Crowne Plaza

Reviewer: Not provided on Thu 07 Apr 2011 rated 6 out of 10.

The hotel is nice, but for the price you pay compared to other hotels or inns of equal value. They should include breakfast and a refrigerator in the room like Country Inns and Suites does and they charge a cheaper rate.

Positives: What is nice about the hotel is that when we come down for Jazz Fest. Most of the concerts we see are at the hotel.

Negatives: The heating system in our room was insufficient and noisy. It did not heat the room well at all. We had maintenance down twice to the room.

Reviewer: Not provided on Mon 03 Jan 2011 rated 4 out of 10.

We paid for what we got in this hotel. It was really a 2-star experience.

Positives: The TV.

Negatives: The carpet was dirty. There was no hot tub. Kids were running rampant.

Reviewer: Not provided on Sat 01 Jan 2011 rated 9 out of 10.

We enjoyed our stay here. Rooms were nice and clean. However, the beds were incredibly uncomfortable. We both had sore backs both days when we got up - and we are not that old! We did not use the pool but it looked nice as did the fitness room. We also did not eat the breakfast but it seemed very pricey at $10.95 per person.

Positives: Large TV, friendly staff, and clean.

Negatives: Uncomfortable beds.

Reviewer: Not provided on Sat 04 Dec 2010 rated 9 out of 10.

Rooms were spacious, well maintained. Food excellent. Staff helpful and friendly. Enjoyed the indoor pool.

Positives: Hotel seems to be up to level and well maintained. Staff friendly. Food excellent.

Negatives: Not critical, but the outside color of the hotel is a terrible yellow.

Reviewer: Not provided on Thu 18 Feb 2010 rated 6 out of 10.

Staff is not friendly. Forgot my wakeup call.

Positives: TV

Negatives: Not very clean, not very friendly, could be better

Reviewer: Not provided on Tue 16 Feb 2010 rated 10 out of 10.

The staff was excellent. I was completely satisfied with all aspects of this hotel. Highly recommend for even the pickier individuals.

Positives: The prime rib buffet.

Negatives: I hear that they are discontinuing the complimentary breakfast.

Reviewer: Not provided on Fri 21 Aug 2009 rated 10 out of 10.

Large, many rooms, swimming pool, good restaurants,clean, good quality

Positives: Facilities, good rooms

Negatives: n/a

Reviewer: Not provided on Thu 13 Aug 2009 rated 5 out of 10.

Although the rooms were quite nice, the rest of the facility was pretty run down. The hallways were dark, walls needed repair, and the carpeting was worn and stained. In the hallway in front of our room, ceiling tiles had been removed exposing the HVAC. It looked like some renovation was underway, but I don't know how much improvement was planned.

Positives: The bed, linens, and towels were very good.

Negatives: Dark hallways, exposed HVAC pipes (renovation?), worn hallway carpet.

Reviewer: Not provided on Thu 13 Aug 2009 rated 9 out of 10.

Over all very nice just wish we did not have to demand a room in another wing to take showers in.

Positives: Nice location and the staff was very helpful.

Negatives: We had no ho water or water at all in our wing for more than 5 hours.

Reviewer: Not provided on Tue 07 Jul 2009 rated 6 out of 10.

Good location in Reading area. Staff friendly and helpful. Lobby is beautiful but room and hallways were in need of total renovation, peeling wallpaper everywhere, dirty and worn carpets, poorly maintained. Pool area looked dirty tired, spa was gone, covered with wood. I guess it cost too much to fix. Our room had crumbs all over the carpet when we arrived, I guess their vacuums are in need of repair too. Fix it up and manage your cleaning and maintenance staffs properly and you'll earn the 3-3.5 stars.

Positives: The lobby was nice. Close to local attractions

Negatives: Needed serious updating, wallpaper peeling, carpet dirt & worn.

Reviewer: Not provided on Wed 31 Dec 2008 rated 10 out of 10.

This hotel was clean, the area where it is located was wonderful for shopping and enjoying the evening with you mate. I told my friend all about our stay.

Positives: The area of this hotel was wonderful we was in the middle of a mall and there was my favorite restaurant, The Red Lobster. I had a wonderful stay.

Negatives: There was nothing I did not like about this hotel.

Reviewer: Not provided on Fri 03 Oct 2008 rated 9 out of 10.

Overall, very pleasant stay. Would stay here again.

Positives: Very accommodating. Great staff. Overall good experiance.

