Crowne Plaza

Reviewer: Not provided on Sun 02 Oct 2011 rated 10 out of 10.

When the staff found out that we were celebrating our 25th anniversary they sent wine, cheese and fruit to our room along with an anniversary card! The shuttle driver went out of his way to show us some of the Memphis highlights we had missed.

Positives: The staff is wonderful. They went above and beyond to make sure we had a great time. The shuttle service was excellent.

Negatives: You have to walk across the driveway to get to the pool. Parking was $15 per day.

Reviewer: Not provided on Thu 22 Sep 2011 rated 7 out of 10.

I was traveling to Memphis with 3 friends for a fun weekend. We didn't plan on spending much time in the hotel and this hotel was fine for our needs. It was about 2-star quality.

Positives: The room was comfortable enough--not the best but not the worst. Fine for my needs.

Negatives: Not very updated, not the greatest neighborhood, walk to Beale St. was a bit unsafe

Reviewer: Not provided on Fri 09 Sep 2011 rated 6 out of 10.

See above - we will not stay at this location again.

Positives: Location - bar.

Negatives: No air venting in bathrooms, business center left a lot to be desired - to old and very slow computers, no high definition TV's.

Reviewer: Not provided on Tue 30 Aug 2011 rated 10 out of 10.

Nice hotel and location. Great deal for the price.

Positives: Price was great. Had no issues.

Negatives: Little further away from Beale St than I would have preferred.

Reviewer: Not provided on Fri 05 Aug 2011 rated 7 out of 10.

No nicer than most 2-1/2 star hotels but with more expensive room rate, $15 parking fee, and a $15 breakfast buffet.

Positives: Staff was nice, hotel was clean.

Negatives: Bad part of town.

Reviewer: Not provided on Tue 26 Jul 2011 rated 9 out of 10.

We appreciate the shuttle driver and courteous manner of the staff.

Positives: The staff was really helpful and even mailed something that we forgot, to our home address.

Negatives: We would have liked a continental breakfast.

Reviewer: Not provided on Thu 21 Jul 2011 rated 8 out of 10.

I loved this hotel. Comfort and luxury plus close to Beale st with a free shuttle.

Positives: The staff was superior and very helpful and friendly.

Negatives: We had a leak in our room one night.

Reviewer: Not provided on Sun 26 Jun 2011 rated 8 out of 10.

I have to say the staff recommended some great places to go.

Positives: Nice view,

Negatives: Horrible pool, painted bathtub, not the most impressive lobby . . Big ding . we had to pay another $10 for parking!

Reviewer: Not provided on Thu 23 Jun 2011 rated 10 out of 10.

Very nice friendly helpful staff. Clean room!

Positives: Friendly staff and provided a needed wheelchair so we could see Bealle Street!

Negatives: Cloves.

Reviewer: Not provided on Mon 06 Jun 2011 rated 9 out of 10.

Other than the room it was a good hotel with excellent staff.

Positives: Convenient to Downtown Memphis.

Negatives: Rooms were old and very plain.

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

My husband and I needed a getaway before our big getaway next weekend for our 1 year anniversary, so I booked a one night getaway to Memphis from Clarksville. My husband and I checked into the hotel after midnight, so the Night manager checked us in, she was friendly and helpful. After getting back to our room there was an answering machine like we had a message, lol! We laughed and my husband listened to it while I got ready for bed, gHe said aww that was the night manager asking if our room was in order, and if we needed anything at all to call.h

Positives: Location

Negatives: None

Reviewer: Not provided on Tue 10 May 2011 rated 1 out of 10.

I would like to let you know how disappointed I was in staying at the Crowne Plaza Memphis. Our room was completely filthy and if it were not for the fact that I had my 11 month old with me, It was very late, I had booked/paid for my room through Priceline, I would have completely left and demanded my money back. My 11 month old crawled on the floor and his hands and knees were covered in black. In my shock I rushed him to the tub (mind you dirty as well) and washed him immediately. I then took a white towel and swiped back and forth two maybe three times and the towel was completely black.

Positives: The only thing that was nice about this hotel was the pleasant man who checked us in.

Negatives: Filthy rooms!

Reviewer: Not provided on Tue 26 Apr 2011 rated 6 out of 10.

The first room was non-smoking, but we were overpowered by the smell of smoke when we opened the door. The staff was very accommodating and moved us quickly, but the 2nd room was not clean to the level you would expect from a 3.5 star hotel. It was old and just not incredibly clean - especially the bathroom. It was Holiday Inn Express quality at best.

Positives: Great location and convenient.

Negatives: Non-smoking room had the overpowering stench of cigarettes. Had to move rooms.

