Hilton Scranton & Conference Center

Reviewer: Not provided on Sun 28 Nov 2010 rated 9 out of 10.

The hotel was very nice and fit my needs and expectations. The room was clean and comfortable. Parking is not free and is a hassle. The hotel staff was great and the lobby is very nice.

Positives: The bed was extremely comfortable.

Negatives: Parking was not free.

Reviewer: Not provided on Fri 09 Jan 2009 rated 10 out of 10.

Helpful, convenient, and effective use of the space. Lunch was served quickly, rooms were clean and comfortable.

Positives: Friendly and helpful staff.

Negatives: Everything was good.

Reviewer: Not provided on Wed 03 Sep 2008 rated 4 out of 10.

Our room was not cleaned, despite the children's crumbs on the floor for two days and we were not allowed any flexibility in floor choice or otherwise.

Positives: I really thought the layout of the public space was welcoming.

Negatives: NA.

Reviewer: Not provided on Mon 11 Aug 2008 rated 10 out of 10.

We enjoyed our stay very much.

Positives: Everything.

Negatives: Tricky to get to.

Reviewer: Not provided on Wed 16 Jul 2008 rated 8 out of 10.

The hotel itself was very nice. However, as a result of the hotel's location, there is no street parking or parking lot attached to the hotel. There is a parking structure a few doors down that hotel, customers can park at for a discounted rate of $9.50 per night. Also, the parking structure was not well monitored and upon leaving my car one evening to enter the elevator to get to the hotel, I was faced with two younger, drunk men. It made me rather uneasy. There was a nightclub down the street from the hotel right by the parking garage and drunk people came and went all night in the parking garage. I would have enjoyed my stay more, had the parking lot been attached to the hotel rather than a separate structure.

Positives: The rooms were neat and comfortable.

Negatives: Had to pay extra for parking.

Reviewer: Not provided on Wed 09 Jul 2008 rated 8 out of 10.

It had everything you needed if I was a planned long weekend seems the pool was very nice. I just didn't have time to appreciate all that was there. The bar was a little pricey but the breakfast buffet was excellent and reasonable.

Positives: Courtesy van took us to and back from a wedding.

Negatives: All was fine.

Reviewer: Not provided on Mon 26 May 2008 rated 8 out of 10.

I love the Hilton in Scranton. It is convenient to everything Downtown and is really clean and upscale. The beds are very high end with pillow tops and the pool and workout room are the best in the area.

Positives: The pool is really nice and the water is warm.

Negatives: I would have preferred a king sized bed.

Reviewer: Not provided on Sat 05 Jan 2008 rated 8 out of 10.

Very comfortable beds. Quiet.

Positives: The staff was excellent.

Negatives: Parking was an additional fee.

Reviewer: Not provided on Fri 04 Jan 2008 rated 9 out of 10.

Efficient staff, clean surroundings, and a great location made my stay pleasant.

Positives: Amazing Hot Tub.

Negatives: Incidental Charges put a hold on my debit card.

Reviewer: Not provided on Sun 30 Dec 2007 rated 10 out of 10.

Very comfortable bed and linens, good food, nice large room, deep hot tub, overall nice place.

Positives: Large room, good room service food, deep hot tub.

Negatives: Parking garage, one way street.

Reviewer: Not provided on Mon 26 Nov 2007 rated 8 out of 10.

There was no door man or parking attendant to meet us at the front of the hotel. However, once we figured how to enter; the atmosphere was lovely and the front desk people were very pleasant. There was no help with the suitcases and no bellboy. They had to shifted to the 4th floor on our own. The room was lovely and had a nice view of holiday decor. We were there for family gathering and had a great time. The price was right for a Thanksgiving holiday. We would stay there again.

Positives: The bed and the linens were very comfortable.

Negatives: The bathroom floor was cold.

Reviewer: Not provided on Tue 16 Oct 2007 rated 8 out of 10.

I, daughter + 2 young grandkids waited 2 hrs to get served. Waitresses totally ignored us until we had to complain. They never even came to take a drink order, walked right by us. Had to get up to find a manager to get us some food & drinks. Then all of a sudden in 3 mins all the food and drinks came out, dumped on a table next to us, gave us watered down drinks. Food was a little warm, over fried. We had a great stay in the hotel, very clean, great day in town and then back, tired to that service with two little kids in tow. It was the worst service I have ever had anywhere I have gone. I was really surprised. But no wonder. I watched the waitresses and they were catering to guys and other heavy drinkers. They should be fired as far as I am concerned. I would go back to the hotel but never eat there again. We held off complaining as we are not complainers but that was just too much.

Positives: Easy car access, luggage rack avail. Very clean.

Negatives: Horribly service at grill.

Reviewer: Not provided on Thu 13 Sep 2007 rated 7 out of 10.

Overall, this is a really nice hotel. Its easy to find from the highway. It has a pool and other facilities. The beds are very comfortable.

Positives: The bed was very comfortable.

Negatives: I was given a handicap room with no tub, and I needed a soak.

Reviewer: Not provided on Wed 12 Sep 2007 rated 8 out of 10.

Really decent hotel; I travel extensively and was pleasantly surprised: the room was big and AC was quiet! Food was super and facilities excellent. I had my sons with me on this trip and even they appreciated the subtle extra comforts! Will definitely stay there again.

Positives: Great pool and gym.

Negatives: Receptionist at time of booking in was like a robot - emotionless. A smile would have been nice.

Reviewer: Not provided on Tue 11 Sep 2007 rated 8 out of 10.

Very nice hotel. The location was inconvenient for my business travel throughout the Scranton area.

Positives: Once inside it was very comfortable. Nice large room and nice amenities.

Negatives: Location, inconvenient parking would have rather stayed outside of town.

Reviewer: Not provided on Sat 25 Aug 2007 rated 10 out of 10.

We were pleasantly surprised that the hotel was so nicely decorated, well maintained, clean and had a comfortable feel. The staff was very professional, helpful and pleasant. We did not have to stay in Scranton as our destination was a bit further but we were happy we did. An overnight at this Hilton made our trip enjoyable. The location made it great to see the town "on foot" It was the perfect choice for us!

Positives: Professional staff that was friendly and helpful. Clean, nicely decorated lobby and room.

Negatives: The garage was somewhat inconvenient.

Reviewer: Not provided on Wed 22 Aug 2007 rated 8 out of 10.

Very accommodating to your needs. They lack basic amenities and charge for them.

Positives: Very accommodating lacks basic amenities like fridge cribs microwaves and charges if requested.

Negatives: They charged for stuff that other hotels give for free.

Reviewer: Not provided on Tue 21 Aug 2007 rated 8 out of 10.

The hotel itself was beautiful. We were a little put off by the actual location though. It is right in the middle of town in what looked like a rough area. But it was clean and once we were inside, we felt completely safe and comfortable.

Positives: The room was nice and clean.

Negatives: The service from the staff was almost like an imposition when we had a question.

Reviewer: Not provided on Thu 19 Jul 2007 rated 10 out of 10.

The hotel is conveniently located in a revitalized downtown Scranton near the Steam Town national historic site. The room was very clean and comfortable and the staff quite helpful.

Positives: Convenient location to Steam Town.

Negatives: Had to pay for parking.