Holiday Inn Express & Suites

Reviewer: Not provided on Tue 13 Sep 2011 rated 10 out of 10.

The staff was pleasant, helpful and caring far above what would be expected. Hotel was clean, comfortable and well maintained. The free full breakfasts were delicious, plentiful and with many choices. Will be my choice again when in Murphy!!!! Recommend highly!!

Positives: Friendliness of staff.

Negatives: Tricky access.

Reviewer: Not provided on Fri 29 Jul 2011 rated 10 out of 10.

This hotel went above and beyond what I expected for a 2-1/2 star! Friendly staff, nice rooms & amenities, and all those little things that only places that really care about their customers include. Disney does this best, but this Holiday Inn Express is on par in that respect! I even forgot a canvas lunch bag full of very expensive vitamins in the mini fridge in our room, and the staff sent it to me at my home in two days time at no cost to me! That was incredible! Very professional! Excellent experience - I highly recommend this hotel to anyone!

Positives: The snacks for the kids, fridges & microwaves were a huge bonus & placards reminded us that if we forgot something (toiletries) to ask the front desk.

Negatives: Nothing.

Reviewer: Not provided on Sat 07 Jun 2008 rated 3 out of 10.

Superficially the hotel looks very nice, but the toilets will not flush well enough to send BM or even toilet paper down the drain. Complaint to the front desk did no good as they said it was due to government regulations and beyond their control! I'd never stay there again..

Positives: Appearance of building.

Negatives: Surly staff and significant plumbing problems.

Reviewer: Not provided on Thu 14 Jun 2007 rated 10 out of 10.

This hotel is very clean and always has a clean smell the people were very nice I would stay here again.

Positives: Cleanliness and the nice workers.

Negatives: No outside pool.

Reviewer: Not provided on Fri 13 Apr 2007 rated 1 out of 10.

Room I was given was not ready for guest occupancy. Linens had never been changed, and the bathroom was filthy. Returned to desk and given a second room, same problem, not ready for a guest(s). When I asked desk clerk why two rooms were filthy, she became angry and started complaining what a terrible place this was to work in. Hallway carpets were black with filthy. Same for parking lot, trash everywhere. Swimming pool had filthy scummy water in it. Breakfast was terrible tasting coffee and a few stale donuts, terrible. Formal complaint filed with corporate headquarters. A real dump. Don't waste your money here...

Positives: Location.

Negatives: Just about everything, rooms, pool, breakfast, etc.

Reviewer: Not provided on Thu 12 Apr 2007 rated 1 out of 10.

A very bad hospitality experience from the very start. Desk clerk sent us to a room that appeared to have never been cleaned. Upon returning to the desk, the clerk became very agitated and rude. Second room she sent us too had broken TV and broken air conditioner and was so dusty it appeared to have never been dusted, only the linens changed between guests. Lamps in every light were low wattage, making the entire room dark and dingy. The indoor pool was filthy, and I reported same to the county health dept. Hallways had trash bags stashed everywhere, filthy carpets. Breakfast was terrible, with no milk and very watered down orange juice. The coffee was luke warm and tasted very bitter. Avoid this place. There are other lodging choices in town. I do not know who is writing the positive high rated reviews here, maybe hotel management.

Positives: Location.

Negatives: Everything, especially the rude staff.

Reviewer: Not provided on Tue 06 Mar 2007 rated 9 out of 10.

Very clean, nice staff, rooms large. Everything perfect. Glad I didn¿t listen to other reviews. Some people must have a personal grudge with hotel. Bad reviews simply not true.

Positives: Staff friendly, rooms clean.

Negatives: Nothing.

Reviewer: Not provided on Mon 06 Nov 2006 rated 10 out of 10.

The trip was very pleasant. Check in was excellent. Our stay was extremely comfortable. We will return.

Positives: Clean and pleasant to stay. Staff was excellent!

Negatives: Vending/Drink machines were out of Diet Coke.

Reviewer: Not provided on Wed 21 Jun 2006 rated 8 out of 10.

Fine except for item 14. There is no reason to put a sign like that up in a decent motel - all know that missing items will be billed - but like a threat - and if so then I need an inventory for sure so I'm not short to start from prior thief if it is such a problem. POOR impression - never seen before. grounds- clean people - friendly - common and room areas - clean easy check in and out but threat spoiled visit.

Positives: Location and price.

Negatives: Sign in room warning of charges for items if missing - really cheapened whole experience.

Reviewer: Not provided on Tue 18 Apr 2006 rated 5 out of 10.

Nice hotel but the housekeeping was bad and the people at the front desk were not trained very well. One reason we stayed there is because of the spa which was broken all 5 days we stayed.

Positives: It was close to where I had to go.

Negatives: They double billed me for a extra day I requested, Housekeeping SUCKED!!!!!!!!!

Reviewer: Not provided on Thu 23 Mar 2006 rated 10 out of 10.

Every aspect of the motel was excellent. The employee's were very friendly and helpful to answer all my questions. They were very nice and professional.

Positives: Everything.

Negatives: Nothing.

Reviewer: Not provided on Thu 17 Mar 2005 rated 1 out of 10.

One of the worst Holiday Inn Express hotels I have ever stayed in, a roach infested rat trap with very rude employees. Our bed was stained and smelled, and the bathroom had a foul odor. The toilet leaked, and the air conditioner made a loud squeel all night. The breakfast was a joke, a few hard buns, some watered down kool aid and bitter coffee. Avoid this place and use one of the other motels in town.

Positives: near town

Negatives: filthy rooms

Reviewer: Not provided on Wed 16 Mar 2005 rated 1 out of 10.

We were greeted by a rude clerk who let us know we were interrupting her TV show. The room smelled, the bed sheets were stained, and the pillow reeked of mildew and mold. The bathroom was never cleaned, and there was no toilet tissue, towels or soap. The pool area was filthy with trash all over, and the water was cloudy and dirty. Breakfast consisted of stale pastries, no milk for the children's cereal, and the coffee was luke warm. There are several other nice lodging facilities in town, use one of them. Avoid this dump.

Positives: Convenient location.

Negatives: Rude staff, filthy rooms