Crowne Plaza

Reviewer: Not provided on Fri 07 Oct 2011 rated 9 out of 10.

Located in Downtown Knoxville, convenient to downtown venues and UTK campus.

Positives: Room was clean and neat. Hotel staff polite and friendly, customer focused.

Negatives: Parking fee of $8 seems like overcharge if you are staying at hotel.

Reviewer: Not provided on Fri 22 Jul 2011 rated 10 out of 10.

My overall stay was lovely. Yes, I would go back to stay. Staff was very helpful and friendly.

Positives: The hotel was beautiful. The food was delicious. It was very clean and was near shopping and dinning.

Negatives: Near the bath area one of the bars were loose and there were stains in carpet and hallway.

Reviewer: Not provided on Mon 27 Jun 2011 rated 10 out of 10.

Perfect location for visiting landmarks and UT. Above average accommodations and wonderful staff. Fitness center was excellent, and location was perfect for a first-time visitor to Knoxville.

Positives: Staff was excellent, helpful and pleasant. Great location.

Negatives: Air-conditioning could use some work, but we were in a room that had not yet been renovated. Undergoing renovations now.

Reviewer: Not provided on Thu 21 Apr 2011 rated 6 out of 10.

If I could've had a good night's sleep, I would give this hotel an A+. But the beds were so uncomfortable that I didn't sleep well and my travel partner developed back pain.

Positives: Quiet, even with a prom happening.

Negatives: Beds were very uncomfortable.

Reviewer: Not provided on Fri 01 Apr 2011 rated 10 out of 10.

This hotel was a real value for the price. It was high scale and the staff were very friendly.

Positives: Good location to what I was interested in.

Negatives: View could have been better.

Reviewer: Not provided on Fri 22 Oct 2010 rated 10 out of 10.

We really enjoyed staying at this hotel. Very clean, with friendly staff. Nice restaurant, bar and lobby. Fabulous location in downtown Knoxville.

Positives: The amenities and location are great.

Negatives: No elevators to lower level parking and you have to pay $6 per day to park.

Reviewer: Not provided on Thu 14 Oct 2010 rated 9 out of 10.

Exactly what we expected. Nice clean rooms.

Positives: Clean and modern.

Negatives: No ice on our floor, and very loud AC.

Reviewer: Not provided on Mon 12 Jul 2010 rated 8 out of 10.

It is a great hotel that I will frequent.

Positives: The staff was great.

Negatives: The shower is so small, too small.

Reviewer: Not provided on Wed 14 Oct 2009 rated 9 out of 10.

It was fine

Positives: Lobby was beautiful.

Negatives: Walls very thin, heard room next door conversations in depth all night.

Reviewer: Not provided on Fri 11 Sep 2009 rated 9 out of 10.

I liked the location of this hotel for Downtown activities. It is pet friendly. There is a free trolley that stops right in front of the hotel.

Positives: Easy to find, near historic Downtown, restaurants and nightlife.

Negatives: Parking area dingy on lowest level, no elevator to this level and no security I could see.

Reviewer: Not provided on Mon 10 Aug 2009 rated 10 out of 10.

Very good location. Workers are very friendly.

Positives: The rooms were very clean.

Negatives: The sink and vanity are in the same room as the shower and toilet.

Reviewer: Not provided on Wed 08 Apr 2009 rated 5 out of 10.

Room was clean but had no window to view out of. Had to be the worst room in the hotel.

Positives: Location.

Negatives: Room with no view window.

Reviewer: Not provided on Wed 04 Feb 2009 rated 10 out of 10.

After figuring out the parking, which didn't take a lot of time, I had a very nice stay. The room was very clean and orderly and the view was nice too.

Positives: The staff was very accommodating and rooms were clean.

Negatives: The parking was a little convoluted.

Reviewer: Not provided on Sun 04 Jan 2009 rated 7 out of 10.

When we first arrived, the hotel took our breathe. Lobby was so beautiful! Staff very friendly. We got in the room, was blowed away by how again, beautiful! I got in the bathroom and it wasn't as clean as I thought it should have been, hair here and there. Coffee pot was left with used filters, a roach crawled over my shoe down in the lounge area, check out the next day was 12 noon, staff started at 10:30 am, asking if we were leaving and kept coming back every 30 minutes, till we finally left at 11:45. I probably will stay again, but not anytime soon. The bed was the only great experience! I don't know what kind of mattress is on these beds, but they were awesome!

Positives: The friendly staff, the mattress.

Negatives: Not clean, roaches in lounge, cleaning maids knocking every 30 minutes to see if room is empty.

