Super 8

Reviewer: Not provided on Mon 25 Jul 2011 rated 1 out of 10.

Our experience has been horrible. We arrived and checking into our room, which was already reserved took 45 minutes. The lobby which we had to wait in with our small children was 85 degrees. After waiting far too long, the first room we were given did not have functioning air-conditioning. We demanded a new room which we were given, but the air in this room was off, it has been 2 hours and is now late at night, and the temperature is still not comfortable. Also, the main lights in the room do not work, there were not enough towels or washcloths for us, the tub drain does not stay closed, the sink does not drain, and the tub has mildew in it. To top it all off, after searching around when we finally got room keys, we were informed that there is no elevator, so we had to haul everything up the stairs, which is a lot of stuff when traveling with small children. The one worker at the front desk was clearly overwhelmed, and when we asked if we could just cancel our reservation and go somewhere else she told us no and that our best option would be dispute the transaction with our credit card company. We definitely will do that because the room and service we have received is not what was advertised to us and is not acceptable. This hotel needs more staff and needs some maintenance badly. We will never stay here again!

Positives: Continental breakfast.

Negatives: No elevator, under staffed, no AC, too hot, and not maintained.

Reviewer: Not provided on Sat 09 May 2009 rated 1 out of 10.

The whole hotel smelled of strong cigarette odor. My room especially smelled like the cleaning lady had just smoked a pack of cigarettes. I hope you do not use this hotel as a 2 star on your site. It clearly is a 1 star.

Positives: Location.

Negatives: Nonsmoking room

Reviewer: Not provided on Thu 06 Nov 2008 rated 8 out of 10.

Good location. Somewhat pricey. Excellent wireless internet connectivity.

Positives: The location.

Negatives: Side entrance.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

We have stayed here before because it is close to the college campus. We will definitely stay here again.

Positives: Refrigerator and microwave.

Negatives: Asked for non-smoking but got smoking.

Reviewer: Not provided on Mon 11 Aug 2008 rated 9 out of 10.

Very cooperative to move us to another room when our air conditioner wasn't working properly. Need to get rid of the dark spreads.

Positives: Friendly and cooperative.

Negatives: Rooms need to be brighter and more cheerful.

Reviewer: Not provided on Tue 27 May 2008 rated 4 out of 10.

Hotel was nice and clean, Friendly staff, however don't expect to have a leisure swim, the pool was freezing.

Positives: Clean, and Friendly, stores close by.

Negatives: Pool was not heated, whirlpool broken.

Reviewer: Not provided on Mon 13 Aug 2007 rated 9 out of 10.

It was a perfectly adequate hotel for the price.

Positives: The staff was very friendly and accommodating.

Negatives: Very noisy room door closing, but I find that in most hotels.

Reviewer: Not provided on Mon 13 Jun 2005 rated 10 out of 10.

Very pleased with the staff as well as the cleanliness of the rooms. The pool was a refreshing amenity to the hotel as well as the continental breakfast. The breakfast included a waffle maker which made my family and I huge waffles. The area where this hotel was located was great. My family and I were just moments away from places to eat and shopping centers. I would recommend this to all travelers making their way through the quiet and peaceful town of Mount Vernon!

Positives: Everything!

Negatives: Nothing was wrong!