Holiday Inn Cleveland-S Independence

Reviewer: Not provided on Sat 01 Oct 2011 rated 1 out of 10.

The hotel seemed nice until we went to the room. Switched rooms several times to get a clean one! Final room was still dirty. Should have left this hotel and stayed somewhere else.

Positives: The location was okay.

Negatives: Rooms were extremely dirty.

Reviewer: Not provided on Tue 19 Oct 2010 rated 10 out of 10.

Good location to everything in the city. Plus the hotel was at Good price. Very clean.

Positives: Friendly and clean.

Negatives: Didn't have any I dislike.

Reviewer: Not provided on Sat 31 Jul 2010 rated 10 out of 10.

The hotel was very convenient location. It was very accommodating to children and staff was friendly.

Positives: Location and kids ate free at restaurant.

Negatives: The pool was loud, slippery, and did not have towels.

Reviewer: Not provided on Thu 18 Feb 2010 rated 10 out of 10.

The hotel was very busy as a statewide meeting for a fraternal organization was held there over the weekend. Except for parking issues due to the number of people at that event, the hotel was presentable and the staff was very responsive.

Positives: The room was clean with little noise from outside the room.

Negatives: Snow in the parking lot.

Reviewer: Not provided on Wed 28 May 2008 rated 8 out of 10.

Again, very neat and clean. Good amenities. Nice place to stay. Recommended.

Positives: Clean and neat.

Negatives: Room service half an hour late.

Reviewer: Not provided on Thu 11 Oct 2007 rated 10 out of 10.

This hotel offered us a nice stay right outside of Cleveland with easy access to the highway.

Positives: Excellent location.

Negatives: All was great.

Reviewer: Not provided on Sun 23 Sep 2007 rated 4 out of 10.

I have stayed in red roof inns and other moderate level hotels that were nicer and cleaner. The beds were lumpy and the sheets and towels very rough. Although some rooms might have been, ours certainly was not. Overall very disappointed.

Positives: Lobby was pleasing to the eye.

Negatives: Hotel review states "newly remodeled" not so in our room.

Reviewer: Not provided on Sat 22 Sep 2007 rated 1 out of 10.

This hotel was horrible, the room was dirty, and the vents on the a/c unit were covered In dust and chunks of dirt. The bathroom was moldy and the toilet kept running, after 3 times of having someone fix It I just dealt with It. The beds were not comfortable and the pillows were small squares, 8x8 that Is not a pillow! I would never stay In this hotel again and told people from my company the same.

Positives: Lobby was nice.

Negatives: Room was dirty, mold In bathroom, horrible beds.

Reviewer: Not provided on Thu 16 Aug 2007 rated 3 out of 10.

The new section's rooms are beautifully remodeled. My husband and I along with our three children dined in the restaurant for breakfast and were treated so rudely by our waiter we actually left with food/drink on the table. A very rude comment was made to my 11 yr old son when he made a special request for a menu item he was told "come on. What you expect kid, youre eating for free! Kids eat free at Holiday Inn's. Would recommend the hotel but go elsewhere to eat!

Positives: The new section was recently remodeled so the rooms were beautiful decorated and very clean.

Negatives: The restaurant staff and management were terribly rude to the point we left with food/drink on the table.

Reviewer: Not provided on Sat 28 Jul 2007 rated 6 out of 10.

The hotel was in a nice location. Near the highway, safe area, etc. The hotel could have been much cleaner. In our room there were stains on the wall and carpet. It was a non-smoking room, but there was a hint of smoke in the air when we entered.

Positives: Nice location from Cleveland, near highway.

Negatives: Our room had stains on the wall, carpet. Not as nice as expected.

Reviewer: Not provided on Sun 15 Jul 2007 rated 5 out of 10.

Hotel was sold out and non smoking rooms were not available.

Positives: Location.

Negatives: Availability of rooms.

Reviewer: Not provided on Fri 13 Jul 2007 rated 8 out of 10.

The room was adequate. I phoned the desk for toothpaste, and I'm still waiting 3 days later. The restaurant experience was horrible. The food was fine, it was the staff. The hostess was young, and couldn't handle both seating people, and taking care of their bills. When my 86 year old aunt asked the waiter for water after we had been seated for about 5 minutes, he sarcastically said that he saw us and would get to us when he was finished with what he was doing.

