Best Western Dallas Hotel & Conference Center

Reviewer: Not provided on Tue 30 Aug 2011 rated 8 out of 10.

This hotel was another brand before it became the Best Western. It is better now because if offers free WiFi and the other property did not.

Positives: Location.

Negatives: Did not sleep well do to noises made by the AC unit.

Reviewer: Not provided on Sun 24 Jul 2011 rated 9 out of 10.

This hotel compares well with others in the same area expect it cost half as much. If you are traveling on a budget, I would recommend giving it a try. We stayed on the first floor which got pretty noisy at times (noise from the pool, mowing outside, lobby). Stay on a higher floor if possible. Breakfast was average but included free. WiFi was slow but also included for free.

Positives: Great hotel for the price! Very clean and nice staff!

Negatives: The room/bathroom were too small.

Reviewer: Not provided on Mon 11 Apr 2011 rated 4 out of 10.

TV not working, the man come up but can not fix them, but he is nice, he explained why hot water is not working and will fix soon, the lady in front deist not nice at all, just told me so much peoples use at one, u have to waited.

Positives: i don't like this hotel at all.

Negatives: Sheet smell very bad, TV not working.

Reviewer: Not provided on Fri 08 Apr 2011 rated 9 out of 10.

After reading some of the other comments I was a little unsure of what to expect, but I was pleasantly surprised with everything the hotel had to offer. It was a very enjoyable stay, and we would definitely stay here again.

Positives: Friendly and helpful staff. Very comfy king sized bed and a sizable room.

Negatives: Hotel bar doesn't open early enough, and they could use a good bartender.

Reviewer: Not provided on Thu 31 Mar 2011 rated 6 out of 10.

I liked the hotel location, but the beds are very hard and the hallways need to be updated. Our front desk experience was above expectations. They gave us clear directions and check in was easy. I would stay there again if the beds were better and the musty smell was gone.

Positives: Great front desk service. Better service than Doubletree.

Negatives: Smells musty in hallways. Bathroom cleanliness was not the best.

Reviewer: Not provided on Fri 04 Mar 2011 rated 10 out of 10.

Excellent price and great facilities. We loved the full and free breakfast. The hotel is modest but cozy. We Will come back.

Positives: Just great and economic.

Negatives: The ace machine on our floor was broken.

Reviewer: Not provided on Mon 05 Jul 2010 rated 9 out of 10.

This is a very nice hotel for business and family. Quiet, pool, free breakfast. I thought this hotel was a little hard to find because the back entrance is towards the main street. It could use a sign on the corner or something telling you where the entrance was at.

Positives: It was very comfortable and cozy.

Negatives: There weren't enough people to check you into your room. The wait was long.

Reviewer: Not provided on Fri 25 Jun 2010 rated 9 out of 10.

The room AC unit cycled on and off quite a bit; other than that, the room suited the needs of a business traveler. Small family would probably be good.

Positives: Room was clean.

Negatives: Breakfast was well stocked and tasty.

Reviewer: Not provided on Thu 25 Jun 2009 rated 5 out of 10.

Needed some upkeep done. Shower head loose at wall. peeling paint and plaster, had a general sense that it needed a good remodel of the rooms. The breakfast was rather cheesy and repetitive if staying for more than one night as we did.

Positives: Location.

Negatives: Poor service.

Reviewer: Not provided on Sat 30 May 2009 rated 10 out of 10.

Clean hotel, attractive rooms. Had a swimming pool, and ample parking. Very good breakfast, and staff were very quick to address my needs when one of my keys failed to open. Was not at the hotel for most of the day, but when I was, I felt welcome as a guest! Shall recommend to the leisure traveler!

Positives: Friendly Staff, conveniently located near the I-635.

Negatives: Nothing.

Reviewer: Not provided on Mon 04 May 2009 rated 7 out of 10.

Very good location in N Dallas. I frequently stay in this area. The lobby of the hotel was nice, but needed an extra computer or 2, they were always busy or broken. The restaurant is horrible don't waste your money or time with the free breakfast. There is no meat, or even biscuits and gravy.<BR/>If you like nothing but fruit, you may like it.

Positives: Location. Room was simple but nice.

Negatives: The breakfast is junk, stay away from it!

Reviewer: Not provided on Sun 22 Mar 2009 rated 8 out of 10.

Way better than expected. It was not normal Best Western.

Positives: Complimentary breakfast.

Negatives: Location is little bit far from downtown.

Reviewer: Not provided on Wed 04 Mar 2009 rated 8 out of 10.

I stay at this hotel at least 12 nights a month and I have been complaining about how hard the towels are to no avail.

Positives: Staff and breakfast.

Negatives: Hard towels.

