Holiday Inn Resort Oceanfront @ Surfside Beach

Reviewer: Not provided on Wed 23 Feb 2011 rated 4 out of 10.

This hotel was not friendly to us. Like another recent hotel we stayed at, they insisted that Priceline specifically requests certain room types in this case, the smoking floor. Even after we found stained sheets in our room, they placed us in a similar room on the smoking floor and said the hotel was full (parking lot was mostly empty). They also charged us an additional fee, indicating it was a resort fee to cover parking and other amenities. However, we were specifically told that parking was free. We feel they were obviously being less than upfront with us. Not a good feeling. We will never go back there if given the choice.

Positives: It is on the ocean unfortunately, we couldn't see it from the lobby or our room.

Negatives: Staff not friendly, stained sheets, horrible smoking odor in rooms.

Reviewer: Not provided on Tue 13 Apr 2010 rated 4 out of 10.

Only good at half price.

Positives: Close to beach.

Negatives: Bad room.

Reviewer: Not provided on Fri 11 Sep 2009 rated 8 out of 10.

Close to the beach. Room was clean but very small. Don't like the dogs in hotel. Staff was very friendly and helpful.

Positives: Close to the beach. Good location.

Negatives: Our room was VERY small.

Reviewer: Not provided on Sun 09 Aug 2009 rated 1 out of 10.

If you enjoy smelling like smoke, or the smell does not bother you, then this hotel is for you! The front desk personnel, are unwilling to help, even when the solution seems so easy.

Positives: Unfortunately there is nothing to say.

Negatives: We asked for a non-smoking room, but got a smoking, front desk was not helpful.

Reviewer: Not provided on Thu 11 Jun 2009 rated 7 out of 10.

Overall good experience, the housekeeping staff and bar staff were excellent but the front desk people would not give any advice of where to go around the area. They were also rude when you would ask simple things like requesting pool towels and didn't know alot about the surrounding area at all.

Positives: Oceanfront views and bar staff.

Negatives: The front desk people were rude and unknowledgable.

Reviewer: Not provided on Wed 15 Apr 2009 rated 6 out of 10.

I was overall satisfied with the hotel. The location was perfect and the lack of excessive of children in the hotel. My only complaint is that every time we left the hotel and I was room was serviced, our key card did not work. I had to go back downstairs to have it reset every day I was at the hotel.

Positives: The location was great and on the beach.

Negatives: My room key kept having to be reset after we went out.

Reviewer: Not provided on Mon 16 Mar 2009 rated 10 out of 10.

The pool is heated but could have been warmer really. The hot tub was perfect. The ocean view the best ever. The staff at the front desk extremely friendly and helpful. Would<BR/>stay at this resort again in the future.

Positives: Stunning few of the ocean, and great staff

Negatives: Pool was heated but could have been turned up a few degrees due to the cold temperature outside for guest enjoyment.

Reviewer: Not provided on Sun 15 Mar 2009 rated 8 out of 10.

A nice hotel with great beach and decent rooms.

Positives: Clean with good bed.

Negatives: Noisy party in parking lot (spring break.)

Reviewer: Not provided on Fri 12 Dec 2008 rated 8 out of 10.

My husband and I enjoyed our stay, especially considering the price. It's certainly not The Ritz but it did meet our needs. The staff was friendly and the oceanfront location was fantastic. The hotel was nice and quiet. Room was pretty nice (a bit out-dated appearing), however, the bed was very comfortable and the bathroom was nicer than I had anticipated. Would stay there again.

Positives: I enjoyed the oceanfront location and convenience to area restaurants.

Negatives: It was a little out-dated appearing.

Reviewer: Not provided on Wed 24 Sep 2008 rated 9 out of 10.

The hotel was what I expected from a 2.5-3 stars. My problem was with the<BR/>room, 1 bed smoking room.<BR/>

Positives: Great location, scenery, price, and staff.

Negatives: My problem

Reviewer: Not provided on Tue 09 Sep 2008 rated 7 out of 10.

The hotel is in a great location. The Hotel is located ocean front, but not all the room is oceanfront and ocean view. My room is facing the parking lot.

Positives: I liked the location (on the beach) and the facilities.

Negatives: Nothing, except on what I described below # 16.

Reviewer: Not provided on Sat 06 Sep 2008 rated 9 out of 10.

A good place to stay on the beach, no frills but clean.

Positives: The front desk people (I had opportunity to speak with two) were extremely friendly and helpful.

Negatives: The balconies were too close to each other.

Reviewer: Not provided on Thu 04 Sep 2008 rated 6 out of 10.

The experience was good with the only complaints of loud pets in the adjacent rooms and the room reeked of smoke.

Positives: Nice location with minimal traffic.

Negatives: We stayed in a smoking room and they allowed pets. Dogs barked a lot.

Reviewer: Not provided on Tue 02 Sep 2008 rated 7 out of 10.

This hotel was fine.

Positives: The pool was excellent.

Negatives: Smoking room.

Reviewer: Not provided on Tue 02 Sep 2008 rated 10 out of 10.

My husband and I truly needed a break from all the usual day to day work activities. We had a wonderful time at your hotel, we were truly impressed with the staff they were all so very friendly and helpful. The bed slept wonderful also! We really liked that the hotel was convenient to the beach.

Positives: Very clean and romantic.

Negatives: We loved everything.

Reviewer: Not provided on Mon 25 Aug 2008 rated 5 out of 10.

Adequate but small, old pool area but rooms newly decorated and bathrooms redone and clean. Away from crowded tourist things, had to drive everywhere but close to Murrells Inlet seafood restaurants.

Positives: Room clean and comfortable with fridge, micro and TV and clean updated bathroom.

Negatives: Pool area old, junky, small.

Reviewer: Not provided on Mon 25 Aug 2008 rated 5 out of 10.

The hotel was acceptable for the most part. Staff was great. My biggest complaint was that the balconies were not at all private. The next room could see into mine and vice versa. They need to consider privacy partitions between balconies.

Positives: Close to beach.

Negatives: No privacy on balconies.

Reviewer: Not provided on Sun 24 Aug 2008 rated 9 out of 10.

Overall it was a pleasant stay. We were out a lot so we did not have a lot of staff contact, but when we did it was pleasant. The housekeeper was especially pleasant.

Positives: The rooms were clean. The bedding was clean and soft.

Negatives: The room was small.

Reviewer: Not provided on Mon 18 Aug 2008 rated 4 out of 10.

The room was very nice clean staff very good we just happen to get a room next to some wild kids who wanted to party all night.

Positives: Rooms were very nice.

Negatives: Beds are to small for 2 adults to sleep in.

Reviewer: Not provided on Thu 31 Jul 2008 rated 6 out of 10.

I loved the location of this hotel and I might stay here again but I would be more apt to look elsewhere first. Our room was small and the sliding glass door wouldn't open (2nd floor) because we had the rooftop view of the overhang in front of the hotel. The staff needs to be more courteous.

Positives: Location.

Negatives: Room was small, poor internet service, room view was horrible.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

I would definitely recommend this hotel. For the price and location, it was very nice and clean. The staff was very friendly. Rooms were a bit small compared to Hilton but not cramped. Go to one of the local restaurants for breakfast as hotel restaurant is overpriced for what you get. I would stay there again.

Positives: Hotel was clean, reasonably priced and staff was friendly.

Negatives: Restaurant breakfast was overpriced.