Doubletree Hotel

Reviewer: Not provided on Wed 21 Sep 2011 rated 8 out of 10.

Great place, for the price paid.

Positives: Clean but older hotel.

Negatives: It was all good, just some wallpaper was peeling.

Reviewer: Not provided on Fri 09 Sep 2011 rated 9 out of 10.

Fast Internet, good cookies, nice place.

Positives: Cookies were good addition.

Negatives: About 15 minutes from everything.

Reviewer: Not provided on Tue 16 Aug 2011 rated 5 out of 10.

The hotel itself was great for the price I paid but I had to wait in line for 30 minutes to check in because only one person was working behind the desk, and I needed two double beds, but all they had was one king. Good thing my friend and I are good friends!

Positives: The room was clean and comfortable.

Negatives: I had to wait in line for 30 minutes to check in because only one person was working behind the desk.

Reviewer: Not provided on Sat 30 Jul 2011 rated 8 out of 10.

Warm and welcoming staff from the outset of our visit. The rooms were clean and comfortable. The pool was nice with an indoor and outdoor portion, great for the kids. It was a homey atmosphere. The area was nice too, considering some of the pockets in Memphis. This was in a nice and clean residential area with shopping and services very close by. The kids loved the warm cookies upon arrival. A really nice touch.

Positives: Warm welcome, good atmosphere, good amenities, clean and updated hotel.

Negatives: TV service was not great, but that wasn't a big deal.

Reviewer: Not provided on Sun 24 Jul 2011 rated 9 out of 10.

Overall a fun and affordable stay. Could use some updates but overall comfortable and clean.

Positives: Helpful and friendly staff. Accommodating too.

Negatives: Cleaning staff attempts to enter your room hours before checkout.

Reviewer: Not provided on Mon 04 Jul 2011 rated 10 out of 10.

This is a very well kept property. Anyone would be satisfied with their room quality and service. If not, you have not stayed in other hotels in the last 5 years. Great place to stay for business or pleasure.

Positives: Location is very good and is extremely neat and clean. Nice staff.

Negatives: Everything is fine. No complaints.

Reviewer: Not provided on Thu 09 Jun 2011 rated 5 out of 10.

Little things were the problem, so many of them. I hate to nitpick but the room smelled very musty, didn't get cleaned one day, the toilet ran, plumbing was noisy, AC was noisy and front desk person read my room number out loud when I got a key replaced. The people were nice and the room service was fast, and the free wi-fi was great. I don't think I'd stay there again, though.

Positives: Fast room service.

Negatives: Heavy musty smell in room; lackluster attention to cleaning.

Reviewer: Not provided on Thu 26 May 2011 rated 6 out of 10.

We were quite pleased with the lobby and reception area of the hotel; the staff was extremely helpful and accommodating.<BR/>Since the unit could not be repaired that evening, the clerk moved us across the hall to room.<BR/>The refrigerator was dirty, old and was missing the handle, the walls were dirty and when we went in to the bathroom.<BR/> We looked in the bathtub and was surprised to find mold growing in the seams of the tub insert/surround. Had we been staying longer we would have requested yet another room but at that point we were content that the bed was clean, t We laid towels down to walk on in the bathroom and we made the best of a bad situation.

Positives: Exceptional staff, friendly attentive and very accommodating.

Negatives: AC in first room was not working/ when switched to second room, the bathroom had on the wall.

Reviewer: Not provided on Wed 25 May 2011 rated 10 out of 10.

The location and quality of stay was excellent. The comfort of the bedding was very nice and the toiletries were outstanding. We also loved the taste of the coffee and it is complimentary in the restaurant.

Positives: The overall friendliness was very welcoming!

Negatives: The room we stayed in had a musty smell, but it wasn't unbearable.

Reviewer: Not provided on Sun 22 May 2011 rated 7 out of 10.

Your questionnaire should stop now, as you take advantage of the respondents time and patience with the result of driving me away from your product.

Positives: Smiling, helpful. 89 year old bellman.

Negatives: Stale smoke on 1st floor. Parking lot arrangement could be improved.

Reviewer: Not provided on Thu 28 Apr 2011 rated 9 out of 10.

Very pleasant experience and a nice comfortable room.

Positives: Nice rooms and an upscale hotel.

Negatives: It could have been closer to I 40.

Reviewer: Not provided on Thu 21 Apr 2011 rated 10 out of 10.

Very enjoyable experience. Stayed four nights and sleeping was great. Everything was clean and neat and functional.

Positives: Rooms were clean, bed was great, sleeping was uninterrupted, fast elevator, overall splendid.

