Embassy Suites

Reviewer: Not provided on Fri 11 Feb 2011 rated 1 out of 10.

Worst hotel I've ever stayed in. Huge stain on the mattress. Switched rooms only to find mold in the shower and a blocked air vent filled with dirt. Management was unapologetic and I'm still waiting for them to address my concerns.

Positives: Nothing.

Negatives: Dirty room, horrible customer service.

Reviewer: Not provided on Thu 10 Feb 2011 rated 4 out of 10.

The staff was not as pleasant this trip. I received no eye contact! I asked for a king bed and was sent to three rooms, the first two with double beds. When I went to bathe, the tub had hair and old soap buildup in the soap racks. The cook to order breakfast was ok, but the silver wear and cups were dirty!

Positives: The location!

Negatives: The cleanliness! My room was dirty! My tub and sinks were not clean!

Reviewer: Not provided on Sun 28 Nov 2010 rated 10 out of 10.

The hotel check in was easy, with luggage carts available. Comfortable rooms with plenty of space. Very nice breakfast buffet with a pleasant and accommodating Jamaican chef! The front desk tried to help me when my neighbors alarm started ringing at 6am and didn't stop after many phone calls from desk, pounding on wall, and a visit from desk clerk (bar was on his door). He finally woke up and turned off his/her alarm after an hour. The front desk offered a late check out for my complaint. I would stay at this hotel again!

Positives: Met all of my needs and desires.

Negatives: Nothing about the hotel. My next door neighbor's alarm went off at 6am and I had to call front desk and they tried to wake them unsuccessfully 1 hour

Reviewer: Not provided on Tue 26 Oct 2010 rated 10 out of 10.

I thoroughly enjoy my stay at the Embassy Suites Hotel. The only complaint I have is that upon check-in the first room I was given, which was classified as non-smoking, smelled heavily of smoke. The staff was quick to accommodate me by changing my room and meeting me on the alternate floor to exchange keys. The second room was fresh, clean and comfortable.

Positives: Friendly staff, nice complimentary breakfast, and comfortable room.

Negatives: Restaurant closes early, nothing available in hotel for late night dining.

Reviewer: Not provided on Mon 20 Sep 2010 rated 10 out of 10.

I had an issue with the first room but the staff was kind enough to move me promptly. Everything was clean. happy hour is a welcomed touch.

Positives: Nice staff

Negatives: Had to swap rooms. First room smelled like cigars and dog, shower was stuck on hot.

Reviewer: Not provided on Fri 13 Aug 2010 rated 9 out of 10.

Great hotel with good service and staff.

Positives: Care by people at front desk.

Negatives: Parking.

Reviewer: Not provided on Wed 17 Mar 2010 rated 8 out of 10.

It was a nice stay. The breakfast is substantial, not just cereal and bagels! The room was large and the bedding was comfortable. It was a great hotel for a great price. The bathroom could use a touch up, but it wasn't dirty, just not on par with the rest of the hotel. Loved the turtles in the pond.

Positives: The rooms were very spacious.

Negatives: The bathroom was small and I had to ask for extra towels. One of the towels looked as if it had been stuffed on the counter after being used.

Reviewer: Not provided on Tue 17 Nov 2009 rated 10 out of 10.

This was a great hotel with friendly staff and beautiful amenities.

Positives: Atrium was gorgeous.

Negatives: Parking and bathroom needs towel bar.

Reviewer: Not provided on Tue 08 Sep 2009 rated 7 out of 10.

I liked the hotel but felt it was not exceptional for the price.

Positives: Staff was responsive.

Negatives: Bathroom is worn.

Reviewer: Not provided on Thu 20 Aug 2009 rated 9 out of 10.

The rooms were very clean and nice, the hotel staff and manager very helpful and friendly. Although there was a housekeeping oversight the manager and staff once notified went out of their way to correct the problme as well as compensate me and my family making our stay very pleasant.

Positives: Hotel staff was very helpful and friendly.