Positives: The free business center computer.

Negatives: The dining room staff. Weak link at hotel.

Reviewer: Not provided on Sat 09 Jun 2007 rated 10 out of 10.

I enjoyed my stay at the holiday inn. I have stayed in other hotels like this before and have always been satisfied with the services and accommodations.

Positives: I like that it had a fitness center right next to the pool area.

Negatives: No hot tub.

Reviewer: Not provided on Sat 21 Apr 2007 rated 4 out of 10.

While the common areas were nice the room was in need of up dates. I actually turned on the light in the middle of the night to see if I was sleeping on box springs. The Amerisuites across 77 is a real 3 star HI. Is at best two.

Positives: The common areas.

Negatives: It was probably nice in the 80's I would say every thing about the room needed updated.

Reviewer: Not provided on Sat 09 Dec 2006 rated 4 out of 10.

This is your basic hotel ' sleep, eat and shower. It's a holiday inn and my expectations were already low' and I was not disappointed.

Positives: Free internet.

Negatives: The smell.

Reviewer: Not provided on Sat 04 Nov 2006 rated 8 out of 10.

We stayed at a 2 star Comfort Suite in Columbus the night before that was 1/2 the cost and a little cleaner and more comfortable, although no room service was available there.

Positives: Good room service meals, close to major highway.

Negatives: Heater vents blew right onto bed should've been at foot of bed by desks.

Reviewer: Not provided on Thu 26 Oct 2006 rated 5 out of 10.

For an older hotel they have done a nice job of keeping up. Bathrooms and doors could use an upgrade.

Positives: Pillows and beds were much more comfortable than I had expected from a Holiday Inn.

Negatives: The bath tub was cracked and the door for the connecting room was very flimsy and light shined through the button of the door all night long.

Reviewer: Not provided on Wed 25 Oct 2006 rated 4 out of 10.

If you can sleep on just about anything, and you like the convenience of a night club in your hotel, stay here. The staff is very friendly enough but don't seem to really care about customer satisfaction. With so many other 3stars at this exit, stay elsewhere!

Positives: The location.

Negatives: The mattress and other room furnishings were below average.

Reviewer: Not provided on Wed 04 Oct 2006 rated 8 out of 10.

Nice restaurant. Lounge as active as ever on Saturday night. Friendly staff. Room nicely maintained and big enough. Would have liked to have more coffee packets in the room.

Positives: Known commodity, have stayed there before, convenient.

Negatives: Saturday night parking was difficult.

Reviewer: Not provided on Sun 24 Sep 2006 rated 4 out of 10.

Clean and friendly. Rock hard mattress. My first "non-smoking" room reeked of smoke. Front desk immediately sent someone up with a key for a new room that smelled better.

Positives: Friendly staff.

Negatives: Hotel was more than 15 miles from my business event - old and poorly maintained facility.

Reviewer: Not provided on Wed 06 Sep 2006 rated 1 out of 10.

Would not stay here again for anything in the world! Heaven forbid if you had a family !

Positives: Nothing.

Negatives: Very bad service! Had some money taken from room bye the cleaners. The rooms where very noisy and the party went all night without anything being said.

Reviewer: Not provided on Thu 31 Aug 2006 rated 9 out of 10.

Convenient, good stay for the price, various eating areas and shopping around the hotel and freeway makes this a good choice.

Positives: Convenience, affordable, friendly & attentive staff.

Negatives: Parking. There should be separate designated parking areas for hotel patrons and visitors.

Reviewer: Not provided on Tue 15 Aug 2006 rated 4 out of 10.

They insisted no smoke free rooms were available and put me on a smoking floor with loud parties going on and children running down the hall until 11pm.They told me they were sold out for the evening and I had no other choice of rooms yet at the desk another customer arrived one week ahead of his reservations and they accommodated him with no problem. Within 10 min. of arrival to the room the toilet backed up and overflowed. They did come attend to it in a half hour but it still did not help as I was already upset over the smoking room.

Positives: The waitresses were very friendly and helpful.

Negatives: I did not get a smoke free room as requested. Toilet overflowed!