TownePlace Suites

Reviewer: Not provided on Sun 12 Jun 2011 rated 10 out of 10.

I really enjoyed my brief stay at this hotel. In fact, I wish I had planned a longer stay so that I could have taken advantage of the fully-supplied kitchen! The staff was very friendly, my room was extremely clean, and the bed was comfortable. I would definitely stay here again.

Positives: Room was spotless and spacious. Staff was very friendly.

Negatives: Nothing major - hotel surpassed my expectations in every way.

Reviewer: Not provided on Sat 16 Aug 2008 rated 10 out of 10.

It was clean and comfy.

Positives: It had everything you would need to stay there over a long period of time.

Negatives: Nothing.

Reviewer: Not provided on Wed 06 Aug 2008 rated 10 out of 10.

Great place to show off USA to foreign visitors. Yup, they liked Cleveland.

Positives: This hotel was clean, quiet, good amenities, nice place to stay.

Negatives: Sorry to leave.

Reviewer: Not provided on Thu 17 Jul 2008 rated 10 out of 10.

I was very pleased with this hotel. Comfy bed, nice kitchenette and extensive continental breakfast.

Positives: I liked having the kitchenette available and the continental breakfast was extensive.

Negatives: Couldn't get my laptop to work with the high speed internet.

Reviewer: Not provided on Sun 29 Jun 2008 rated 9 out of 10.

We like a clean room (especially the wife), convenient location and got both.

Positives: Clean room and facilities. Very good location and even friendly cleaning lady.

Negatives: Nothing to dislike. Staff doing excellent job.

Reviewer: Not provided on Mon 11 Feb 2008 rated 8 out of 10.

Good hotel for quick business trip, close to a lot of good restaurants, great breakfast free each morning, great beds, very easy to get to right off the freeway, and has a self laundry room.

Positives: Convenience to a lot of restaurants, nice beds, clean easy to get to off the freeway.

Negatives: One day we had to complain because they did not clean our room.

Reviewer: Not provided on Mon 10 Dec 2007 rated 4 out of 10.

I slept really well this stay; the beds are very comfortable and amazing! That is the only thing that shined during our stay.

Positives: The beds are incredible!

Negatives: The staff is either incredible or horrible depending on who you get.

Reviewer: Not provided on Wed 14 Nov 2007 rated 2 out of 10.

I came to stay left a do not disturb sign on my door and my room was invaded and cleaned by housekeeping staff (it was treated very rudely by the clerk). The last time I was here one week ago, my glasses were left on the nightstand. There was no record of them being turned in at all. I have seen superior service and staff performance at dozens of other hotels and a manager who permits this is no manager. I won't stay here again.

Positives: Clean rooms, safe, quiet, some staff is pretty good.

Negatives: There are serious management and housekeeping issues at this hotel.

Reviewer: Not provided on Tue 13 Nov 2007 rated 9 out of 10.

Would be a great place for an extended stay we wished we had more time there to take advantage of the kitchen facilities.

Positives: Great place for the money.

Negatives: Pull out coach was uncomfortable.

Reviewer: Not provided on Sat 10 Nov 2007 rated 3 out of 10.

Left my glasses on the nightstand called a few hours later and checked the next week said they were not found I know they were lying on the stand. Staff not at all helpful.

Positives: Nice rooms and amenities.

Negatives: Customer service is abominable.

Reviewer: Not provided on Mon 05 Nov 2007 rated 5 out of 10.

On checkout, I was grossly overcharged and it took more than a week for management to correct it and management was very rude and not at all helpful with the process. I was quite disgusted with them. Now I like the hotel and some of the staff are courteous but the manager and some of the staff were very rude and I do not appreciate at all that there was insufficient communication between staff and management also, they awakened me at 1:30 in the afternoon when I was doing a night stint at my business despite do not disturb signs, etc. Manager has a lot to learn about keeping a proper hotel she was very unhelpful and rude.

Positives: Clean, safe and nice room  quiet.

Negatives: Staffing and management issues.

Reviewer: Not provided on Mon 29 Oct 2007 rated 10 out of 10.

This is the third time that I have stayed at this hotel. I was very pleased again!

Positives: I liked the apartment like setting and cleanliness.

Negatives: No complaints!

Reviewer: Not provided on Sun 30 Sep 2007 rated 8 out of 10.

This Is an exceptionally safe, clean, quiet place. I enjoyed my stay at my room away from home. Outstanding value for the price.

Positives: Safe, comfortable, quiet, clean, relaxing.

Negatives: Coffee pot didnt work.

Reviewer: Not provided on Thu 06 Sep 2007 rated 10 out of 10.

I was very pleased with my stay. One important thing to note was the free parking as I left on a trip. When my flight came in, I called for the hotel shuttle. The shuttle was unavailable; therefore, they paid for my cab back to the hotel. Although I only stayed one night (before I left on the trip) and was permitted to leave my car at the hotel, they were kind enough to transport me back to get my car. They paid the cab driver on the spot without any questions.

Positives: The room was extremely clean and fresh smelling. The staff was outstanding.

Negatives: Nothing.

Reviewer: Not provided on Mon 03 Sep 2007 rated 10 out of 10.

I hope that I get to stay at this hotel each time I choose 2 stars. It is our favorite.

Positives: The room was really spacious and hotel staff was excellent. Over and beyond.

Negatives: Nothing bad to report!

Reviewer: Not provided on Thu 23 Aug 2007 rated 7 out of 10.

The hotel was difficult to reach by phone. We were arriving by car on the interstate and needed directions and didn't get through until several tries.

Positives: The sofa could be converted to a sleeper. Another suite hotel near Elkhart, IN we had to purchase an air mattress.

Negatives: The toilet plugged up immediately upon using.