Embassy Suites

Reviewer: Not provided on Sun 18 Sep 2011 rated 9 out of 10.

The check in staff was incredible. They were very friendly & helpful. We were in town for a brief overnight vacation--to see a baseball game & go to the Rock & Roll Hall of Fame. The hotel was conveniently located for both. In fact we walked both places as well as to a restaurant that evening. The room was very spacious and clean. The work-out facility was great.

We will definitely stay there again.

Positives: The breakfast was excellent!

Negatives: There was no free parking available.

Reviewer: Not provided on Fri 02 Sep 2011 rated 5 out of 10.

When I checked in at 3pm, they didn't have a King Bed suite, offered a Queen bed instead. When I went to the room, it wasn't a queen bed, nor was it a 2 room suite. It was a regular or full size bed and a hotel room like most others. The bathroom had a used towel hanging on the towel hook on back of the door and a used and dried wash cloth hanging over the shower rod! The attention to detail is lacking at this property. The hallways are narrow and the maids constantly leave their carts right in the middle or the hall and not up against a wall and I was constantly having to walk around their carts or wait for them to move them so I could get through.

Positives: Location was key, within 3 blocks of Progressive field.

Negatives: It was not a suite (they advertise 2 room suites). No king bed available!

Reviewer: Not provided on Fri 22 Jul 2011 rated 6 out of 10.

Our room was very large, but not well furnished; it needed a kitchen table or something to fill the over-sized space. When our room was cleaned by maid service, our bed was barely made -- the spread was thrown back over the bed crookedly without adjusting the sheets and the pillows tossed on top. In addition, two trays with dirty dishes, (one from breakfast, one from room service the evening before) were left in the room after it was cleaned! We called to ask the desk to send someone to remove them, and no one came. We finally put them outside our door where they remained for some time. We called prior to our stay and asked for the concierge. The woman who answered seemed to be confused, then said, I'm the concierge and proceeded to give us what were uninformed suggestions for restaurants in the area. The best help we received all weekend was from the valets at the front desk, who were knowledgeable and friendly. We found the desk staff to be young and unprofessional. There was no bell service offered. The hotel dining areas are very attractive and the food and drink offered was quite good. It is a bit of a walk to most of the popular downtown venues, but to its credit, it does offer a convenient free shuttle service. Overall, it was adequate, but not any place I would recommend to friends.

Positives: The bar/restaurant area was very nice; complimentary breakfast was excellent.

Negatives: Front desk service was not professional (young, not helpful or knowledgeable), the best advice we received about the area was from valets!

Reviewer: Not provided on Thu 16 Jun 2011 rated 5 out of 10.

For what I paid for this room on Priceline.com, it was worth it. If I had to pay the weekend asking prices, I would not have been happy. This is not a 3.5 star hotel by any stretch of the imagination. The line for the cooked to order breakfast was unbelievable. The so-called buffet set-up was cold and inedible. The cocktail hour was excellent and so was the staff during it. Good location for a re-build.

Positives: Amenities like the cocktail hour and the breakfast, though we couldn't get to breakfast due to lines.

Negatives: This hotel is very dated and in disrepair in many ways. My room didn't even have a number on it.

Reviewer: Not provided on Tue 24 May 2011 rated 10 out of 10.

Location is great. Service is friendly. Breakfast complimentary, made to order and delicious. Suite was big and overall experience exceeded expectations.

Positives: Very spacious, clean, and great service.

Negatives: Hard to find parking outside of valet.

Reviewer: Not provided on Sat 23 Apr 2011 rated 9 out of 10.

Overall the room was good. The parking was priced high there was a shuttle offered but for only a two mile radius.

Positives: The televisions in the room were very nice and updated.

Negatives: The parking was not ideal.

Reviewer: Not provided on Sat 16 Apr 2011 rated 9 out of 10.

Very nice everyone very helpful even housekeeping.

Positives: It has a shuttle bus anywhere within 2 mile radius Very helpful.

Negatives: King size bed more like a double only complaint.

Reviewer: Not provided on Tue 15 Mar 2011 rated 10 out of 10.

The room was larger than the other Embassy Suites that I have stayed at. The staff was absolutely wonderful & it was very clean. The room service food was even very good.

Positives: The staff was very friendly and informative & the location was perfect for our needs.

Negatives: There was nothing not to like.

Reviewer: Not provided on Fri 18 Feb 2011 rated 9 out of 10.

Very much worth the price. Management has done a good job training the staff on customer service but could work on consistency of the parking/valet prices, (we were told one price at check-in and charged another at check-out).

Positives: 90% of the hotel staff was extremely helpful, especially one of the staff.

Negatives: We did not like paying for Internet and the king bed slouched in the middle.

