Fairfield Inn & Suites

Reviewer: Not provided on Tue 27 Sep 2011 rated 3 out of 10.

I found the room was small, but clean. Only two towels were in the room. And, there were no plastic cups, only styrofoam for coffee. The AC blew straight at the beds so I blocked it by putting my luggage in front. During my stay I know of at least 4 trains that went by. Two of them woke me up and I just could not go back to sleep. Who builds a hotel next to an active train track!! In the morning the so called breakfast was minimal. The orange juice dispenser was out of juice and the attendant did not show up until I left.

Positives: Free Wi-Fi.

Negatives: The hotel was located near active train tracks with trains going through the night.

Reviewer: Not provided on Sun 07 Aug 2011 rated 7 out of 10.

This hotel met my expectations for a "suite" type hotel. The staff was very helpful at check-in as she made sure we had everything we needed and even came from behind the counter to hold the door as we brought in our bags. The surroundings and part of town this hotel is located in, feels safe and comfortable for a family. The only thing I disliked was during the morning breakfast. There was one toaster and one microwave for everyone to use at breakfast. The hotel was full, and I waited for over 15 min to use the microwave and never got the opportunity. Instead of the eating the yummy looking breakfast egg/cheese muffin, I had to settle for cereal.

Positives: Clean, good location. Close to shopping and other venues.

Negatives: There is a train that runs all hours of the night directly across the street. Need more microwaves in lobby for breakfast.

Reviewer: Not provided on Mon 11 Apr 2011 rated 6 out of 10.

The hotel is clean and breakfast OK. Beds are very bouncy so if you are sharing it, beware. AC not working in the room so it's good window could open and it was early April. We stayed in room 123 and it was next to the pool. Chlorine smell strong. No Tennis court as listed. Location is hard to find and quite far down Poplar Ave. with slow speed limits and lots of police. One night we saw 4 in a 1-mile span. I would not stay again if I wanted to go to Memphis attractions.

Positives: Hotel is clean.

Negatives: Location too far from and low speed limits with lots of police.

Reviewer: Not provided on Sun 04 Jul 2010 rated 8 out of 10.

The overall stay was very good, We had to change rooms due to the AC, but it was clean and the staff was very friendly and helpful. It was family friendly. Need a better breakfast selection.

Positives: The hotel staff was excellent, answering questions, directions, or any request we made.

Negatives: Pool AC broke, room had noisy AC, Pool water dirty.

Reviewer: Not provided on Sun 27 Jun 2010 rated 9 out of 10.

Great hotel. I love Priceline for helping me find great lodging at reasonable prices.

Positives: Clean, nice breakfast, and in a great location.

Negatives: It is not pet friendly. I love pet friendly hotels!

Reviewer: Not provided on Fri 04 Jun 2010 rated 8 out of 10.

This is a quiet, decent hotel. It is older, but has been remodeled. Because of the reasonable price, there were lots of children/families at this hotel, which created a very loud environment at the hotel. Overall, this is not a bad place.

Positives: It was quiet, and the staff was very helpful.

Negatives: It was located near a train track. Trains interrupted my sleep at least once per night. The hot tub was very dirty so I did not get in.

Reviewer: Not provided on Mon 19 Oct 2009 rated 10 out of 10.

I just like this hotel. It is clean and close to great restaurants. The upgrade to a suite really was a blessing as it was my birthday also. The hotel staff at the front desk were very friendly and helpful.

Positives: Because we stayed at this hotel last year on my birthday they upgrade the room to a suite and it was beautiful.

Negatives: The cleaning staff did not leave cups on our first night and no coffee or cups on the second day of our stay.

Reviewer: Not provided on Wed 06 May 2009 rated 5 out of 10.

I would not give this hotel a good review, the room was not up to par for the price. I was not satisfied at all with the stay at this hotel.

Positives: When I complained, they worked and really tried to help me out.

Negatives: The room the carpet on the floor was really dirty and the room had an odor in the room.

Reviewer: Not provided on Sun 10 Aug 2008 rated 8 out of 10.

Overall, we enjoyed our stay. It was convenient and clean. Room smelled slightly of smoke, but was tolerable.

Positives: Good selection for breakfast.

Negatives: One breakfast attendant was rude.

Reviewer: Not provided on Thu 24 Jul 2008 rated 10 out of 10.