Reviewer: Not provided on Thu 18 Dec 2008 rated 10 out of 10.

Fantastic service, fantastic facilities. Nothing short of making me feel like I was worth a million bucks.

Positives: Excellent gym and indoor pool, fantastic service at the desk.

Negatives: There's not one in the town I live.

Reviewer: Not provided on Sat 22 Nov 2008 rated 10 out of 10.

The rooms are comfortable and stylish. The bathroom is adequate tho a bit on the small side. The staff is friendly and helpful. The lobby is especially attractive and welcoming. In a safe, downtown location. The $5 self parking fee seems reasonable.

Positives: Very attractive lobby.

Negatives: The bathroom is rather small.

Reviewer: Not provided on Mon 29 Sep 2008 rated 7 out of 10.

Great location for business traveler in downtown Knoxville. I would suggest the valet if you have<BR/>any luggage, as parking is terrible. Also, the room was dated and small for the star level.

Positives: The location in downtown is great.

Negatives: The parking and room were poor.

Reviewer: Not provided on Sat 27 Sep 2008 rated 1 out of 10.

The first night I was there, sirens and emergency vehicles went by every couple of minutes. Therefore I got no sleep. Even the ear plugs that the hotel provided were not sufficient for the amount of noise. I complained to the staff the next day. They said that they could move me to the back side of the hotel, but that there is a train track back there and the interstate is behind there also. So they didn't think it would be any more quiet back there. I therefore endured another sleepless night of noise the next night. They didn't offer any more solutions, or try to make up for my dissatisfaction. I won't make the mistake of staying there again.

Positives: Very nice hotel with great facilities.

Negatives: I did not get any sleep either night I was there because of noise!

Reviewer: Not provided on Sat 13 Sep 2008 rated 7 out of 10.

The lobby stood out with a certain elegance and the rooms were comfortable and pleasant. I felt like royalty staying there. I did wake up to the sounds of construction on the floors above.

Positives: Very elegant.

Negatives: Woke up to the sound of construction in the hotel.

Reviewer: Not provided on Fri 05 Sep 2008 rated 10 out of 10.

Excellent top quality hotel, absolutely no complaints, within walking distance to everything.

Positives: Excellent location, great restaurant and bar, clean and comfortable.

Negatives: Only thing that could make it any better is an outside pool.

Reviewer: Not provided on Wed 03 Sep 2008 rated 10 out of 10.

Excellent customer service. They thought of everything right down to the ear plugs, eye mask, and linen spray! Very satisfied with my stay.

Positives: Customer service was excellent.

Negatives: Walls were not well insulated. Could hear neighbors.

Reviewer: Not provided on Mon 01 Sep 2008 rated 8 out of 10.

Perfect for the business traveler - friendly staff - $5 per day for parking - close to University of Tennessee.

Positives: Super warm pool and extra-nice exercise areas.

Negatives: Neighborhood was not the prettiest.

Reviewer: Not provided on Fri 29 Aug 2008 rated 1 out of 10.

Nice place to meet in the lobby, but don't sleep there. Dirty bathroom (hair), obviously didn't have an operational vacuum cleaner. Even 2nd rooms floor was filthy. Used tissues behind furniture, crumbs and hair everywhere, no shampoo, broken alarm clock, not completely emptied trash cans, etc. Plus--would not offer anything off bill or towards another possible stay (NOT).

Positives: The lobby.

Negatives: Filthy rooms.

Reviewer: Not provided on Sun 24 Aug 2008 rated 10 out of 10.

Attentive, courteous clean professional.

Positives: Everything went as expected.

Negatives: I liked everything.

Reviewer: Not provided on Tue 19 Aug 2008 rated 9 out of 10.

Very comfortable and they make every effort to make your stay relaxing for the traveler. The only down-side is limited free parking. They do have valet parking, but whether you use that service or not, they still charge $5.00 per night to park in the parking garage; however, the parking garage is secured.

Positives: Very quiet rooms with relaxation CD, eye mask, ear plugs and lavender spray.

Negatives: The pillows were way too soft.

Reviewer: Not provided on Tue 19 Aug 2008 rated 9 out of 10.

Overall, for the price, this was a very decent hotel with great service and location. The only issue was the strong smoky odor on the non-smoking floor (fifth floor).

Positives: Loved the live piano music at the restaurant.

Negatives: The non-smoking floor smelled of smoke. The second after stepping out of the elevator.

Reviewer: Not provided on Tue 19 Aug 2008 rated 6 out of 10.

The rooms were very small. Not good if traveling with children.

Positives: Great location.

Negatives: Rooms were too small.