Reviewer: Not provided on Fri 28 Jan 2011 rated 9 out of 10.

I recommend this hotel to anyone.

Positives: Clean hotel, nice decor and great breakfast. Also great shuttle service.

Negatives: Lots of people congregating at the front desk at check in. Not employees.

Reviewer: Not provided on Mon 20 Dec 2010 rated 9 out of 10.

Nice comfortable hotel in great location.

Positives: Location and suites with lots of room.

Negatives: Limited shuttle especially to Cleveland clinic.

Reviewer: Not provided on Sun 19 Dec 2010 rated 10 out of 10.

Great hotel for Cleveland stays. Everyone was friendly and helpful. The fifth floor lounge/restaurant was lovely. Complementary breakfast was one of the very best we've encountered in our travels. The guy on the grill doing the omelettes was ambidextrous and had four made to order going at once; a real pro with a spatula! Minor hassle exiting the parking garage that ate up a half hour of my morning. But after making my way back to the front desk, things progressed quickly. I recommend Embassy Suites at the Reserve Inn Cleveland to a friend.

Positives: Breakfast buffet, omelettes to order, friendly staff were all outstanding.

Negatives: Exiting the parking garage was a huge hassle: no attendants, credit card no accepted, ten dollar bill was the only way out.

Reviewer: Not provided on Tue 20 Apr 2010 rated 10 out of 10.

From the concierge to the handyman, every staff person was pleasant, professional and helpful. We are seniors, but saw families, couples, and business people enjoying the hotel. I would not hesitate to stay at the Embassy Suites-Downtown Cleveland.

Positives: Excellent staff, great food, complementary breakfast and open bar.

Negatives: Televisions in the breakfast room were tuned to FOX News. Very annoying.

Reviewer: Not provided on Wed 07 Apr 2010 rated 9 out of 10.

A little noisy at times but overall very nice location and facility. Great work out rooms too!

Positives: Great free breakfast.

Negatives: Room was drab.

Reviewer: Not provided on Mon 01 Mar 2010 rated 2 out of 10.

The bed was the worst thing I've ever laid on! If you lay on edge you would literally roll to the center. There was toothpaste on bathroom cabinets and overall the room did not seem clean. Staff was helpful and friendly. Free breakfast nice but not worth $130!

Positives: Shuttle bus.

Negatives: The bed was terrible, should be thrown out!

Reviewer: Not provided on Thu 31 Dec 2009 rated 2 out of 10.

Heat did not work in the living area, bathtub caulking torn, one toilet did not flush, not enough condiments for coffee and tea, TVs don't have HD connections for laptop. In addition my daughter's class ring was left there and not returned.

Positives: The chef cooked to order breakfast.

Negatives: Heat did not work in the living area, bathtub caulking torn, one toilet did not flush, not enough condiments for coffee and tea, TVs don't have HD conns.

Reviewer: Not provided on Thu 24 Sep 2009 rated 1 out of 10.

Okay. Public areas were fine but room was smokers room on the smoking floor. My clothing still stink after<BR/>I got home.

Positives: All except the smoke.

Negatives: The stinking smoker s room.

Reviewer: Not provided on Tue 08 Sep 2009 rated 10 out of 10.

Good.

Positives: Very good shuttle service.

Negatives: Should expand dinner menu.

Reviewer: Not provided on Sat 06 Jun 2009 rated 10 out of 10.

Great value, great room, 2 hour open bar, breakfast in the morning.

Positives: Great suite.

Negatives: Pay for parking.

Reviewer: Not provided on Thu 07 May 2009 rated 7 out of 10.

Location good reasonably priced, shuttle service was great and took us everywhere we wanted to go without taking our car out of the garage. Staff was friendly and helpful. Hotel room was dingy, sparse with furniture, but somewhat clean.

Positives: Location.

Negatives: Hotel room was dingy and sparse even though it was a 2 room suite.

Reviewer: Not provided on Mon 16 Mar 2009 rated 7 out of 10.

My over all stay at the hotel was good. I did not like the fact that u had to pay to park in their garage every time you left the garage. They should have a charge for the whole day especially if you are going to be coming and going from the hotel.

Positives: The room was a good size, especially the sitting room.

Negatives: I did not like the fact that there was only one light switch to the bathroom even though there were two doors.

Reviewer: Not provided on Tue 23 Dec 2008 rated 3 out of 10.

We had 2 rooms. One room was fine. The other room did not have hot water, and the furnace did not work. We were told to let the water run for a while and it would heat up. It did not. When we called about the furnace, maintenance had went home for the night. So we asked for more blankets. Great for my kids to see. Hotel staff was friendly, but unable to do much due to the lack of resources that they had available.

Positives: Nice pool and workout facility.

