Raleigh Marriott Crabtree Valley

Reviewer: Not provided on Sun 07 Aug 2011 rated 4 out of 10.

The hotel was okay but the bed in the wall came down and would not go back up. The manager told me I should not have opened the cabinet that housed it as it was broken, but there was no sign stating this. Also, this was a surprise for my daughter whose dog was having surgery at the Veterinary Hospital. The hotel called my husband to confirm an "upgrade" that was given to us and I caught hell when I got home for staying in a hotel even though I was paying for it. The bed had to stay down in the middle of the room through the duration of our stay as we were told not to touch it. Call management to move it. The cleaning staff told us it was broken and had been broken for some time. I was expecting more from a 3+ Star hotel. I will not stay there again.

Positives: The cleaning staff was friendly and helpful.

Negatives: The manager on duty.

Reviewer: Not provided on Sat 11 Jun 2011 rated 9 out of 10.

Nice, clean hotel. Great service and excellent rooms.

Positives: Nice rooms with flat screen TV.

Negatives: They did not have the channel working that had the NBA Championship game on so we had to go to the bar downstairs.

Reviewer: Not provided on Sun 22 Nov 2009 rated 8 out of 10.

Nice hotel, great location, everything was perfect, but the staff could have been a bit more helpful.

Positives: Very clean and updated hotel.

Negatives: The staff was not too friendly.

Reviewer: Not provided on Mon 25 May 2009 rated 9 out of 10.

Excellent! Would definitely stay again.

Positives: The ambiance of the lobby and room.

Negatives: Could only get free internet in the lobby. Parking lot is dark at night.

Reviewer: Not provided on Wed 26 Nov 2008 rated 6 out of 10.

This hotel was at a great location. The updates were superficial and poorly done. They tried to cover up and mask an old hotel and make it new but failed.

Positives: Good location.

Negatives: The hotel was out of date and was remodeled.

Reviewer: Not provided on Thu 11 Sep 2008 rated 10 out of 10.

Very friendly staff. Good location for Football Stadium, which is why we were in town.

Positives: Very comfortable beds.

Negatives: Nothing.

Reviewer: Not provided on Sun 07 Sep 2008 rated 2 out of 10.

The room was clean and bed comfortable which is really what matters the most to me. The staff was inefficient and the manager was rude. I stayed two nights and my room was never cleaned. When I told the staff, they said it was probably because I had a DND sign on my door. It was on the door one hour in the afternoon. They had the entire rest of the day to clean it. The manager was rude and condescending when I spoke to him regarding another issue that was their fault. I would not stay there again.

Positives: Nice hotel, decent rooms.

Negatives: The manager was rude, not only to me but to other guests.

Reviewer: Not provided on Mon 25 Aug 2008 rated 7 out of 10.

Everything was nice but the construction on the roof.

Positives: Pool.

Negatives: Under construction.

Reviewer: Not provided on Sat 02 Aug 2008 rated 10 out of 10.

Marriott in Raleigh at the Crabtree Mall is just beautiful. It is set in a shady environment with pretty trees and landscaping. Although it is on a busy street, it is set off far enough and with enough landscaping that you feel it is private. The staff was terrific, the best you could want. The restaurant is nice, but pricey (breakfast buffet is $14). Our room was just perfect, with great decor and an extra comfortable bed with scrumptious linens. The bathroom is very nice and had all amenities. I have stayed here before, and was thrilled to stay again. Wish I could have stayed a couple of days more for leisure! You are right across from the Crabtree Mall, which has a Cheesecake Factory, PF Changes, Ruby Tuesday, and many great food court options. The mall is very pretty. You are also within ten minutes of Cameron village, another pretty shopping area. It is close to the interstate, as well. I don't think you could go wrong with this hotel, as it is just gorgeous.

Positives: Staff went out of their way for us, extra-friendly and helpful. Room was perfect, beautifully decorated and super clean. Love the location.

Negatives: No fan in bathroom to help remove heat and humidity.

Reviewer: Not provided on Sat 02 Aug 2008 rated 8 out of 10.

The Crabtree Valley Marriott is a good value.

Positives: Convenient, accessible and clean.

Negatives: The hotel looks outdated and isn't very attractive.

Reviewer: Not provided on Mon 21 Jul 2008 rated 10 out of 10.

The staff was excellent!

Positives: Free parking; clean, comfortable hotel.

Negatives: Pay internet $9.95/day.

Reviewer: Not provided on Mon 21 Jul 2008 rated 5 out of 10.

Hotel was ok, overall, not worthy of four star rating. Room was damp and small, fridge old. We picked up our own room service meal at 10 pm. However, the food was good. Morning meal was delivered on-time and very good. Staff all helpful and friendly.

Positives: Location.

Negatives: Small room, funny odor.

Reviewer: Not provided on Wed 09 Jul 2008 rated 9 out of 10.

It was good for a one night. Staff is nice and rooms are good and clean.

Positives: Clean and Sleek.

Negatives: Nothing Much.

Reviewer: Not provided on Mon 16 Jun 2008 rated 9 out of 10.

Excellent hotel for business or family at good price point.

Positives: Location is excellent. Close to restaurants and easy to maneuver from here to anywhere in the surrounding area.

Negatives: Rooms are kind of small.

Reviewer: Not provided on Sun 08 Jun 2008 rated 10 out of 10.

Marriott Crabtree is a beautiful hotel right across from Crabtree valley mall in Raleigh, NC. The setting is pretty, with many trees, which makes it feel different than on a very busy street. The restaurant was pricey, so we opted to either snack or go out. The rooms are very tastefully decorated and the beds and bedding are scrumptious. I was very comfortable there. The blackout drapes kept the room dark in the early morning light. Elevators are quick and several are running. This would be a great place to stay again.

Positives: Very clean and neat; wonderful, soft and puffy beds and bedding; beautiful corridors and lobby area.

Negatives: The bathroom is very pretty, but small. The restaurant did not have affordable options for breakfast (a buffet was $14.00).

Reviewer: Not provided on Tue 27 May 2008 rated 7 out of 10.

Hotel was attractive, well-care for and a great location. Staff was helpful and friendly and other than the bed being way too soft and not up to what I expect from Marriott, my stay was good and I would certainly stay there again when I am in the area.

Positives: The usual Marriott class was evident every where.

Negatives: The bed was not up to Marriott standards - much too soft.

Reviewer: Not provided on Sat 17 May 2008 rated 10 out of 10.

This hotel was absolutely perfect for me as a solo business traveler. Each staff member did everything in their power to ensure that I had an outstanding visit. I hope to stay there every time I visit Raleigh.

Positives: The hotel staff went above and beyond at every opportunity!

Negatives: The layout of the driving paths in front of the hotel seemed a little dangerous.

Reviewer: Not provided on Fri 16 May 2008 rated 10 out of 10.

I had a wonderful stay at this hotel. The rooms were very spacious and clean and the staff was extremely friendly. Would recommend it to anyone.

Positives: The staff was very friendly and accommodating.

Negatives: You had to pay for internet.

Reviewer: Not provided on Tue 13 May 2008 rated 9 out of 10.

Good value for the money.

Positives: Great beds and in room services.

Negatives: Old small bathrooms need to be bigger.