Sheraton

Reviewer: Not provided on Wed 03 Aug 2011 rated 6 out of 10.

The hotel was very nice and beautiful. The rooms were nice as well. But the service from the front desk was not helpful nor friendly and wasn't helpful.

Positives: Clean pretty comfortable.

Negatives: Safety, customer service, was lied to about the room.

Reviewer: Not provided on Mon 01 Aug 2011 rated 6 out of 10.

I enjoyed the staff of friendly helpful people. The location is great and the shuttle is a nice way to do some shopping without driving in the area. It's also close enough to walk to great stores.

Positives: The common areas were spread out to accommodate any interest.

Negatives: No trash cans for lobby or front. Rooms and bathrooms too small.

Reviewer: Not provided on Sat 30 Jul 2011 rated 6 out of 10.

The location of this hotel is good. Right on LBJ Freeway, very close to Galleria. They have shuttle that will take you to Galleria area and the restaurants. Hotel staff are not very friendly. There was no ironing board in the room, and I requested for one. They said they will bring one up, and never did for over half an hour. I was running late for my meeting, and I had to leave. They did not put one for the next day either. I just gave up. The next morning room service wanted to service the room while I was getting ready at 7:30 am. I had to tell them that I will be leaving in a few minutes, and told them to come back. They also charge for Internet in the room. They will not disclose this. They charge $12+Tax per day. All in all, good location, but not good service.

Positives: Good location.

Negatives: You have to pay for Internet in the room. They do not disclose this up front.

Reviewer: Not provided on Mon 18 Jul 2011 rated 4 out of 10.

When I arrived, there was no one at the front desk--for over 5 minutes I stood there. The music from the lobby bar was blaring & there were tons of people being loud & drunk in the lobby (non-guests). The lobby was filthy. The elevator was filthy. Got up to the room. No internet connection. Called & they had technical support call me. Tech support said the internet had been out for over a week. Switched rooms...the internet was 'spotty' at best the entire time--and I had reports to work on...no business traveler wants to 'get dressed' to go to the lobby to use the internet--especially with the poor condition the lobby was in.

Positives: One operator at guest services responded in a professional manner to me.

Negatives: Could never reach guest services or room service-had to go thru switchboard to reach them. Ridiculous.

Reviewer: Not provided on Thu 16 Jun 2011 rated 7 out of 10.

For the price it wasn't so bad but outdoor swimming pool was closed most of the time for maintenance and it happens a lot there.

Positives: Front desk stuff was very helpful and friendly, rooms are nice and clean but no fridge.

Negatives: No fridge, not enough towels, just 2 creams for coffee for 2 people, swimming pool was closed most of the time for maintenance.

Reviewer: Not provided on Sun 29 May 2011 rated 8 out of 10.

Hotel was fine. Did not like that I had to pay nearly $3:00 for a coffee in the morning. Also, thought the idea of having to use room card to get elevator to work was silly. By the time you figure out how the system works, you are checking out. Made a number of trips to the top floors while try to interpret the procedure.

Positives: Price was good. I did not think it was a 3.5 star hotel. It is a 3 star.

Negatives: Use of room card on elevator difficult.

Reviewer: Not provided on Tue 10 May 2011 rated 10 out of 10.

In the heart of the galleria mall and the business district of Dallas.

Positives: Luxurious. Very professional. And close to everything.

Negatives: I can't believe they were out of pillows. I was surprised by that.

Reviewer: Not provided on Tue 19 Apr 2011 rated 5 out of 10.

Hotel was old, most of the staff was friendly. The dining was not so good and the wait staff were rude.

Positives: Friendly staff.

Negatives: Rooms need updating and

Reviewer: Not provided on Wed 02 Feb 2011 rated 9 out of 10.

We always stay at this Sheraton when we come to Dallas. We are always satisfied with our accommodations. It is conveniently located to all of our destinations. It is clean and comfortable and the staff is very friendly and helpful. I'm sure that we will stay there again and again and recommend this to anyone who wants a great place to stay at a more than fair price.

Positives: This was our 4th stay at this location. It's convenient and meets our needs. The beds are comfortable.

Negatives: The shower and tub needs updating. The robe/towel hook was missing from bathroom door.

Reviewer: Not provided on Sat 01 Jan 2011 rated 1 out of 10.

Poor

Positives: Not very disappointed.

Negatives: No water, no ice, no coke machines.