Negatives: None around at night to help with maintenance issues.

Reviewer: Not provided on Thu 31 Jul 2008 rated 9 out of 10.

This is a nice hotel with little frills but clean. Great location to Base ball park and rock and roll museum. It has a very friendly staff. This is a nice clean place to spend the night. It is what it is.

Positives: Staff was very helpful.

Negatives: Could have decorated a little nicer.

Reviewer: Not provided on Sat 19 Jul 2008 rated 8 out of 10.

The hotel is conveniently located in downtown Cleveland and in an apartment tower that also includes a grocery store, small restaurants and a coffee shop. It also has a free shuttle service to nearby attractions. The living area in our suite was somewhat bare and not updated, but the beds were very comfortable. Our only complaint was the maid service was a bit sloppy - bed throw pillows left on the floor, did not leave coffee packs, did not wipe off furniture or remove room service dishes.

Positives: The beds were comfortable and staff was friendly.

Negatives: Maid service was sloppy.

Reviewer: Not provided on Thu 03 Jul 2008 rated 10 out of 10.

Rooms were spacious, clean and staff was extremely nice and helpful. The location was great as well as having a free shuttle to take you places around town. The price was a little higher but well worth it.

Positives: Everything.

Negatives: The Jacuzzi was not available to use.

Reviewer: Not provided on Mon 09 Jun 2008 rated 8 out of 10.

Very nice, lots of space in room, good location for local attractions.

Positives: Complimentary shuttle to local attractions.

Negatives: Short staffed.

Reviewer: Not provided on Wed 23 Apr 2008 rated 7 out of 10.

Overall the hotel was great! great rooms great location. Some of the staff were not very friendly, but I would certainly recommend this hotel to people.

Positives: We loved the shuttle that would drop you off and pick you up fun! Also great breakfast!

Negatives: Our bathroom was dirty.

Reviewer: Not provided on Tue 26 Feb 2008 rated 9 out of 10.

Everyone from the check in/help desk to the restaurant staff was extremely courteous and helpful. The room itself was very nice. I especially liked the fact that the bedroom was separate from the living quarters. The carpets were a little dirty in some areas but that is to be expected with the traffic I'm sure the room sees. We did not get the opportunity to see or use the pool so I really can't comment on that. The location of the hotel was great.

Positives: I liked the separate bedroom.

Negatives: The carpet was a tad dirty.

Reviewer: Not provided on Wed 30 Jan 2008 rated 7 out of 10.

Location was convenient and staff was very friendly. Easy check in/out.

Positives: In room suite.

Negatives: Could have been cleaner and the food was not good.

Reviewer: Not provided on Mon 14 Jan 2008 rated 7 out of 10.

In general this hotel is very nice, only a few things that were disappointing. The staff was very friendly and courteous. Room service was prompt and the plate sizes were quite large for the price. The fitness center is one of the best I have ever seen in a hotel. The only problem with the hotel was the clutter left in the hallways. There were at least half a dozen room service trays in the hallway when I checked in, including one at my room! They were finally cleaned up, but at 4am and it wasn't that quiet; the sound of the staff picking them up actually woke me up. Had that problem not existed, this would be a near perfect stay.

Positives: Spacious room, outstanding fitness center.

Negatives: Cluttered hallways; many room service trays out for a long time.

Reviewer: Not provided on Sat 05 Jan 2008 rated 9 out of 10.

The hotel staff made our stay very comfortable. The rooms met all of our expectations.

Positives: Friendliness and helpfulness of the staff.

Negatives: Parking.

Reviewer: Not provided on Fri 04 Jan 2008 rated 9 out of 10.

Nice place to stay. Enjoyed the complimentary drinks and breakfast.

Positives: Size of room.

Negatives: No backup when shuttle broke down.

Reviewer: Not provided on Wed 02 Jan 2008 rated 10 out of 10.

Excellent value! Nice to have a separate space from sleeping quarters. Leg mate hot breakfast bar, INCLUDED.

Positives: Roomy, location, free hot breakfast.

Negatives: None.

Reviewer: Not provided on Wed 02 Jan 2008 rated 7 out of 10.

Excellent location of hotel. The shuttle will take you and pick you up for anything in the surrounding Downtown area. The rooms were spacious and the beds comfortable. It was mostly a positive experience. The only complaints are the parking accommodations are pricey, and there were a lot of parties (New Year's Eve) in the rooms. The one next to us was loaded with loud kids (many of them minors), when we called the front desk (twice), they came up and asked them to quiet down, but didn't do anything about the underage drinking. We weren't able to get to sleep until 3 a.m. No comps for our incontinence.

Positives: It is close to a large variety of places to go and things to do.

Negatives: There was a party in the room next to us, many minors, much noise, and no security shut-down.