Negatives: Daytime conferences filled up the parking spaces.

Reviewer: Not provided on Sat 02 Apr 2011 rated 7 out of 10.

Hotel staff wasn't apologetic when she gave us keys to rooms with one bed in them; we had to go back down to lobby and get re-assigned to a room. She didn't even apologize, that was disappointing. Shower wasn't real good. Everything else was nice and met my expectations.

Positives: Comfort and cleanliness were good.

Negatives: Phones in room didn't work.

Reviewer: Not provided on Mon 28 Mar 2011 rated 10 out of 10.

The hotel is very comfortable and has a staff that went out of their way to assist my family with our needs.

Positives: Staff was very helpful with all our needs.

Negatives: Need more rooms with 2 Queen beds - we had to have 2 king rooms.

Reviewer: Not provided on Mon 28 Mar 2011 rated 10 out of 10.

This hotel was great! The restaurant inside even had a live band that Friday with happy hour specials! The pool was lovely as well as the workout room. The room was very cozy with a bed that made you regret you had to leave it in the morning. Room service - exceptional! Clean<BR/>truly enjoyed this stay!

Positives: Very clean, extremely comfortable, amazing atmosphere, and great service!

Negatives: Loved everything!

Reviewer: Not provided on Mon 17 Jan 2011 rated 10 out of 10.

A good place to stay on the East side of Memphis.

Positives: Large clean room with a friendly staff.

Negatives: Parking lot.

Reviewer: Not provided on Mon 29 Nov 2010 rated 9 out of 10.

Overall wonderful experience, however I could hear next door noise. The noise next door made for a long sleepless night.

Positives: Spacious rooms.

Negatives: Could hear next door noise.

Reviewer: Not provided on Wed 27 Oct 2010 rated 9 out of 10.

All the creature comforts you expect from the Hilton chain of hotels. The quality of the room is preceded by the fresh, clean, orderly and attractive lobby.

Positives: Room decor, firmness of bed, TV and bedding were exceptional.

Negatives: Bathroom faucet leaked.

Reviewer: Not provided on Mon 18 Oct 2010 rated 10 out of 10.

Great staff and facility.

Positives: Real art on the walls.

Negatives: Ice bucket not emptied from previous lodger.

Reviewer: Not provided on Sat 25 Sep 2010 rated 9 out of 10.

I really enjoyed my stay. The management and staff were very friendly and professional. I liked the hotel size. Hotel was very impressionable from the moment I stepped in. Floors sparkling, clean fresh smell, smiles and more. I travel to Memphis often and would like to stay at this hotel again.

Positives: Fresh feeling and smell.

Negatives: None.

Reviewer: Not provided on Mon 16 Aug 2010 rated 5 out of 10.

I came to check in at 5:15 pm. My room was still not ready, I waited 15 Min's for my room and when<BR/>I got in there was mildew on the shower curtain and a used bar of soap in the shower.

Positives: The bed was very comfortable.

Negatives: It wasn't in a easy to find location.

Reviewer: Not provided on Mon 16 Aug 2010 rated 8 out of 10.

It appears rather dated, but clean and convenient.

Positives: The location.

Negatives: The musty smell in the room before the a/c came on.

Reviewer: Not provided on Fri 07 May 2010 rated 4 out of 10.

Overall parking is terrible, no towel in the bathroom; check out clerk gave me a cannister of cookies for my trouble.

Positives: Location

Negatives: No towels in the bathroom, had to dry off with a hand towel.

Reviewer: Not provided on Tue 13 Apr 2010 rated 7 out of 10.

Hotel was nice for short stay. Looked like it was being renovated a little at a time. Restaurant and lobby looked renovated. Rooms were comfortable but had the old (furniture/windows) mixed with the new (flat panel 37' t.v.). Bathroom very small. Front desk had on customer friendly clerk; others not so friendly. Hotel/restaurant manager introduced herself to us; was professional. Parking was free.

Positives: Hotel looks like its' being renovated in parts. Liked the 37' flat panel TV in room.

Negatives: Room was small for three people. Bathroom was tiny.

Reviewer: Not provided on Sun 04 Apr 2010 rated 10 out of 10.

I liked this hotel. Have stayed in it several times. Some train noise through the night can wake you. Friendly staff. Good Internet connection. Adjacent to a nice shopping center with a movie house. Close to interstate loop on east side of Memphis.

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Positives: Friendly staff, great location, near stores, movie and restaurants.

Negatives: Restaurant menu was very limited, no vegetarian or fish items. Should offer free continental breakfast bar.

