Doubletree Hotel ( Galleria )

Reviewer: Not provided on Tue 05 Apr 2011 rated 9 out of 10.

Highly recommend this hotel - great because the rooms were very spacious and the lobby was great. But the bed was very soft and when I was hungry late at night, there were no snack machines. Good location and very friendly staff.

Positives: Spacious, clean and convenient to most locations in Dallas and

Negatives: The bed was too soft and no candy/snack machines in this hotel.

Reviewer: Not provided on Thu 31 Mar 2011 rated 5 out of 10.

I called the hotel upon getting my bid accepted. The customer service rep said that the pool was in good condition and operating. Said they have breakfast buffet. Failed to tell me buffet was $15. Said they have Internet access in room. Failed to tell me it costs $10 a night. Pool was full of leaves and slimy. Kids could not swim. I had a conference to attend in the area. My wife and kids were supposed to be able to swim while I attended meeting. After notifying front desk of conditions, they closed the pool, leaving my family with not much to do while I attended my 2 day conference. Sent complaint email to hotel directors. Have not gotten a reply. I personally had a successful trip, but my family was miserable. All they wanted to do was relax and swim.

Positives: Nice neighborhood. Attractive rooms.

Negatives: Pool was nasty. Costs extra money for everything.

Reviewer: Not provided on Thu 03 Feb 2011 rated 2 out of 10.

I was not very happy with this hotel and do not planning on staying here again due to what was put on question 18.

Positives: It was clean.

Negatives: They didn't give my my requested wake up call, air conditions was loud and gave my room to someone else.

Reviewer: Not provided on Sat 25 Dec 2010 rated 9 out of 10.

Very nice hotel. Staff very welcoming to my toddler. Felt very comfortable and loved the warm cookies!

Positives: Comfy beds, free cookies, great in room coffee.

Negatives: Breakfast buffet was $15 a person!

Reviewer: Not provided on Mon 01 Feb 2010 rated 10 out of 10.

Very good hotel in prime location.

Positives: Location.

Negatives: No free breakfast.

Reviewer: Not provided on Fri 17 Jul 2009 rated 10 out of 10.

I really enjoyed this hotel. I think the great thing about the hotel is that they have express checkout and you can be billed for any extra services.

Positives: The bed was really comfortable & they had great cookie.

Negatives: The tub was very small.

Reviewer: Not provided on Wed 22 Apr 2009 rated 9 out of 10.

Very clean with friendly staff.

Positives: Friendly staff and

Negatives: Nothing.

Reviewer: Not provided on Fri 20 Feb 2009 rated 9 out of 10.

Great hotel, amazing staff, both times we've stayed there, A clerk went out of her way to deliver the best customer service I've ever seen in a hotel. Makes me think my family is special but she must do it for everyone because it happened both times.

Positives: The front desk clerk was the most customer oriented front desk person I've ever seen.

Negatives: No indoor pool.

Reviewer: Not provided on Wed 17 Dec 2008 rated 9 out of 10.

This is a very nice hotel and fairly easy to get to, certainly easier than hotels on I75 or the Toll Road. The staff is very nice but quite defensive about the Internet charge. I look forward to my next stay.

Positives: The cookies at check in are amazing.

Negatives: Charging for internet service is insulting.

Reviewer: Not provided on Sat 08 Nov 2008 rated 8 out of 10.

Too pricey. If you want to stay for a vacation; stay somewhere else. There are no amenities for a family vacation. Great for business travel I assume. No Jacuzzi, no fridge in room, no microwave in room.
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Positives: Comfortable beds.

Negatives: No fridge or microwave in room. No Jacuzzi at hotel. Definitely not worth the money.

Reviewer: Not provided on Wed 29 Oct 2008 rated 7 out of 10.

Overall this hotel is nice good location. I would not reccomend it for a romantic getaway it just not private enough, you could here people talking in there rooms as you walked down the hall. The staff was very nice.

Positives: Close to stores and restaurants.

Negatives: You could here the people in the room next to you and the bathroom could have been a little nicer.