Reviewer: Not provided on Fri 08 Apr 2011 rated 5 out of 10.

Right off I-40. If this appeals, it might be worth a night's stay. Otherwise, there are other better choices.

Positives: Location.

Negatives: Odors in public spaces--mildew.

Reviewer: Not provided on Tue 05 Apr 2011 rated 1 out of 10.

Lobby and Location were great. The room itself was not up to par. Perhaps because it was a handicapped room. The room literally shook the whole time. The floors were so dirty that my daughters knees and hands were black from crawling on it a few minutes.

Positives: Location and shuttle.

Negatives: The floors were filthy. Anything put on the floor got literal dirt on it.

Reviewer: Not provided on Sat 02 Apr 2011 rated 9 out of 10.

Were very pleasantly surprised, particularly as had a little trouble with staff locating our reservation at check-in. Room had decent view (expected to see parking lot!) Included a refrigerator, which we weren't expecting, was decently sized and had tasteful decor. Desk staff very friendly and helpful.

Positives: The desk staff were friendly and helpful.

Negatives: At check-in could not locate reservation until I provided confirmation receipt.

Reviewer: Not provided on Sun 24 Oct 2010 rated 10 out of 10.

Hard to locate even with GPS. Check in and out very easy and woman was friendly, knowledgeable and went out of her way to help my dumb friend with her 20 questions. Room was very nice, clean and quiet. Shuttle was convenient, driver very helpful. I would go back again.

Positives: excellent woman at desk on check in and check out. Very helpful about area.

Negatives: Hard to find even with GPS.

Reviewer: Not provided on Mon 11 Oct 2010 rated 8 out of 10.

Very close to the highway and walking distance to Beale Street. The staff was very helpful and they even had a free shuttle to take you places. Breakfast was a little pricey so we skipped that.

Positives: Updated rooms!

Negatives: No small refrigerator.

Reviewer: Not provided on Sat 18 Sep 2010 rated 7 out of 10.

Pros: Very impressed with the attentiveness of the staff. I thought it had a convenient location, close to downtown, but not too close. Bed was comfy. Cons: non-smoking room, but evidently someone had smoked in it before we got there because the maid missed cleaning up cigarette ash from the vanity shelf. The<BR/>room also had a bad odor, but they were very quick to come up and spray air freshener both times we requested it.

Positives: Customer service.

Negatives: Room had a bad odor.

Reviewer: Not provided on Sat 18 Sep 2010 rated 3 out of 10.

OK if you just want a place to sleep. Staff is superficially friendly, but some (e.g., concierge) make it obvious they would rather be somewhere else. Avoid the restaurant, the staff ignores you and takes forever to serve even when the place is nearly empty. Go to the Marriott across the street for meals, service is much better there.

Positives: Self parking was convenient &amp; inexpensive.

Negatives: Housekeeping staff are not well-trained in cleaning or being quiet in hallways.

Reviewer: Not provided on Fri 10 Sep 2010 rated 8 out of 10.

Our stay was made comfortable by the really awesome staff. Everyone was very cordial, friendly and eager to help.

Positives: Really great staff. Very friendly and very helpful.

Negatives: Rooms could be much better for a 3.5 star hotel.

Reviewer: Not provided on Fri 10 Sep 2010 rated 9 out of 10.

I loved the Crowne Plaza and the Priceline price. It was GREAT. My first time to Memphis was a safe and enjoyable one and I thank the wonderful Southern hospitality at the Crowne Plaza for their great service.

<BR/>

Positives: Free shuttle to the downtown area and great staff.

Negatives: The food was too high and the wait staff could not keep up.

Reviewer: Not provided on Mon 09 Aug 2010 rated 8 out of 10.

The pool was very small and no shade to be had.

Positives: Hotel was nice and clean.

Negatives: Shuttle was just a suburban, not good if there is a big event in town.

Reviewer: Not provided on Sun 25 Jul 2010 rated 9 out of 10.

This was a very nice hotel, staff was friendly, room was well maintained and quiet.

Positives: Hotel staff was friendly, it was close to freeway exit

Negatives: It was hard to enjoy the pool with a bus engine running for hours.

Reviewer: Not provided on Sat 24 Jul 2010 rated 10 out of 10.

No complaints - view of Danny Thomas's Children's St. Jude Hospital and the pyramid. Very cool.

Positives: Hassle free - $5 overnight non-valet parking.

Negatives: Older.

Reviewer: Not provided on Sat 24 Jul 2010 rated 4 out of 10.

It took the hotel staff one hour to get our dinner (There was no one else at the restaurant and we ordered two salads and a soup!)

Positives: I only stayed there one night.

