Hilton Arlington

Reviewer: Not provided on Wed 03 Aug 2011 rated 3 out of 10.

I will never stay here ever again in my life. I had a problem with billing and they were rude, arrogant, and outright truculent. The general manager was outright rude in his handling of a simple accounting problem. Then he made things worse by passing me along to front desk manager. He only insulted me and said I did not know how the banking system worked. So in the end, they placed $110 in holds on two different credit cards. I would avoid this place like a case of the plague.

Positives: Banquet staff was nice.

Negatives: General manager is arrogant.

Reviewer: Not provided on Tue 12 Jul 2011 rated 5 out of 10.

Unimpressed with hotel and staff.

Positives: Swimming pool.

Negatives: Very loud, know extra pillows or blankets.

Reviewer: Not provided on Sun 05 Jun 2011 rated 10 out of 10.

This is a great hotel. The location is great, lots around the hotel to do & see. The rooms are spacious & comfortable. We will stay here again!

Positives: The staff was very nice, rooms were exactly what we need as a family & great location.

Negatives: The pool was listed as heated and it was very cold.

Reviewer: Not provided on Wed 15 Sep 2010 rated 3 out of 10.

The room was not ready to check into when we arrived at 3 pm. We could take a smoking room, but that was not acceptable for us. We waited with a lot of other people for the non-smoking rooms to get cleaned. I was told that they would call me when a room was ready for us, in about an hour. In an hour I went to check and there was a line of people checking in, some had just arrived. We got our room and it reeked of smoke. I called housekeeping (front desk was not answering the phone) and was told someone would be right up with some air freshener. After nearly an hour a non-English speaking person came with air freshener. We closed the room and went to the ball game. When we got back the room, it still reeked of smoke! We were exhausted and did not want to mess with the front desk. We will not stay in Hilton again!

Positives: Location.

Negatives: The non-smoking room reeked of smoke.

Reviewer: Not provided on Tue 17 Aug 2010 rated 5 out of 10.

The hotel did not accomodate my hotel requests. My son has chronic asthma and they were not able to put us in another room.

Positives: it is in a good location in arlington.

Negatives: The hotel was not flexible about the smoking room that we received.

Reviewer: Not provided on Mon 16 Aug 2010 rated 10 out of 10.

Hotel was great. It was very easy to find and conveniently located and staff was helpful and friendly.

Positives: The hotel was very clean and the staff was friendly.

Negatives: The pool could have been a little cleaner.

Reviewer: Not provided on Thu 24 Jun 2010 rated 9 out of 10.

Very nice, met all my needs.

Positives: Very courteous staff.

Negatives: Small bathrooms.

Reviewer: Not provided on Tue 22 Jun 2010 rated 8 out of 10.

Friendly staff but hotel is not a 3.5 star hotel! It might have been in 1990.

Positives: The pool.

Negatives: Outdated.

Reviewer: Not provided on Fri 28 May 2010 rated 8 out of 10.

Great hotel rooms. The hotel is about a mile walk from the Ballpark, and the entire way is fairly well lit, though some of it you will walk on the median of the road.

Positives: Beautiful large rooms.

Negatives: Not a good view from our side of the hotel (parking lot, highway).

Reviewer: Not provided on Mon 29 Mar 2010 rated 10 out of 10.

This hotel was great. The lobby and room were very clean. The front desk staff was very accommodating. She asked if I wanted on a lower floor because of kids. I will definitely stay here again.

Positives: They gave me a double with no questions asked!

Negatives: The swimming pool room was very cold.

Reviewer: Not provided on Sat 20 Mar 2010 rated 7 out of 10.

Staff was inattentive and not very friendly. Room was OK, but nothing special. There were lots of kids staying in the hotel, and the ones in the next room were very loud late into the night.

Positives: It was adequate.

Negatives: Other guests were loud, could hear everything.

Reviewer: Not provided on Thu 11 Mar 2010 rated 9 out of 10.

Great location and would recommend it to friends & family.

Positives: Very accomodating.

Negatives: TV was not a flat screen for this oh hotel.

Reviewer: Not provided on Thu 18 Feb 2010 rated 7 out of 10.

This was a decent stay. The staff was nice and the rooms were clean. I'd recommend lining up some good restaurants to eat because the food wasn't good.

Positives: The cleaning service did a wonderful job.

Negatives: The food was overpriced, especially for what you received. The pies tasted like they came from a store bought box.

Reviewer: Not provided on Wed 06 Jan 2010 rated 7 out of 10.

The room was very nice and adequately appointed. Unfortunately the room was quite noisy. In addition, it would have been nice to have complimentary internet as is available at much cheaper hotels.

Positives: The bed was very comfortable!

Negatives: The room was very noisy and you had to pay for internet usage.

Reviewer: Not provided on Mon 30 Nov 2009 rated 9 out of 10.

Good local restaurants within walking distance. Shuttle was available to local sporting events.

Positives: Good location for local amusement, baseball, football, and 6 Flags. Security did excellent job of quieting noisy clients in adjoining room late at night.

Negatives: Overall, not as quiet as one would prefer. Doors to room entry are on metal frame and noisy when closed.

Reviewer: Not provided on Wed 28 Oct 2009 rated 7 out of 10.

Nice to look at, and in great location. Inefficient in getting things done. Hot tub was not kept hot, did not receive a refrigerator until last night of stay. Did not advertise the charge for the airport shuttle. Air conditioning did not work well.

Positives: The location.

Negatives: The shuttle charge.

Reviewer: Not provided on Thu 03 Sep 2009 rated 3 out of 10.

This hotel is close to attractions but<BR/>I was not happy with my room. It looked nice and romantic on line but<BR/>I was disappointed when<BR/>I saw the room. The floor was stained and and the room was not comfortable. The air conditioner was loud and did not seem to work well.

Positives: The location was close to our destination.

Negatives: No attention to detail.

Reviewer: Not provided on Wed 05 Aug 2009 rated 9 out of 10.

Upscale hotel with many amenities.

Positives: Excellent, great experience.

Negatives: Room did not have a bathtub, wheelchair bathroom.

Reviewer: Not provided on Fri 03 Jul 2009 rated 8 out of 10.

Right near six flags.

Positives: The man that checked us in was very helpful.

Negatives: the pool had a surface on the bottom that cut our feet. All three of us ended up with cut toes. This has never happened before.

Reviewer: Not provided on Fri 19 Jun 2009 rated 8 out of 10.

We were pleased with this Hilton, great family hotel, loved the very comfortable bed and linens. Staff was friendly and efficient. Great location to the Texas Ranger ballpark and 6 Flags. Would recommend.

Positives: Elevators fast, bed and linens were wonderful.

Negatives: Would have liked a complimentary breakfast.

Reviewer: Not provided on Mon 15 Jun 2009 rated 10 out of 10.

The reservations was very helpful. We received 2 double beds and a non smoking room. She put us on the side facing Six Flags so the kids could watch the rides. The room and restroom was spotless. The trolley was running late so the hotel van driver took us over to the ballpark. Our family enjoyed the hotel very much.

Positives: I liked that it was easy to get to. I liked that the trolley goes to the ballpark.

Negatives: Would like a small fridge in the room.