Overall, this was a great place to stay for the weekend. The room was clean and comfortable. The staff was very friendly. They called us by name and even took pictures for us. The pool was very nice; however, the hot tub could have used a good run through with the net that catches things floating in the water. Also the room was kind of muggy from where we showered couldn't open a window to circulate the moisture. I would certainly stay there again.

Positives: I loved that the staff called us by name and the room.

Negatives: I wished that the hot tub was hotter and no type of jet stream.

Reviewer: Not provided on Sat 24 May 2008 rated 9 out of 10.

Big room, nice modern decor, very clean, attractive property and quiet/efficient A/C (very important to me. The location is good for visiting Germantown, Cordova and Collierville. This is an excellent value.

Positives: Very clean, good AC, quiet (in spite of the nearby train tracks).

Negatives: Small closet.

Reviewer: Not provided on Sat 19 Apr 2008 rated 7 out of 10.

We enjoyed our stay at the hotel and thought it was a good value for our money. However, the room darkening blinds came crashing down at 2am so our first night was restless. In the morning when we reported the issue to the main desk, a shocked look was the only response we received. They immediately filled out a maintenance request form and the problem was fixed by the time we returned in the afternoon. I was surprised no one offered an apology or any reimbursement for our trouble.

Positives: The breakfast choices were many and the warm cookies in the afternoon were a nice treat.

Negatives: Staff were not apologetic when we had maintenance issue in room.

Reviewer: Not provided on Wed 20 Feb 2008 rated 4 out of 10.

Where to begin. First got lost looking. Finally found only to interrupt personal cell call the desk clerk, and she was unhappy. Up to my room and discovered it is across the street from active train tracks. And the trains whistled and came through several times a day including the middle of the night. Stayed 2 nights and needed to recover when I returned home. I would not recommend this hotel to anyone unless you can sleep through trains passing by.

Positives: Clean room.

Negatives: Difficult to find and loud.

Reviewer: Not provided on Mon 31 Dec 2007 rated 10 out of 10.

Upscale, clean, courteous. What else is there?

Positives: Courteous clean.

Negatives: Somewhat away from activity.

Reviewer: Not provided on Wed 24 Oct 2007 rated 10 out of 10.

The staff was very responsive and friendly, the free continental breakfast was very good, lots of variety. While I wish there were smoking rooms available it was not totally inconvenient, with where our room was located, to go outside to smoke.

Positives: Staff very responsive; very clean.

Negatives: The only thing I can think of is there are no smoking rooms.

Reviewer: Not provided on Sat 13 Oct 2007 rated 9 out of 10.

This hotel is in an excellent neighborhood with shopping and dining close by.

Positives: Clean, comfortable, and convenient.

Negatives: Air conditioner was turned on to high.

Reviewer: Not provided on Tue 26 Jun 2007 rated 10 out of 10.

Very clean hotel will definitely chose when I am in Memphis.

Positives: Room and lobby very clean.

Negatives: Far from city center.

Reviewer: Not provided on Tue 10 Apr 2007 rated 8 out of 10.

The staff was very friendly and helpful. Even when busy they would acknowledge you and try to find some one to help you. The room itself was not out of the ordinary but was more than adequate for our needs. Good location and reasonable rates.

Positives: Indoor pool and hot continental breakfast.

Negatives: Nothing.

Reviewer: Not provided on Tue 20 Mar 2007 rated 10 out of 10.

I was worried that it would be too far from the zoo and beadle sty but it's not. All the downtown attractions are not more than 10-15 minutes away. The hotel is in an upscale area and within a couple of minutes of at least a dozen nice places to eat and shop.

Positives: Hotel is located in a nice area & the hot tub was great.

Negatives: The indoor is a little small but the kids still enjoyed it.

Reviewer: Not provided on Mon 22 Jan 2007 rated 8 out of 10.

Overall, it was a pleasant stay. I was in meetings for 2 days so I was in the room only at night. The front desk was always courteous.

Positives: The room was great and it was a quiet area.

Negatives: It was hard to adjust the temperature to get the room comfortable.

Reviewer: Not provided on Wed 16 Aug 2006 rated 9 out of 10.

This hotel is in a good safe location in Germantown, TN. Also, it is in a good location for shopping at the wolf chase mall and collier vile The staff at the service desk were very helpful. The hotel also had a nice pool and exercise room. This was a good and clean place to stay. I would recommend this hotel to anyone!

Positives: Very nice room, clean, and safe location.

Negatives: Cleaning lady could not speak English only Spanish.