Hilton Providence

Reviewer: Not provided on Tue 28 Jun 2011 rated 5 out of 10.

For the price, it was adequate. Have paid less for better. Food in restaurant was just mediocre. Ordered steak medium well and got medium rare.

Positives: Location. Front desk personnel was very helpful in trying to help me with the WiFi issue, but could not resolve.

Negatives: No desk in room, could not connect to WiFi.

Reviewer: Not provided on Tue 24 May 2011 rated 9 out of 10.

The Hilton Providence was a gorgeous hotel with wonderful rooms and excellent amenities. Very close to everything. Within walking distance to many restaurants and the local mall.

Positives: Convenient location, close to everything.

Negatives: Expensive parking, Internet at a fee.

Reviewer: Not provided on Sat 16 Apr 2011 rated 8 out of 10.

I was a little nervous about staying here - there were a lot of negative reviews on trip advisor. Many complaints about rude unpleasant staff. Everyone was very friendly and pleasant. Our room was a little on the small side, but clean and tastefully decorated. No complaints.

Positives: Convenient location for people we were visiting.

Negatives: Claimed the bed was queen sized - it seemed small more like a double.

Reviewer: Not provided on Thu 14 Apr 2011 rated 10 out of 10.

The staff was amazing, the hotel was very nice and spacious.

Positives: Staff was very friendly!

Negatives: Parking

Reviewer: Not provided on Thu 20 Jan 2011 rated 4 out of 10.

The TV did not work. After letting the front desk know, we returned to our room after dinner to find the TV on loud with pornography playing on the screen. Despite my reservation and the hotel guest book saying that checkout was 12 pm; the staff came to our room at 11 am and said we needed to leave. I showed them the noon checkout time listed in their own book (the one sitting on the table that described the amenities and room service). The staff said the book was wrong. When I mentioned it at the front desk, they couldn't care less.

Positives: Location was Okay. Security responded quickly to my complaint about my neighbor having his TV full blast from 2 am - 4:30 am.

Negatives: The wrong checkout time is listed on the reservation and the guest hotel guide in the room.

Reviewer: Not provided on Sun 24 Oct 2010 rated 10 out of 10.

I have had stunning rooms, average rooms and small rooms at this hotel. The service is very,very friendly.

Positives: Location.

Negatives: Smaller room than usual.

Reviewer: Not provided on Fri 27 Aug 2010 rated 10 out of 10.

Hotel staff were competent and the cleanliness and quality of room amenities was excellent. Overall, I was very pleased with my stay.

Positives: Very clean, comfortable bed and good location.

Negatives: Parking was convenient, but high price.

Reviewer: Not provided on Tue 15 Jun 2010 rated 10 out of 10.

My husband and I couldn't have been happier with our hotel. We were given a beautiful room with an excellent view of the city. We had two full size beds and would usually request a Queen, but for the price we paid we did not mind the bed size. Room service and housekeeping were great and our breakfast in the room was good. We were able to walk to unique restaurants (good food)and also shopping, theaters, and the waterfront. The staff at the hotel was very accommodating. We left feeling pampered, and very happy with the deal we got on our room.

Positives: Great room, great service, friendly, knowledgeable staff, clean, great location, you can walk to restaurants,shopping etc.great view from out window

Negatives: no microwave or refrigerator in room.

Reviewer: Not provided on Thu 10 Jun 2010 rated 6 out of 10.

Looked nice and tasteful. Shower could have been more updated. It looked like the last thing leftover from the old hotel.

Positives: Tasteful

Negatives: Location was not good for leisure.

Reviewer: Not provided on Sun 30 May 2010 rated 8 out of 10.

Great location, parking is $21/day and there is no free wi-fi. Those are terrible things for a hotel.

Positives: Location

Negatives: No free wi-fi, no free parking.

Reviewer: Not provided on Sat 29 May 2010 rated 7 out of 10.

It is generally great for the price I paid. Everything is great except housekeeping.

Positives: Central location.

Negatives: Housekeeping is bad.

Reviewer: Not provided on Sun 23 May 2010 rated 7 out of 10.

For a converted Holiday Inn, (and you could tell) it is OK but prefer others in this chain.

Positives: Location and parking were a must.

Negatives: Check in was a mess.

Reviewer: Not provided on Sun 25 Apr 2010 rated 5 out of 10.

When I travel with my family I look for good value. I do not expect to pay to park in a hotel's parking facility. Even if a downtown-situated hotel must charge for parking, there is no excuse for charging for WiFi access. Everyone from Starbucks to McDonald's provides free Internet. Hilton should join the 21st century.

Positives: Staff was courteous.

Negatives: Guests did not get free parking in the hotel lot nor free Internet access with the room.

Reviewer: Not provided on Mon 12 Apr 2010 rated 8 out of 10.

Very clean hotel, good location.

Positives: Location and

Negatives: Parking fee too high.

Reviewer: Not provided on Wed 20 Jan 2010 rated 10 out of 10.

Perfect! Would have liked a drink in the bar at the hotel but it closed around 11 on a Saturday night.

Positives: Everything was great, location to Federal Hill Restaurants was a bonus.

Negatives: Did talk to someone who had to change their room because of early am noise from a number of hockey teams staying there. Did not bother us.

Reviewer: Not provided on Tue 05 Jan 2010 rated 7 out of 10.

This used to be a Holiday Inn and they changed to a Hilton. Upgrades were made to spiff it up and increase the star level. I stayed at the Holiday Inn and now the Hilton. There is not a big difference. The staff was very friendly and accommodating. The restaurant Shula's was overpriced with average food. A waitress never came over, so the bartender placed our order at the table. There is Starbucks below the hotel yet it closed at 2:00 pm on New Years Eve and was closed all day on New Years day. Another decent coffee stores was not available in the immediate area which was disappointing. The water was cold and there were not any towels available.

Positives: The location is great!

Negatives: The ability to hear other travelers within their rooms.

Reviewer: Not provided on Sat 02 Jan 2010 rated 7 out of 10.

Price fine, much too expensive without for quality.

Positives: Shuttle service.

Negatives: No comp. continental breakfast, no fridge. Parking $20, ice not convenient.

Reviewer: Not provided on Wed 28 Oct 2009 rated 9 out of 10.

Overall, great hotel, clean, very well kept, good location.

Positives: Great location, right next to the convention center.

Negatives: Parking is $20 per day.

Reviewer: Not provided on Wed 07 Oct 2009 rated 6 out of 10.

We were placed on a smoking floor ~ although the room was non-smoking. The hallway smelled strongly of smoke. The vent in the bathroom was just an opening through to the next room - where you could hear peoples conversations. There was a dog barking on the other side.



Not a great visit.

Positives: Location

Negatives: Smell of smoke.

Reviewer: Not provided on Mon 05 Oct 2009 rated 8 out of 10.

The staff was very friendly and helpful. On the downside, the entry from the garage to the lobby is terrible. The doors are not automatic and the corridor is very narrow so it is a struggle with large pieces of luggage. Once in the lobby there was no information on the city. No maps or info on local attractions.

Positives: The staff was wonderful! My best experience ever.

Negatives: Food and drinks were pricey! This is not NYC!

Reviewer: Not provided on Thu 01 Oct 2009 rated 8 out of 10.

Nice roomy and comfortable rooms.

Positives: Comfortable bed and linens.

Negatives: Kleenex box left with garbage in it, room too close to elevator.