Hilton Garden Inn

Reviewer: Not provided on Wed 23 Sep 2009 rated 2 out of 10.

Good breakfast, nice room, did not have attention to detail, nice furniture, hated-no security and not being able to sleep more than 3 hours each night for three nights went across the street Residence Inn, very pleasant experience they even put our groceries in a refrigerator early before our check-in to help us when we fled from the Hilton Garden Inn, staff at Hilton was very nice, but when I called the desk and complained after two nights they said all they could do is call the party, they booked a wedding party next to me two nights in a row and the last night it was a hip-hop party with rocking music all night.

Positives: Good breakfast.

Negatives: No security.

Reviewer: Not provided on Wed 26 Aug 2009 rated 3 out of 10.

It was nice and quite. The pool was very nice. We had to pay for breakfest. The room was to small. The room service food was poor and expensive.

Positives: the pool

Negatives: We had to pay for breakfest. The room was to small. The room service food was poor and expensive.

Reviewer: Not provided on Tue 18 Aug 2009 rated 9 out of 10.

The hotel was nice and very comfortable. It did not seem to warrant a 3 1/2 star rating though. It was clean and quiet.

Positives: It was a good location for us.

Negatives: The rooms just seemed like any other room, nothing special.

Reviewer: Not provided on Thu 12 Mar 2009 rated 9 out of 10.

The lobby is beautiful with helpful staff. Exercise equipment is high quality and the pool temperature felt warm. Room was cozy and pretty with a great bed and good temperature control.

Positives: Cozy, pretty room, good exercise room, pretty lobby.

Negatives: Our coffee carafe had dried pieces of tea in it, TV contrast needed adjusting.

Reviewer: Not provided on Sat 13 Dec 2008 rated 3 out of 10.

Upon check in no staff she was outside the door smoking. Son has asthma. When she came in she smelt like smoke. Not good! Pool and hot tub not working. Lobby cold. Did not want to stay there! Plus 1st room had hair in tub. No thanks. Not a pleasant time!

Positives: The breakfast was nice.

Negatives: Pool and hot tub not working. Staff was smoking. Cold in lobby.

Reviewer: Not provided on Mon 31 Dec 2007 rated 10 out of 10.

This is my second visit to this hotel. Very nice, but not great construction. Last time I could hear the people in room above me walking (or running little children I guess) throughout the night. This time, I asked for a top (4th) floor room. Worked out just great!

Positives: Very accommodating (gave me non smoking room on top floor).

Negatives: Unfortunately, there is not a complementary breakfast.

Reviewer: Not provided on Wed 28 Nov 2007 rated 10 out of 10.

This is a great facility. Clean. Would enjoy a return visit, but would try to get a top floor. Could hear people walking in the room above me.

Positives: Very pleasant, attractive, high quality.

Negatives: Could hear folks in the room above me walking around all night.

Reviewer: Not provided on Mon 12 Nov 2007 rated 9 out of 10.

A good place to stay. Parking lot needs better lighting.

Positives: Friendly staff, good location, large comfortable rooms.

Negatives: Charge you $8.95 for a continental breakfast.

Reviewer: Not provided on Fri 02 Nov 2007 rated 10 out of 10.

Warm and inviting hotel with a staff to match. Would diffidently stay there again.

Positives: Very comfortable rooms. Great staff.

Negatives: Hot tub/spa was cold.

Reviewer: Not provided on Tue 30 Oct 2007 rated 8 out of 10.

Overall nice hotel. Rooms and public spaces are tasteful and inviting.

Positives: Comfortable beds.

Negatives: Inefficient check out.

Reviewer: Not provided on Mon 29 Oct 2007 rated 10 out of 10.

Excellent accommodations and public area. Quiet and relaxing with good restaurants near by.

Positives: Great public area and entrance way meeting area.

Negatives: Parking lot could be lighted better. Parking is remote from the entrance. Too many handicap spaces in key parking area.

