Embassy Suites

Reviewer: Not provided on Fri 17 Jun 2011 rated 10 out of 10.

Overall, our stay was quite enjoyable. Looking forward to staying again. Room was neat and clean, very large, food was good.

Positives: Staff very professional and friendly.

Negatives: Pool was supposed to be heated, was very cold. Also just a trickle of water in the rooms shower.

Reviewer: Not provided on Tue 14 Jun 2011 rated 9 out of 10.

I love the hotel I been there before I just didn't like I had to move because my first room was dirty.

Positives: Ii love the hotel.

Negatives: My first room was dirty.

Reviewer: Not provided on Sun 19 Oct 2008 rated 9 out of 10.

Excellent service, rooms, beds, meeting places, breakfast and evening reception!

Positives: Embassy Suites are always excellent. Loved the atriums, and the complimentary cooked to order breakfast.

Negatives: Ice bucket had water in it and there were used washcloths over the shower curtain rod, otherwise everything else seemed very clean.

Reviewer: Not provided on Mon 18 Aug 2008 rated 9 out of 10.

I would like to stay there again in the future.

Positives: A pleasant place to stay, their breakfast was great.

Negatives: We would have liked twin beds but got a king size.

Reviewer: Not provided on Mon 18 Aug 2008 rated 9 out of 10.

Beautiful 3* property. Suite room is spacious, clean, and comfortable. Excellent buffet breakfast with made to order eggs/omelets is huge step above other hotel free breakfasts! Indoor pool is small but adequate. Lobby, atrium area is beautiful--glass elevators are a nice touch. Only drawback is no nearby restaurant options. Hotel is very convenient to highway, yet quiet.

Positives: Suite room was comfortable, clean, and spacious. Hotel was attractive and clean. Great breakfast!

Negatives: No restaurants nearby. Service staff was very slow to respond.

Reviewer: Not provided on Mon 04 Aug 2008 rated 2 out of 10.

I checked in pretty late and the GSR out me on a floor with no air conditioning. The room smelled bad. It was a handicapped room that made me feel uncomfortable. The phone was not working, so much for a wake up call! I did tell the front desk worker, but she didn't seem to really care for my concerns.

Positives: Spacious.

Negatives: Smelled bad and the air conditioning was not working.

Reviewer: Not provided on Sun 03 Aug 2008 rated 10 out of 10.

It was very nice people at the front was nice to check in.

Positives: Computer very nice cleaned.

Negatives: None.

Reviewer: Not provided on Wed 30 Jul 2008 rated 9 out of 10.

Friendly, attentive staff; suite was functionally arranged; breakfast was included and had numerous options.

Positives: Free breakfast.

Negatives: Air conditioning was out 1 night.

Reviewer: Not provided on Sun 06 Apr 2008 rated 9 out of 10.

The hotel staff and facilities were nice.

Positives: The front desk staff worked with us.

Negatives: Nothing.

Reviewer: Not provided on Wed 19 Mar 2008 rated 9 out of 10.

If I stayed here again, I would request a room on a lower level. We loved the room, once we got there. At the entrance door of each room, the guest can look over from the balcony styled walk directly down on the lovely lounge with water falls and fireplace. The railing along the edge of the overlooking walk is not high and would be unsuitable for young children who climb. The elevator is very fast and goes to at least 20 floors. The hotel is lovely and we got wonderful service. The beds were great, even for picky me who needs a firm bed with a soft top. The free breakfast buffet with items made to order was in a lovely dining room and not in a lobby as is often the case. I would go again in a minute--a great getaway for adults.

Positives: Loved the generous sized suites. Was very clean.

Negatives: The upper level rooms required a deck like walk high above the lounge below. The height was actually frightening and the walk to our room was the max.

Reviewer: Not provided on Sat 15 Mar 2008 rated 8 out of 10.

Excellent for business travelers. Large clean suites with internet hookup and a separate area for conducting your business needs.

Positives: Large comfortable suites; friendly accommodating housekeeping staff.

Negatives: Embassy Suites are like indoor motels. Everybody can see which room you're going into.

Reviewer: Not provided on Tue 11 Mar 2008 rated 10 out of 10.

Room was very comfortable and the lounge area was good for family gatherings. Staff was overworked due to a level 3 snow emergency but they did every thing they could to keep everything going.

Positives: Beds were very comfortable.

Negatives: Amenities were overpriced.

Reviewer: Not provided on Thu 06 Mar 2008 rated 8 out of 10.

The stay was very pleasurable. This is the second stay at an Embassy Suites for us. Two great stays. It is nice to get quality and service at an affordable price.

Positives: Room layout/3 stars at an affordable rate.

Negatives: Front desk clerk not very personable/welcoming.

Reviewer: Not provided on Tue 19 Feb 2008 rated 9 out of 10.

We were satisfied with the room (suite). We were especially pleased with the complementary drinks and full breakfast buffet. The staff was extremely accommodating.

Positives: Having a suite was very convenient. The complementary drinks before dinner and the full complementary breakfast buffet were terrific value.

Negatives: The bathroom could have used an update.

Reviewer: Not provided on Tue 01 Jan 2008 rated 8 out of 10.

Overall my experience was more than accommodating and I would recommend this hotel for travelers whether you are on business or enjoying a leisurely stay. 4 stars.

Positives: The king sized suite was more than accommodating.

Negatives: The gift shop was poorly stocked and located. A few travel items I needed were not there.

Reviewer: Not provided on Thu 20 Dec 2007 rated 10 out of 10.

Very good place to stay. Hotel is close to Downtown Cleveland, and has access to all that you would need.

Positives: Location, service, cleanliness, managers reception and morning breakfast.

Negatives: Nothing.

Reviewer: Not provided on Sat 17 Nov 2007 rated 7 out of 10.

The hotel is decent; however there is very poor water pressure in the showers and it does not warm up sufficiently.

Positives: It has a good business center.

Negatives: Parking.

Reviewer: Not provided on Fri 16 Nov 2007 rated 9 out of 10.

Very good overall. Staff was courteous and friendly. Very good breakfast included in the cost of stay. This would be a great place for someone traveling with family as it is all suites hotel living room with fold out bed plus bedroom. Good experience overall.

Positives: Room is very spacious suite was nice, good amenities such as fridge. Comfortable bed.

Negatives: Noise level through door was very high. Very difficult to locate this hotel.

Reviewer: Not provided on Mon 12 Nov 2007 rated 10 out of 10.

Meets and/or exceeds expectations.

Positives: Hot breakfast, USA delivered to door daily.

Negatives: Outdated Gym equipment.

Reviewer: Not provided on Mon 05 Nov 2007 rated 9 out of 10.

Friendly and courteous staff in an outstanding facility.

Positives: Dual living space and the breakfast.

Negatives: Nothing.