Negatives: Overcrowded parking situation. Not enough handicaped parking.

Reviewer: Not provided on Sat 06 Sep 2008 rated 9 out of 10.

I missed the entrance off the side road because it wasn't clearly marked but was then able to get to the main entrance without any problem. I had a 2-double-bed room, which also included a recliner that could be used for an extra person. Friday night's Chocolate Fountain was nicely laid out with fresh dippers; this was unexpected and very enjoyable. Nice uncrowded small pool, even on the weekend. May not be good for families with young children, but ok for older, well-behaved kids. Highly recommended.

Positives: Bedding was very comfortable. Large public spaces; nicely decorated.

Negatives: Restaurant too pricey for me. Can be a long walk to get to your room.

Reviewer: Not provided on Fri 22 Aug 2008 rated 8 out of 10.

Nice room for the price & has a nice indoor pool (which I wish was open past 10 PM). Staff was very nice. Room was clean!

Positives: Indoor pool & our room had direct outside access.

Negatives: No refrigerator in room/noisy/took 2 calls & several hrs later to get extra cot requested.

Reviewer: Not provided on Fri 22 Aug 2008 rated 10 out of 10.

Very nice accommodations - the staff is very courteous and extremely helpful. The food at the restaurant was excellent.

Positives: The staff was excellent.

Negatives: Can't think of a thing.

Reviewer: Not provided on Thu 21 Aug 2008 rated 9 out of 10.

Very clean. Great location.

Positives: Very clean. Indoor pool and Jacuzzi were very nice.

Negatives: Carpeting was a little stained and should be replaced or cleaned.

Reviewer: Not provided on Sat 16 Aug 2008 rated 9 out of 10.

This is the second time we stayed at the Sheraton in Reading. It was great! During the evening hour on Monday they had a chocolate fountain going in the lobby and it's something different every night! The room was nice - It had two double beds which would have been nice to be queens if the room was a little bigger. The desk in the room was very large and nice for a business traveler. We didn't eat at the restaurant or bar on site but they both looked nice. There is room on site that they have a comedy show on the weekends as well. The indoor pool area was large and has a coffee station available right there. We would definitely stay again!

Positives: Nice indoor pool area.

Negatives: The room has a smaller bathroom sink area than what we're used to.

Reviewer: Not provided on Fri 08 Aug 2008 rated 10 out of 10.

Good stay, nice hotel in a good location, the pool was wonderful, would recommend to stay there again.

Positives: The pool facility was beautiful.

Negatives: The wallpaper in my room was a bit warped.

Reviewer: Not provided on Fri 08 Aug 2008 rated 7 out of 10.

We were greeted with welcome to the fabulous Reading Sheraton. It was, expect that housekeeping gave us no washcloths or hand towels; only three full sized towels. Also, the pool did not have available any towels to dry off with; we had to use our precious supply of full sized towels from the room. The public areas and room were all very clean and attractive and the pool was very nice. Great buffet breakfast available also. All in all I recommend for a trip to Reading.

Positives: Great location, great breakfast, nice pool.

Negatives: Not enough towels/washcloths.

Reviewer: Not provided on Tue 05 Aug 2008 rated 4 out of 10.

Poor, I would never stay there again.

Positives: Nothing, I would never stay there again, too many problems.

Negatives: Unclean, poor staff, not ready during check in, wrong type of bed.

Reviewer: Not provided on Sat 26 Jul 2008 rated 8 out of 10.

Location was excellent and staff was very helpful and friendly. I liked the activities they had in the lobby every night. Overall the hotel is in dire need of remodeling. Very old looking and musty smelling.

Positives: Evening activities in the lobby were interesting.

Negatives: Hotel is in need of remodeling, hallways are musty smelling.

Reviewer: Not provided on Sat 12 Jul 2008 rated 8 out of 10.

This was a great place to stay and the staff was very friendly. The only negative was when I went into the lounge for a drink, I could never get service. After waiting about 10 minutes or so, I just walked out and went back to my room.

Positives: Great location.

Negatives: Service in lounge was terrible.

Reviewer: Not provided on Sun 29 Jun 2008 rated 3 out of 10.

I have stayed at this hotel several times, rooms show signs of wear, carpet in rooms generally worn, always hair in bathroom floors and tubs. Beds are very comfortable, staff is very friendly, decent workout room and hotel is located in a good area of town.

Positives: Nice lobby, friendly staff.

Negatives: Rooms are worn, tile dirty in bathrooms, no soap first night in bathroom.