Hyatt Place

Reviewer: Not provided on Thu 09 Jun 2011 rated 10 out of 10.

My room for less than amount a night was outstanding, very new furnishings, huge space, large couch area, desk, giant TV, king bed. For a wall unit, AC was very effective. The Hyatt Place concept has a kitchen that can make food at any hour, and a bar that opens before noon, all in the lobby. Only problem with the setup is the front desk staff are overwhelmed handling guest check-in/checkout and food/bar. Be prepared to wait.

Positives: Outstanding room quality, close to 4 star, for a good price.

Negatives: Door to adjoining room allowed too much noise from neighbors.

Reviewer: Not provided on Fri 25 Mar 2011 rated 9 out of 10.

Fabulous room. Very clean and well decorated. We stayed shortly after daylight savings time and the clocks in the room hadn't been adjusted. We arrived late at night so we didn't notice. Breakfast was from 7 to 10. We didn't realize we were up an hour later than we planned which left very little time for breakfast. Even though other guests arrived late as well, due to the clocks, the staff refused to allow extra time for breakfast.

Positives: The room was very nice and spacious.

Negatives: The hotel staff wasn't friendly and during breakfast I saw them laughing at a guest. Unprofessional.

Reviewer: Not provided on Fri 21 Jan 2011 rated 10 out of 10.

A nice Hotel. It was well worth the price. The beds were comfortable, the room was clean, and the staff was the friendliest. Good experience.

Positives: The staff was over the top - friendly.

Negatives: The only thing I can think of is that the elevator squeaked.

Reviewer: Not provided on Thu 06 Jan 2011 rated 10 out of 10.

I loved it and would stay again if ever in the area!

Positives: Very clean and people were nice.

Negatives: No indoor pool.

Reviewer: Not provided on Fri 29 Oct 2010 rated 9 out of 10.

This hotel is very well run. The staff are friendly, the space is clean and attractive, and the morning continental breakfast was great. I definitely recommend it!

Positives: The staff were very friendly and helpful with my requests.

Negatives: The bedside lamps were unplugged and it look me a long time to figure out why they weren't working.

Reviewer: Not provided on Mon 12 Jul 2010 rated 10 out of 10.

BEAUTIFUL rooms, friendly staff and CLEAN. Best place to stay in Hendersonville, TN.

Positives: Room was beautiful, clean and comfortable and staff is extremely accommodating.

Negatives: Would have liked more of selection on the menu available.

Reviewer: Not provided on Sat 03 Apr 2010 rated 7 out of 10.

The hotel was very nice except the in-house food service was limited and very expensive. There are only 2 restaurants, of low/medium quality, within miles of the hotel forcing the patron to attempt a meal at the hotel.

Positives: Price

Negatives: In hotel food service and lack of restaurants in the area.

Reviewer: Not provided on Thu 27 Aug 2009 rated 8 out of 10.

I made a request to have a king room and got a double/double. It was a handicap room but the only difference is it has grab bars in the tub. That just is not true, the work desk is smaller (I was there on business with lots of paperwork!), the bathroom area is taken up with a huge handicap shower chair, the wet bar is smaller, the split bathroom does not exist, there is no counter in the bath/sink area, etc. Please don't mislead me. I am a huge user of Hyatt Place hotels.

Positives: The housekeeper went downstairs to get paper cups without even being asked.

Negatives: Please give the reception workers lessons in smiling.

Reviewer: Not provided on Mon 10 Aug 2009 rated 10 out of 10.

Wonderful stay at amazing price.

Positives: Beautiful room, excellent service, friendly staff.

Negatives: Nothing.

Reviewer: Not provided on Tue 12 May 2009 rated 10 out of 10.

The overall quality of this hotel was outstanding. I would recommend this hotel for everyone. The services could not be beat. The staff was extremely helpful.

Positives: One word: outstanding.

Negatives: one word: nothing.

Reviewer: Not provided on Tue 28 Apr 2009 rated 9 out of 10.

The hotel is really nice and well maintained. The lobby had plenty of sitting area to read or gather with friends. The staff are friendly and accommodating. The lobby serves great espresso drinks for coffee lovers. The free breakfast is limited to fruits bread and cereal so you pay extra for waffles and eggs. Our room was clean and well kept. There is a sitting area, office space that is partially separated from the bedroom area. However, the bathroom could be a little bigger for a three star hotel. Overall, we enjoyed staying a week at this hotel and would recommend it to friends and family.

Positives: Very friendly staff, clean rooms with mini fridge and serve good espresso drinks..

Negatives: Very small bathroom, and no microwave in room.

Reviewer: Not provided on Wed 04 Feb 2009 rated 8 out of 10.

The whole hotel was clean and bright and very contemporary decorated. The room was very nice with comfortable furniture, bed and linens. Plush towels and a large flat screen TV were a nice plus.

Positives: Very clean, modern and comfortable.

Negatives: Fairly far from the city.

Reviewer: Not provided on Wed 04 Feb 2009 rated 9 out of 10.

I've stayed at this hotel several times. The staff was always friendly and helpful. However, their computer check in/out system is a bit over complicated. Whenever I've extended my stay it seems to take longer to just re-program the key card then when I initially check in. Also they have an automatic air scent sprayer near the hotel entrance. The scent is strong and unpleasant.

Positives: It's a hotel instead of a motel. Meaning the entrance to the room is inside instead of outside.

Negatives: Unless the desk is moved you can't watch TV while sitting at the desk.