Reviewer: Not provided on Thu 09 Oct 2008 rated 5 out of 10.

My husband &amp; I enjoyed the hotel, convenient to other places and comfortable. However, the persons next door were very loud.
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Positives: Friendly staff, clean &amp; comfortable room, pleasant surroundings.

Negatives: Next door occupants, loud, cursing individuals, slamming of doors.

Reviewer: Not provided on Wed 17 Sep 2008 rated 10 out of 10.

The hotel is beautiful and the staff go out of their way to please. The rooms are a little small but filled with quality furniture/bedding. My husand and I had a fabulous long weekend at this hotel.

Positives: The hotel staff was great and the hotel is beautiful.

Negatives: The bathroom was a little dated and water pressure wasn't good.

Reviewer: Not provided on Thu 31 Jul 2008 rated 9 out of 10.

We would stay at this hotel again. The room was clean and luxurious. The staff was very friendly. The location was very convenient to restaurants and to the highways for shopping.

Positives: The cookie that was given at check-in was a pleasant surprise.

Negatives: The AC was not working properly. It was warmer than I liked.

Reviewer: Not provided on Tue 08 Jul 2008 rated 10 out of 10.

I was very pleased with this hotel. Everyone we encountered at the hotel was polite and eager to assist you. I was very comfortable and felt safe while staying here. It was just me and my son and I did not have any worries.

Positives: Clean! Everything was clean and well cared for! Staff was great!

Negatives: Needs more coffee in the rooms.

Reviewer: Not provided on Mon 31 Mar 2008 rated 9 out of 10.

The linens were of a very good quality, and the warm cookies we received upon arrival were delicious.

Positives: It was a pleasant experience in everyway.

Negatives: Our room was located at the very end of a long hallway and there were plenty of vacant rooms closer to the elevator.

Reviewer: Not provided on Wed 26 Mar 2008 rated 8 out of 10.

Great staff, clean rooms, nice dining.

Positives: Very clean.

Negatives: Location was behind a Wal-Mart.

Reviewer: Not provided on Wed 26 Mar 2008 rated 10 out of 10.

This hotel is in a great location for the North Dallas/Addison area. It is very well kept and the rooms are just perfect.

Positives: Location, quiet room, excellent beds.

Negatives: Nothing.

Reviewer: Not provided on Thu 20 Mar 2008 rated 10 out of 10.

The location is excellent, the staff friendly and very helpful. The lobby area is beautiful! My room was very nice, though the bathroom door was a little off-set, so I had to pick it up a little bit to close it fully. I would definitely stay at this hotel again!

Positives: The hotel staff was very proficient and friendly.

Negatives: The bathroom door was off-center. I had to pick it up a bit to shut the door.

Reviewer: Not provided on Tue 11 Mar 2008 rated 9 out of 10.

I would recommend this hotel to friends and family to stay at. The food smelled great even though I wasn't eating there. The service was pretty great.

Positives: It was very quiet and comfortable. The staff was nice and helpful.

Negatives: The radio was broken in my room and the had to come and fix the heat, it was blowing out cold air.

Reviewer: Not provided on Sun 02 Mar 2008 rated 9 out of 10.

This was a beautiful hotel & the staff were very pleasant & helpful. The rooms were very clean & comfortable. Love the warm chocolate chip cookies. Would love to stay here again sometime.

Positives: The lobby/restaurant areas were beautiful.

Negatives: Few TV channels compared to what most of us have become used to.

Reviewer: Not provided on Thu 28 Feb 2008 rated 8 out of 10.

The room was very nicely decorated and we heard very little sound. The room was spacious, clean and mostly comfortable. The room temperature was a little on the warm side all night. We have been spoiled in the past with in-room refrigerators and offered complimentary breakfasts and or free cocktails in the evening. In all fairness a fresh hot chocolate chip cookie was offered here.

Positives: Loved the room and the price.

Negatives: No refrigerator in room, no complimentary breakfast like so many others offer. Ours was a whopping $12 each.