Embassy Suites

Reviewer: Not provided on Thu 22 Sep 2011 rated 8 out of 10.

Nice, and especially at this price.

Positives: Lobby area was nice.

Negatives: Swimming pool and hot tub overrun with (very noisy) non-paying guests.

Reviewer: Not provided on Thu 07 Jul 2011 rated 4 out of 10.

Frequently stay at Embassy Suites properties, but this location is not up to par for this franchise. Minor issues would include broken electrical sockets door handles coming out of door, etc. I loved the breakfast! The manager in the kitchen made my stay enjoyable. He was so friendly, and nice and l left the table full and ready to start the day. The rooms and carpets didn't look clean. The furniture was outdated and the bathroom didn't look clean. I wore my shoes in the room as the carpet has multiple stains and did not appear very clean. However, my main issue is that the property is under construction. The roof an potentially the plumbing is being repaired. We were booked on the 9th (top) floor and had the distinct pleasure of being awakened at 6:30 am to the noise of workmen on the roof dragging and dropping items on our ceiling. Also, their Port John was located directly over our room which just added to the early morning noise. Throughout the day the workmen could be heard banging on the ceiling and pipes. Asked the GM why Hilton would knowingly subject their guests to this level of disturbance by placing them on the 9th floor where the construction is taking place, received a lot of excuses, but no explanations. Would recommend staying at another ES hotel in the Nashville area until construction is completed at this facility.

Positives: Breakfast was great and the cook was very friendly.

Negatives: Roof construction noise on-going, electrical sockets, carpets, worn and dirty.

Reviewer: Not provided on Thu 24 Sep 2009 rated 4 out of 10.

I unfortunately am staying here next week if I know now how bad it is I would not stay there but it is non refundable. I was disappointed they just said sorry.

Positives: The staff was very helpful. They printed out directions to a restaurant.

Negatives: Wet floor in bedroom. Door falling off hinges. Non smoking floor let people smoke out on balcony filled hall will smell. Did tell staff.

Reviewer: Not provided on Thu 06 Aug 2009 rated 9 out of 10.

The breakfast buffet was great; however, we had to search for a high chair every morning and some mornings our son had to eat on our lap. The courtyard area is very nice and there are free drinks for 2 hours every night. A guy played guitar 2 of the nights we were there and he was awesome. We loved having a suite except the door squeaked but we should have asked to have that fixed. The cleaning service was horrible. They took our towels and that was it. I had to ask for more coffee in the room and that's all I got. No new cups or sugar packets. They took the glass cups from the bathroom sink and we never got new ones. We were there for 5 days and had crumbs on the floor that I picked up the best I could but they didn't even take a little vacuum to the place. Our sheets were to be changed after 4 days and that didn't happen either.

Positives: The morning breakfast buffet, evening reception with music, overall feel.

Negatives: The cleaning service in our room, few highchairs for breakfast, and the squeaky door in the suite.

Reviewer: Not provided on Tue 19 Aug 2008 rated 9 out of 10.

Convenient to airport & restaurants. Rooms were clean & had plenty of towels. Staff very helpful & friendly.

Positives: All suites, two double beds + sofa bed, ideal for when traveling with grandchildren +micro & fridge.

Negatives: Line far too long at breakfast, food was slightly dried out.

Reviewer: Not provided on Wed 07 May 2008 rated 8 out of 10.

Nice place to stay. Would positively not want a room near the elevator doors. People were talking loudly and talking throughout the night.

Positives: Great breakfast buffet!

Negatives: Teenagers running late night down the halls.

Reviewer: Not provided on Thu 24 Apr 2008 rated 10 out of 10.

My family took my dad here for the weekend to celebrate his 60th birthday. It was absolutely perfect! We really enjoyed the happy hour and great entertainment each night and the continental breakfast was phenomenal. I would love to go back again soon!

Positives: The happy hour and entertainment was wonderful!

Negatives: Everything was great!

Reviewer: Not provided on Wed 02 Apr 2008 rated 9 out of 10.

The hotel is very nice. I have stayed there five times or more. I was a little disappointed because of the service I received. Always before, not a problem.

Positives: It was very nice. Everyone was friendly and nice.

Negatives: I asked for remote control batteries twice, did not receive. There was a leak in the ceiling in one room. A roach bug on wall in one room.

Reviewer: Not provided on Mon 03 Mar 2008 rated 1 out of 10.

The staff at the hotel was very nice; I didn't not understand how a customer can book a non-smoking room and loose the reservation. I'm thankful that I only had to stay there one night. This was a very bad hotel experience for me.

Positives: Nothing.

Negatives: I did not like sleeping in a smoked filled room.

Reviewer: Not provided on Wed 10 Oct 2007 rated 7 out of 10.