Negatives: Staff was not courteous and the hotel was very old.

Reviewer: Not provided on Sat 24 Jul 2010 rated 8 out of 10.

This hotel was clean, centrally located, and attractive. We were unhappy to have to pay for parking, but the good aspects of the hotel nearly made up for the outrageous expenditure.

Positives: Free shuttle to downtown Memphis.

Negatives: $10 per night for parking!

Reviewer: Not provided on Mon 19 Jul 2010 rated 8 out of 10.

Hotel is north of downtown (Beale St.) across the street from trolley stop, very convenient location. We were not impressed with restaurant for breakfast, but I'm usually not. We only ate there to save time before Graceland trip. We will stay there again next time in Memphis.

Positives: The location was great and the trolley stop very close.

Negatives: Only

Reviewer: Not provided on Sat 17 Jul 2010 rated 9 out of 10.

Registration staff was very helpful and friendly. Room and lobby were clean.

Positives: Convenient to major highways.

Negatives: You have to pay for parking!

Reviewer: Not provided on Sat 10 Jul 2010 rated 10 out of 10.

We loved out stay at the Crowne Plaza. I was a little skeptical at first by the appearance on the elevator area, and the shabby look of the hallways on the upper floors, but was pleasantly surprised at the luxury level of the guest room. The bed was very comfortable, and the decor was updated and fun. Lots of spots to plug in laptops, phone chargers, etc. Front desk staff was particularly helpful with advice on getting down to Beale Street at night. I would recommend this to others without hesitation. It was a great value.

Positives: Beautiful updated room and bath; comfortable bed.

Negatives: Shabby carpet in hallways - poorly lit in hallways - looked drab - ugly design on carpet.

Reviewer: Not provided on Tue 29 Jun 2010 rated 10 out of 10.

We just stayed one night, but were very pleased. The room was designed very nicely, the bathrooms were gorgeous. The rooms were so comfortable that they made you feel right at home.

Positives: The comfort of the room, beds and friendly staff.

Negatives: The pool needed to be cleaned.

Reviewer: Not provided on Mon 17 May 2010 rated 10 out of 10.

The hotel room was very nice and clean. There was enough room to move around comfortably. If you needed things, they made sure you get it if it is in their power, and they will check to make sure you received that item. I suggest that people stay in this hotel.

Positives: Hotel has excellent customer service.

Negatives: The hotel is a bit difficult to find.

Reviewer: Not provided on Fri 07 May 2010 rated 10 out of 10.

About a mile from Beale Street. There is a shuttle which was readily available. All staff were helpful and friendly. Always asking if everything was alright and if we were having fun. We had the privacy sign on the door and housekeeping called to see if we needed anything! Great experience. We would stay again.

Positives: Arrived at 11am after all night drive &amp; they let us check-in.

Negatives: No continental breakfast.. No fridge in room..

Reviewer: Not provided on Fri 07 May 2010 rated 9 out of 10.

I really enjoyed my stay at this hotel because it was during Memphis in May and was a good choice. It was also very affordable, thanks to Priceline, and I got way more than I thought I would.

Positives: It was easy to find and the bed was super comfortable.

Negatives: The parking area was difficult to get into and out of, lack of directions, etc.

Reviewer: Not provided on Fri 09 Apr 2010 rated 9 out of 10.

Staff is attentive to your needs and are very friendly. Always asking if there is anything they can do for you. A free shuttle to anywhere in the downtown area is available until midnight. We asked for and received a King/Non-Smoking. Room was on the north (interstate) side of the building but traffic noise was not an issue. We stayed two nights and when we returned for the evening on the 2nd night, we did not have towels. Had to call the front desk and they immediately sent up towels and apologized for the inconvenience.

Positives: Excellent staff. Very helpful and hotel shuttle is very convenient.

Negatives: Location is the only negative about this hotel.

Reviewer: Not provided on Wed 27 Jan 2010 rated 10 out of 10.

Great hotel centrally located. Room had everything I needed and more. Very nice! Would definitely stay again.

Positives: Nice, good location, great friendly staff!

Negatives: The bar staff was not friendly.

Reviewer: Not provided on Sun 24 Jan 2010 rated 9 out of 10.

The staff was friendly, and the room was nice. The parking area was fenced in, but I still think it should have been free, this is in TN not NY.

Positives: Comfortable and clean.

Negatives: They charge for parking.

Reviewer: Not provided on Thu 15 Oct 2009 rated 10 out of 10.

Everything was near to perfect, except I was not pleased with paying $10 extra for parking.

Positives: Was very clean, and I was very pleased about the price I paid.

Negatives: Not enough lighting in the room.