Reviewer: Not provided on Thu 18 Oct 2007 rated 10 out of 10.

Really enjoyed my stay here. Very quiet and great beds.

Positives: Housekeeping was incredibly friendly. The front desk staff was also very warm. They cater to parents with children.

Negatives: No real weight machine in the fitness room.

Reviewer: Not provided on Tue 16 Oct 2007 rated 9 out of 10.

My wife is ill and requires several visits a year to the Dublin Arthur James cancer hospital. We like to stay when we can overnight after her treatments but had been unable to find a place close enough and at a fair price to do this. When we stayed there everything went very smooth, the desk clerks were very nice, and even was able to give us directions that were exactly right. What can I say when things are done right keep doing them. We look forward to staying with you again.

Positives: It was very clean, the management was very helpful, and the food was very good.

Negatives: In room movie prices were somewhat steep.

Reviewer: Not provided on Wed 01 Aug 2007 rated 8 out of 10.

My overall experience at this hotel was positive. The quality of the property met my expectations. I would give a high rating for the comfort, decor and facilities. The staff was very helpful when I checked in. I arrived early and they were able to accommodate me. I requested a non-smoking room; however, the room I was given smelled of stale smoke. They promptly provided me with another room. However, I was extremely frustrated when I went to check out. I had an early morning flight and needed to leave the hotel around 4:15 am. No one was at the front desk when I went to check out. No one answered the phone when I called. The lobby was open with no one present. Anyone could have come in the hotel. I not only wasted valuable time trying to find someone, but I became quite concerned about matters of safety. Had any guest had an emergency and attempted to contact the front desk, no one would have been present to assist them, not to mention the lack of security at the main entrance of the hotel. I hope this is not a policy to allow employees to leave the front desk unattended.

Positives: The lobby was very clean and inviting. My room was quite comfortable, especially with a refrigerator and microwave.

Negatives: I had an early morning flight. When I went to check out, no one was at the front desk, nor did anyone answer the phone. I wasted valuable time.

Reviewer: Not provided on Fri 27 Jul 2007 rated 2 out of 10.

This hotel was poorly constructed. The bathroom sink leaked, the internet service was down for both days of our stay, and the hot water heater broke leaving us unable to shower before a very important meeting. I would never stay at this hotel again, regardless of the excellent location for everything we needed to do in Columbus.

Positives: Location.

Negatives: Internet didn't work. Hot water ran out. Bathroom sink sprung a leak.

Reviewer: Not provided on Thu 19 Jul 2007 rated 9 out of 10.

We liked this hotel especially for the price we paid!

Positives: Nice, clean, close to the highway and shopping.

Negatives: Spa was broken, pillow were too soft.

Reviewer: Not provided on Wed 11 Jul 2007 rated 1 out of 10.

The hotel was clean and fine. But upon leaving we asked for a statement. We were billed an additional $35.00 by the hotel on our credit card! No explanation! Very Disappointing! Will never stay there again.

Positives: It was clean.

Negatives: An additional $35.00 charge on credit card. No explanation.

Reviewer: Not provided on Wed 11 Jul 2007 rated 9 out of 10.

The Hilton Garden Inn was very nice. It is in a great location, close to restaurants, stores, etc. The check in girl was so nice (Kelly) and welcomed me with a smile. I also liked the fact that it is a freestanding hotel and you don't have to pay to park like you do at some hotels. Very positive experience for us.

Positives: We requested a king bed/NS and the room was huge-almost suite size!

Negatives: They had me present a cr. card for incidentals so I used my Visa debit card and I checked my acct and they still have a hold of $50.00 on it.

Reviewer: Not provided on Fri 06 Jul 2007 rated 10 out of 10.

Check in desk was very friendly. Had a small problem with room which was corrected immediately. Location was excellent and room was very nice.

Positives: Friendly front desk, willing to help with my desired location of a room.

Negatives: The sign at the entrance was too small. Hard to see at night.