Nice room, indoor atrium, cook-to-order breakfast. If making coffee in the room, use bottled water. Nice pool, if it were open. Restaurant ok, servings a little small.

Positives: Nice lobby, good sized rooms, friendly staff.

Negatives: Pool was closed for renovation, no information about this beforehand.

Reviewer: Not provided on Fri 07 Sep 2007 rated 8 out of 10.

I was appalled that in this day and time that any hotel rated a 4 star would charge for wireless internet. The romantic aspects of the hotel are good and the atrium is very nice and inviting. I would recommend the hotel for couples but not for the business traveler.

Positives: The atrium area is beautiful.

Negatives: The $9.95 per day for internet access.

Reviewer: Not provided on Tue 21 Aug 2007 rated 7 out of 10.

Good for a quick overnight trip.

Positives: The atrium and the breakfast.

Negatives: Bathroom was really small. Bad pillows.

Reviewer: Not provided on Thu 14 Jun 2007 rated 4 out of 10.

The hotel was great. The service was poor. We came from the water park and were very tired. We waited 15 minutes to check in due to only one staff member at check in desk and person in front of us had a complaint. Management showed up eventually but we continued to wait. This service is unacceptable. Embassy in Dallas was far superior. I will not stay here again.

Positives: The breakfast was wonderful.

Negatives: We waited 15 minutes to check in this hotel. Only one person at desk.

Reviewer: Not provided on Sat 09 Jun 2007 rated 10 out of 10.

This was by far one of the best hotels me and my wife has ever stayed in I will definitely recommend this one to my friends. I will definitely be back.

Positives: Great room, free real breakfast, Not just a Continental.

Negatives: Fount nothing that I didnt like about it.

Reviewer: Not provided on Thu 17 May 2007 rated 8 out of 10.

They need to replace the pillows and mattresses to something a little bit more comfortable especially the pillows. They were the worst.

Positives: Convenient to airport, breakfast and cocktail hour free.

Negatives: Bed and pillows leave a lot to be desired.

Reviewer: Not provided on Wed 16 May 2007 rated 10 out of 10.

The hotel overall was fantastic. My only complaint was that our room was so warm and nothing could be done about it being it was a controlled a/c system. The lowest the temp went was 65 and in actuality it was really 74 in our room and it was hot outside!

Positives: The cleanliness and the service.

Negatives: The room was very warm even with the a/c on the lowest they would allow stifling!

Reviewer: Not provided on Thu 10 May 2007 rated 9 out of 10.

Typical of Embassy Suites - good atrium, great space in suites; good breakfast. Terrific value.

Positives: 2 separate rooms; totally renovated; clean; fresh; great breakfast.

Negatives: The beds were not comfortable.

Reviewer: Not provided on Tue 01 May 2007 rated 9 out of 10.

Great place to stay. Close to airport and grand Ole Opry, Nashville road construction make access not as easy as normal. Great breakfast and suite facility. I would stay there again and recommend to others.

Positives: The suite with refrigerator and microwave. Two separate rooms.

Negatives: Exercise facility under construction.

Reviewer: Not provided on Fri 16 Mar 2007 rated 2 out of 10.

I will not choose this hotel again. Our family has stayed at the embassy suites in Memphis, TN several times before and loved it. The one we chose in Nashville, TN was a major disappointment. I would not recommend that particular embassy, in Nashville, to anyone; but we will stay loyal to the embassy suites chain and try their other hotels when we travel because hopefully this experience, in Nashville, was on of a rarity for the embassy hotels.

Positives: Appearance of lobby.

Negatives: Small rooms, rude staff, restaurant, game area, children running through lobby and in pool area unattended¿

Reviewer: Not provided on Thu 04 Jan 2007 rated 9 out of 10.

We will be staying an embassy suite again.

Positives: Very nice room, excellent restaurant, excellent breakfast bar.

Negatives: Nothing.

Reviewer: Not provided on Thu 16 Nov 2006 rated 10 out of 10.

This hotel is situated on a wooded hill in a business park near the Nashville airport. The rooms are large, clean and well appointed with updated furnishings. The hotel is finishing a remodeling project and the result is very pleasing. The atrium has "streams" flowing through it along with live plants. The breakfast area has ample seating for a large crowd and although there was a line at the cook to order breakfast, it moved quickly and the food was excellent. There are 4 glass sided elevators which move traffic quickly. The hotel was sold out last weekend, yet we never had a long wait for an elevator.

Positives: Clean, well-appointed room, hot cooked to order breakfast, nice atrium and lobby.

Negatives: Remodeling work was being done- hot tub was empty.

Reviewer: Not provided on Thu 05 Oct 2006 rated 7 out of 10.

It was under construction at the time.

Positives: Breakfast was great... Other meats besides pork needed.

Negatives: The pool was not working and I was not informed would have like to enjoyed indoor swimming.