The Bertram Inn & Conf Ctr Trademark Collection

Reviewer: Not provided on Thu 28 Aug 2008 rated 10 out of 10.

Hotel stay was very nice get away for the weekend, has 2 baby grand piano's in the lobby's, food was very good and the bar tender fixes great drinks.

Positives: Nicely decorated, pretty pictures hanging around.

Negatives: NA.

Reviewer: Not provided on Mon 04 Aug 2008 rated 7 out of 10.

This hotel was very well designed and would be good to host a meeting or special event. The amenities were good for a family who was spending a few days at the local waterpark. Unfortunately, its location was not near other attractions. Overall, its price was worthwhile for the convenience of being so close to the waterpark.

Positives: The pool and game room were excellent for a family.

Negatives: The hotel was not close to any other restaurants in the area.

Reviewer: Not provided on Sun 20 Jul 2008 rated 7 out of 10.

Hotel was very clean and pleasant. Staff was fine. Very loud guests even late, but we knew it was also a conference center.

Positives: Room was very clean and pleasant - pool very nice.

Negatives: Extremely loud guests even after 11pm. Could not sleep.

Reviewer: Not provided on Fri 18 May 2007 rated 7 out of 10.

Meh - that about sums it up. It was a bit out of the way, but it was the best option at the time. The staff was average. The food was average but pricey.

Positives: Better than your average Hampton or Holiday Inn.

Negatives: Not much better than your average Hampton or Holiday Inn.

Reviewer: Not provided on Sat 02 Sep 2006 rated 10 out of 10.

We were shocked to get such a classy place to stay while visiting relatives in nearby towns. The proximity to Geauga lake is wonderful and the complex itself is great. The pool is gorgeous, the wait staff superb. The only negative comment I have is the lack of communication after my departure when I realized the I left behind the cell phone charger. I still don't have it nor even a phone call to tell me if the maid found it.

Positives: Beautiful building complex in a convenient location for me.

Negatives: No response to two phone calls about an electronic device left in the room. I even offered to pay the postage.

Reviewer: Not provided on Sun 30 Jul 2006 rated 8 out of 10.

Better for business than for a family vacation. It was very nice just not as kid friendly as I would have liked.

Positives: Location.

Negatives: Too formal for family atmosphere.

Reviewer: Not provided on Thu 27 Jul 2006 rated 7 out of 10.

I had a pleasant time here. The room could've been cleaner but the staff was very friendly. I enjoyed my time there.

Positives: I loved the pool. It was clean and there hotel was not crowded.

Negatives: My room had a dirty coffee mug and coffee grounds still in the machine.

Reviewer: Not provided on Mon 26 Jun 2006 rated 9 out of 10.

Close to park. Reasonably priced. Clean. Friendly staff. Nice place to stay.

Positives: Clean, Game Room, Spacious Rooms, Good Restaurant.

Negatives: Did not provide with free aspirin or hair spray.

Reviewer: Not provided on Tue 20 Jun 2006 rated 2 out of 10.

Not much to do.

Positives: It was close to Geuga lake park, and it was clean.

Negatives: It didn't have a indoor pool , I thought most 4 star hotels have indoor pools therefore it was just a 2 star as far as I'm concerned.

Reviewer: Not provided on Mon 01 May 2006 rated 8 out of 10.

It is over priced for the room. It was plain.

Positives: Clean.

Negatives: Too far from everything.

Reviewer: Not provided on Sun 26 Mar 2006 rated 1 out of 10.

It seemed like staff was unhappy to be working and were not cheerful. I had a room with Ethernet problems (I use this in hotels over 100 nights a year and is the most important feature in hotel). Staff said they could help me. The restaurant got my order wrong and forget to put order in (after 20 minutes) until I notified them. Food was not good either. It seems like this hotel is struggling.

Positives: Comfortable room.

Negatives: Staff unfriendly unprofessional, Ethernet didn't work and staff gave me no option, restaurant service, food was poor.

Reviewer: Not provided on Fri 12 Aug 2005 rated 10 out of 10.

Our experience was great except for hearing into the room next to us that caused my family not to sleep & we were exhausted from going to the amusement park that day & was going again the next day. The security was helpful & friendly when I had to call from the noise. The overall cleanliness of the hotel was awesome! Friendly Staff.

Positives: Very nice, clean & elegant hotel, highly recommended.

Negatives: Could hear in the room next to us, caused no sleep.

Reviewer: Not provided on Fri 12 Aug 2005 rated 9 out of 10.

Bertram Inn is a great conference center and is close to lots of fun activities. The hotel is well kept, friendly staff and we had a great stay.

Positives: Great conference center. All the things you need.

Negatives: A bit dated on the decor, poor lighting in the rooms.

Reviewer: Not provided on Wed 10 Aug 2005 rated 9 out of 10.

The hotel is very pretty - inside and out. It is a beautiful location. The staff up front however, are not quick and do not answer the phone always. They also do not monitor the behavior at the pool where there was rough language and young adults bumping into everyone.

Positives: Good location.

Negatives: Charged me wrong upon leaving.

Reviewer: Not provided on Wed 03 Aug 2005 rated 8 out of 10.

overpriced for two double beds.. no rooms with two double queens in hotel?

Positives: close to attraction and had good acess to parking .

Negatives: direction to atractions were terrible took me 40 miles out of my way and over a hour wasted and travel bad area family was scared.

Reviewer: Not provided on Wed 08 Jun 2005 rated 8 out of 10.

Over all, it was a very pleasant stay. The staff was courteous and professional, and even though there were several events taking place in the hotel that weekend, the rooms are well insulated and quiet, so we were not disturbed enough to make a difference in our opinion of the place. We did not order room service, which would have been nice after a long trip, but the prices were prohibitive.

Positives: The hotel is very well built, with quiet and tastefully decorated rooms.

Negatives: We felt that the food and services were overpriced.

Reviewer: Not provided on Wed 19 Jan 2005 rated 10 out of 10.

Bertram is an excellent hotel - total thumbs up - on the corporate warrior side I would add wireless in lobby and everywhere really - but the food, room, stay - truly super - decor great and the couch in the room - really an asset for late-night reading

Positives: the decor, the friendly staff

Negatives: wireless in lobby would be super - nevertheless this a super find of a hotel !