Reviewer: Not provided on Mon 05 Jan 2009 rated 9 out of 10.

A very nice, new, contemporary hotel. Very comfortable beds and pillows, love the small kitchenette in the room. Only complaints were a few large stains in the carpet and no waffles for the breakfast, both of which surprised me for a Hyatt property.

Positives: The modern design was refreshing and sleek.

Negatives: There were stains in the carpet in our room and it would be nice if they would add a waffle iron to their breakfast room for something hot to eat.

Reviewer: Not provided on Wed 17 Dec 2008 rated 10 out of 10.

I was very pleasantly surprised because this hotel was rated 2 stars. It was much better than that. The room was very clean, the design of the room was wonderful and the big screen TV was a bonus. It was very relaxing and comfortable. Continental breakfast was nice also.

Positives: Location, cleanliness, comfortable room.

Negatives: Not one thing.

Reviewer: Not provided on Sat 23 Aug 2008 rated 8 out of 10.

Overall this was a great place for the kids and I to stay. All employees but one went out of their way to be friendly and helpful to those staying there. All of the common areas were spotless. My room was spotless. Just about anything you could want or need was at your fingertips.

Positives: Clean, appealing to the eye, great friendly service.

Negatives: One employee that was working to remove the continental breakfast was somewhat rude to patrons.

Reviewer: Not provided on Sat 23 Aug 2008 rated 8 out of 10.

Overall this was a great place for the kids and I to stay. All employees but one went out of their way to be friendly and helpful to those staying there. All of the common areas were spotless. My room was spotless. Just about anything you could want or need was at your fingertips.

Positives: Clean, appealing to the eye, great friendly service.

Negatives: One employee that was working to remove the continental breakfast was somewhat rude to patrons.

Reviewer: Not provided on Thu 14 Aug 2008 rated 1 out of 10.

Upon arrival we were told that we couldn't have the king size bed room because they didn't have one clean. I found this odd considering we checked in at Midnight, not at 11:30 am when checkouts are at 11:00 am. They couldn't get a room cleaned in 13 hours? Then when we arrived in our room, it was not clean and looked like someone was still there. The ironing board and iron were out in the middle of the room. There was a McDonalds drink cup setting out. There were dirty towels laying out. The bed was made but looked like someone had just been laying on it. There was beer left in the fridge and 2 liter soda left out on the counter. They couldn't clean our king size room we ordered so they give us a room with 2 double beds that was not clean.

Positives: It was located where we needed to be.

Negatives: It was not clean on arrival.

Reviewer: Not provided on Thu 14 Aug 2008 rated 1 out of 10.

Upon arrival we were told that we couldn't have the king size bed room because they didn't have one clean. I found this odd considering we checked in at Midnight, not at 11:30 am when checkouts are at 11:00 am. They couldn't get a room cleaned in 13 hours? Then when we arrived in our room, it was not clean and looked like someone was still there. The ironing board and iron were out in the middle of the room. There was a McDonalds drink cup setting out. There were dirty towels laying out. The bed was made but looked like someone had just been laying on it. There was beer left in the fridge and 2 liter soda left out on the counter. They couldn't clean our king size room we ordered so they give us a room with 2 double beds that was not clean.

Positives: It was located where we needed to be.

Negatives: It was not clean on arrival.

Reviewer: Not provided on Mon 11 Aug 2008 rated 7 out of 10.

Nice room, lobby, pool. Someone should empty the various trash receptacles on a timelier basis. $2 for a Pepsi is acceptable, but to add 18 cents tax was in poor taste.

Positives: Flat screen TV pool.

Negatives: They did not empty trash by the side door during my stay.

Reviewer: Not provided on Mon 11 Aug 2008 rated 7 out of 10.

Nice room, lobby, pool. Someone should empty the various trash receptacles on a timelier basis. $2 for a Pepsi is acceptable, but to add 18 cents tax was in poor taste.

Positives: Flat screen TV pool.

Negatives: They did not empty trash by the side door during my stay.

Reviewer: Not provided on Mon 04 Aug 2008 rated 5 out of 10.

Had problems with rooms that took 2 days to resolve because of staff members that did not care.

Positives: Location.

Negatives: Staff.

Reviewer: Not provided on Mon 04 Aug 2008 rated 5 out of 10.

Had problems with rooms that took 2 days to resolve because of staff members that did not care.

Positives: Location.

Negatives: Staff.

Reviewer: Not provided on Fri 01 Aug 2008 rated 10 out of 10.

Took family on trip to Atlanta, and this was our stopping point for the first day. Kids loved everything about this place. Begged us to stay longer. No pool inside, but very nice pool outside. I was shocked that this place was only a two and one half star hotel. Would stay at this hotel again in a heart beat.

Positives: Rooms much bigger and nicer then expected.

Negatives: Nothing.

Reviewer: Not provided on Thu 17 Jul 2008 rated 10 out of 10.

We had a wonderful stay and will be back. Friendly, helpful staff and large comfortable rooms.

Positives: Large rooms with comfortable beds.

Negatives: The vanity being in front of the beds, because the lighting wakes up people trying to sleep.

Reviewer: Not provided on Wed 16 Jul 2008 rated 7 out of 10.

The staff was very nice and the rooms were very clean. But there so called breakfast was nothing but breads and fruit with very bad coffee.

Positives: The 42' wide screen plasma TV.

Negatives: That they were painting the hall ways with an oil base paint that smelled the whole 5 days that we were there.