order. I have no plans to stay at moody gardens again.

Positives: The bed was very comfortable.

Negatives: The night desk staff member was unfriendly.

Reviewer: Not provided on Sun 07 Jan 2007 rated 5 out of 10.

The hotel itself was very nice but the rooms were not what we expected. The hotel staff as a whole was not friendly and the service in the restaurants was simply terrible.

Positives: Children activities.

Negatives: Friendliness hard to find and the food was terrible.

Reviewer: Not provided on Sat 06 Jan 2007 rated 9 out of 10.

We had a very nice time at moody gardens hotel. We swam in the indoor pool, played with the large outdoor chess set, went to the aquarium at moody gardens next door.

Positives: Lots of activities nearby (i.e. aquarium); computer room.

Negatives: Commode was difficult to flush.

Reviewer: Not provided on Tue 02 Jan 2007 rated 6 out of 10.

Overall a good hotel. I was not impressed with the 'new York' style of the hotel. For being a Texas hotel, I expected friendlier service. The folks weren't mean, just weren't friendly.

Positives: Great location. I was impressed with their front desk. It has a new York feel to it - and I don't mean it as a compliment.

Negatives: Service. Poor indoor pool.

Reviewer: Not provided on Tue 26 Dec 2006 rated 9 out of 10.

It's a nice hotel with great location and clean environment. Great for kids with an indoor pool. The spa closed too early. Didn't eat at the restaurant.

Positives: The room we stayed has a view of the gulf. Great!

Negatives: We asked if we can stay another night with the same rate and the request was declined when the occupancy rate is very low.