Reviewer: Not provided on Tue 23 Mar 2010 rated 8 out of 10.

The cookies were awesome at check in. The pool was warm. The bed and bedding were very comfortable and we slept well.

Positives: Comfy beds, clean rooms and great bang for your buck.

Negatives: The chair at the desk was stained.

Reviewer: Not provided on Tue 02 Mar 2010 rated 9 out of 10.

We really enjoyed our stay. Very nice rooms, clean, and nice quality linens.

Positives: Nice rooms.

Negatives: parking

Reviewer: Not provided on Mon 01 Mar 2010 rated 5 out of 10.

Although this was a nice property, my 1st room had a really bad case of mold near the window. The front desk moved me to another room had the wall near the window was caved in and in need of repair.

Positives: Location.

Negatives: The mold in the rooms.

Reviewer: Not provided on Thu 21 Jan 2010 rated 9 out of 10.

My husband and I really enjoyed this hotel, it was great. We were getting away for our anniversary and it was just perfect, I cannot wait to go again.

Positives: Beautiful, clean, location, great staff, great cookies, comfortable and refreshing.

Negatives: nothing.

Reviewer: Not provided on Thu 17 Dec 2009 rated 4 out of 10.

This hotel is in need of a renovation. Our room was quite dingy and the wallpaper was split about 3 feet long and was peeling down the main wall of the room. Needs a definite update.

Positives: I thought the bed was comfortable and liked the pillow selection.

Negatives: Room was dirty; wallpaper peeling badly; needs renovation.

Reviewer: Not provided on Thu 03 Dec 2009 rated 8 out of 10.

3 -1/2 star hotel bed was comfortable but the rug condition in the room was a 2 star level based upon multiple stains on rug. Lobby area was was well lit.

Positives: Lobby area, comfort of bed.

Negatives: Room rug had numerous stains on it, room pretty dark.

Reviewer: Not provided on Thu 03 Dec 2009 rated 9 out of 10.

Comfortable accommodations, very friendly and efficient staff. Very nice exercise facility and equipments.

Positives: Clean, comfortable accommodations, plus a very friendly and efficient staff.

Negatives: No hot tub in pool area.

Reviewer: Not provided on Wed 25 Nov 2009 rated 7 out of 10.

Stylish old building, but well updated and maintained with beautiful decorations.

Positives: Employee friendly.

Negatives: Some interior wall covering were not professionally done.

Reviewer: Not provided on Sun 13 Sep 2009 rated 8 out of 10.

The hotel was in a great location for visiting family and downtown Memphis. It was convenient to other shopping/restaurants. Our shampoo bottle was used. We had to park in the outer section of the parking lot when there were spaces available at the back, but roped off. Part of the hotel was under construction. The staff was friendly and helpful. There was a large family reunion group there with kids running up and down the hall, but we would stay there again.

Positives: It was extremely convenient to Downtown &amp; our family.

Negatives: The parking lot was roped off &amp; not enough space.

Reviewer: Not provided on Thu 10 Sep 2009 rated 7 out of 10.

They are upgrading the hallways, but the rooms really need a lift. Carpet burnt, handle to bath tub broken, drains are draining slowly, and curiously no heavy shades to darken the windows. Only a light gauzy material was used for window covering, so if you are wanting to sleep late or are modest, this isn't the place for you.

Positives: Price and location.

Negatives: Kind of run down.

Reviewer: Not provided on Tue 01 Sep 2009 rated 3 out of 10.

Excellet hotel, fiendly staff and manager.

Positives: Excellent accomodations for the price.

Negatives: My vehicle had an attempted break in.

Reviewer: Not provided on Sat 29 Aug 2009 rated 10 out of 10.

My daughter and I had a great time here. My 14 year old commented on how friendly all the staff were. It was very clean and safe. The bed was very comfortable with soft, smooth linens. We loved it.

Positives: It appeared to be new and was extremely clean, the smell of the cookies permeated the air.

Negatives: No comment.

Reviewer: Not provided on Fri 14 Aug 2009 rated 4 out of 10.

The fridge was dirty on the inside, two light sockets didn't work, the a/c leaked, lamp wouldn't work, smelled musty, a/c knob was broken off so you couldn't adjust it.

Positives: Location

Negatives: Dirty

Reviewer: Not provided on Fri 19 Jun 2009 rated 9 out of 10.

This hotel is under renovation. My room was very clean and comfortable. It was decorated very nicely. I was very pleased with my stay.

Positives: Room was nicely decorated and clean. A+

Negatives: Some things appeared to be run down.