Negatives: Security officer delivered towels to room after none were left by housefeeping

Reviewer: Not provided on Sun 10 May 2009 rated 1 out of 10.

Very rude front desk manager, I would never stay here again. The front desk manager's attitude was shocking, he didn't want to go out of his way and basically told me to take the room or leave it. I was not in a position to walk away so stayed for one night only and changed hotel the next day. The hotel was not the cleanest I have stayed at and the location and was out of the way. Quite a disappointing experience for a Hilton family hotel. The front desk manager needs to go and work in a place where he doesn't have to deal with the public.

Positives: Nothing.

Negatives: The front desk manager's attitude.

Reviewer: Not provided on Thu 30 Apr 2009 rated 9 out of 10.

The rooms were excellent.

Positives: The quality.

Negatives: They charged an extra $10 to have a non-smoking room.

Reviewer: Not provided on Tue 28 Apr 2009 rated 10 out of 10.

Clean, conveniently located hotel with friendly staff. They were replacing some carpets while I was there, so it is well maintained with a wide variety of service.

Positives: Friendly staff.

Negatives: No safe in room.

Reviewer: Not provided on Wed 08 Apr 2009 rated 9 out of 10.

Very nice.

Positives: I loved the overall experience.

Negatives: My sink was slow draining but it wasn't a major problem.

Reviewer: Not provided on Sun 29 Mar 2009 rated 9 out of 10.

The hotel was a totally great experience. Front check in, the staff was friendly and attentive. The room was clean and spacious with two big flat screen TVs. The free breakfast was great. The cooks are very respectful and friendly to your breakfast order.

Positives: The front desk staff

Negatives: The TV volume is pre-set to a loud level. So be aware when you turn it on.

Reviewer: Not provided on Mon 02 Feb 2009 rated 9 out of 10.

quality of the hotel was much better than I expected. The weather was bad outside so we decided to eat at the resturant which had a good variety at a reasonable cost.

Positives: Staff were very friendly and accomodating

Negatives: Room keys deactivated. Had to visit desk 3 times because they wouldn't work

Reviewer: Not provided on Thu 22 Jan 2009 rated 10 out of 10.

The hotel was extremely clean and staff was friendly/helpful. We plan on returning.

Positives: The overall relaxing environment

Negatives: None to speak about

Reviewer: Not provided on Wed 12 Nov 2008 rated 9 out of 10.

Wonderful hotel, great service, lovely settings, great amenities. The best was the complimentary dining, both the cocktails and appetizers in the evening and the hot breakfast in the morning. The room was immaculate, up-to-date, with lots of space. I would definitely stay here again.

Positives: Spacious rooms, gorgeous atrium, great complimentary breakfast and cocktails.

Negatives: Can't think of anything negative, it was great!

Reviewer: Not provided on Wed 29 Oct 2008 rated 8 out of 10.

First stay in Embassy Suites. Very friendly, welcoming, accommodating staff. Great value and convenience for travelers with children, as hotel had indoor pool,game area, exercise area. Buffet breakfast and manager's reception was included in price. Beautiful interior. Our room however, was an interior room, with no ability to open a window and get fresh air. We had no air conditioning and only heat. We could not regulate our room temperature. The room was lovely, very spacious, had many creature comforts but the creatures in it were roasting all weekend!

Positives: Excellent value; convenient, roomy, great service, friendly staff, good location

Negatives: Did not like our interior room. No ability to control room temperature. Way too hot.

Reviewer: Not provided on Fri 05 Sep 2008 rated 1 out of 10.

Overall the worst hotel I've ever stayed in.

Positives: Free WiFi.

Negatives: Dirty rooms, paper thin walls, poorly trained staff.

Reviewer: Not provided on Thu 28 Aug 2008 rated 8 out of 10.

I like Embassy Suites and will stay there over other comparable hotels!

Positives: Great breakfast.

Negatives: Did not find the timer for the hot tub whirlpool.