Embassy Suites

Reviewer: Not provided on Wed 08 Jun 2011 rated 10 out of 10.

This hotel was an excellent place to stay. The suite was clean, quiet, roomy and very comfortable. Both the Manager's Reception and the breakfast were delicious. The location was great for sight-seeing in Franklin.

Positives: We really enjoyed the manager's reception - delicious food and relaxing atmosphere.

Negatives: There was nothing we did not like about the Embassy Suites.

Reviewer: Not provided on Tue 17 May 2011 rated 5 out of 10.

Call for a late check in and asked for a king and double room, (had 2 reservations) was told no king available. When I arrived asked again for a king; again told none available. Was told I would have to take a smoking room and a handicapped room that is all I could expect. Sent older children to smoking room and husband, daughter, and I to handicapped. Handicapped rooms toilet does not flush (by now it is midnight and we had been out in rain for 4 hours) luckily we are handy and could get it to work by taking the back off after each use.

Positives: Wonderful breakfast.

Negatives: Was told that with a discount price from priceline, this is all I could expect..

Reviewer: Not provided on Fri 25 Jun 2010 rated 10 out of 10.

One of the best hotels<BR/>I have ever stayed in.

Positives: Friendly staff, spotless hotel.

Negatives: Nothing wrong.

Reviewer: Not provided on Wed 13 Jan 2010 rated 8 out of 10.

The hotel is very nice and clean, the bedroom portion of the suite was extremely quiet. The entire suite was very clean, and the beds were comfortable with sufficient pillows. We have absolutely no complaints about our stay.

Positives: Manager's reception and cooked to order breakfast.

Negatives: The lobby was not heated, it was too cold to be downstairs.

Reviewer: Not provided on Sat 25 Apr 2009 rated 7 out of 10.

The hotel itself was wonderful. The room, staff, and check-in/out was what we expected from Embassy Suites. If you have kids and want to enjoy the pool area find out if there is a kids sports team staying as well. If they are anything like the group we experienced, choose another hotel, there are other nice ones in the area. I would hope the staff would make an effort to monitor the pool area. However this was not the case during our visit. Instead we experienced utter chaos and mayhem and were not able to enjoy the amenities. Between being splashed constantly, the chicken fighting, dodge ball and extreme volleyball it was no wonder not one person outside of the team was able to hear, swim, or sit in the hot-tub, let alone relax. I was certainly embarrassed for their parents and coaches, as well as the hotel for not putting a stop to it. I did not feel compelled to get out of the hot tub, dry off, and walk to the front desk to tattle tale on out of control teens and their idle parents. Maybe you prefer a confrontation, I didn't. I know this would not happen at the Marriott.

Positives: Front desk very friendly, helpful hotel well kept.

Negatives: Pool/ hot tub overrun by kids sports team with no manners or regard for others.

Reviewer: Not provided on Sat 08 Jul 2006 rated 9 out of 10.

This is the second time we've stayed at this hotel. The staff is extremely friendly and helpful. They really go out of their way to help you. The hotel is well maintained and clean. The walls are a little thin... but not to bad. I highly recommend this hotel.

Positives: Very friendly and helpful staff. Attractive hotel.

Negatives: Could hear TV from next room.

Reviewer: Not provided on Tue 07 Mar 2006 rated 3 out of 10.

We stayed at this hotel for a get away long week end. The do not have very good service at all. Things were taken from my room and not returned by housekeeping. They just blew me off and did nothing to compensate for the loss. I was told that my things were thrown out and they could not find them. Do not stay here. They are not a accountable facility

Positives: Clean.

Negatives: Untrustworthy.