Reviewer: Not provided on Sun 01 Mar 2009 rated 10 out of 10.

Great place to stay, quiet, with a taste of luxury.

Positives: Huge bed and nice bathroom.

Negatives: Firsr night room was not clean.

Reviewer: Not provided on Wed 21 Jan 2009 rated 8 out of 10.

The wake up call did not call. The toilet leaked on flushing. Otherwise, it's OK.

Positives: Pretty clean and nice updates.

Negatives: Little small on room size.

Reviewer: Not provided on Fri 24 Oct 2008 rated 1 out of 10.

The really good thing about this hotel is was the comfort of the bed. Room service did not get our order from house cleaning, therefore had to call down and order again. When order came food not hot and the coffee looked like light tea. The week we stayed the room was never vaccumed.

Positives: Location to family good.

Negatives: Bad cleaning service, room serv ice bad also, had to call for clean towels twice.

Reviewer: Not provided on Sun 14 Sep 2008 rated 1 out of 10.

It was unclean, smelled awful and the staff was rude. It was very hard to find and when I called to ask for better directions, I had to call several times before I was able to talk to anyone.

Positives: Leaving.

Negatives: The smell, rude staff, unclean.

Reviewer: Not provided on Fri 12 Sep 2008 rated 3 out of 10.

This hotel needs to be remodeled. It looked as if someone had started to repaint but did not finish. The carpets were very dirty. Bird droppings on entryway sidewalk smelled horrible, needs to be cleaned off.

Positives: Convenient.

Negatives: This hotel is in desperate need of remodeling.

Reviewer: Not provided on Tue 09 Sep 2008 rated 1 out of 10.

I feel very sorry for you if you are stuck staying in this "hotel". It is really awful. From the hard beds to the stinky hallways, the broken iron, hairdryer and TV. Messed up my car. Noisy loud hallways. Overall really trashy low rent and miserable.

Positives: Nothing, it was a hot mess.

Negatives: Everything. It was stinky, poorly kept. Wretched desk staff with no service skills.

Reviewer: Not provided on Tue 09 Sep 2008 rated 4 out of 10.

This hotel did not meet my expectations for a Wyndam hotel at all. The carpets were stained, the hallways were too narrow for people with luggage to pass each other, the walls needed painting, the sheets did not fit the bed, the entire place reeked of cigarette smoke. Most Motel 6's I have stayed in are nicer (this is not an exaggeration). Thank goodness we only had the room for one night, when we then moved to the hotel for the conference we were attending, a Westin less than half a mile away and a world away in terms of quality and service.

Positives: We only had to stay there one night.

Negatives: Smelled bad, noisy, small room and bathroom, poor quality bedding, noisy hallway.

Reviewer: Not provided on Fri 05 Sep 2008 rated 1 out of 10.

This is the worst hotel I have ever stayed at! We arrived in Dallas at about 2am, we were tired and just wanted to find our hotel. After we called the hotel to get directions, not only did the lady at the front desk tell us all of the wrong ways to go, but when we called back numerous times after being lost for an hour, she did not answer. When we finally got to the hotel, no wonder nobody was answering, no one was at the front desk! So we waited a few minutes and when she finally came to the desk and was not even friendly. The hotel had a horrible stench and all of the carpet on the first floor was wet. Our rooms weren't any better. Thank God we only had to stay there for one night.

Positives: The only positive was the bath & body works shampoos.

Negatives: Horrible smell, horrible room, horrible service.

Reviewer: Not provided on Tue 02 Sep 2008 rated 1 out of 10.

This hotel is clearly a dump that has been masked to appear like a fancy hotel. The location did not feel secure, and the noise from the highway was non stop.

Positives: They included a nice disposable razor with the shampoo.

Negatives: I have never been treated so poorly by a hotel repeatedly over several days, only to be gauged during a hurricane.

Reviewer: Not provided on Sat 30 Aug 2008 rated 9 out of 10.

Greeted with friendly staff. Gave the feel of an up class hotel of Yesteryear. Comfortable bedding.

Positives: Location, friendly staff, comfortable rooms, and internet at lobby.

Negatives: Stains on carpet.

Reviewer: Not provided on Mon 25 Aug 2008 rated 7 out of 10.

The hotel is in a great location, and is ok overall. It's nothing special. The staff is ok. The hotel has a very touchy/sensitive key-card system. Seems like the keys get messed up by cell phones and credit cards or so I was told by the staff when I complained. Also the side entrance into the tower worked 10% of the time I was there when asking the staff why I was told 'it's because of the rain'. The cleaning staff only would give me 1 clean washcloth each day (started with 2), which seemed weird. The housekeeping also gave me a complimentary ladies razor - I could never figure it out.

Positives: Location.

Negatives: Keys, staff, and housekeeping.