Holiday Inn Express

Reviewer: Not provided on Sat 21 Aug 2010 rated 7 out of 10.

The attitude of the front desk person changed from the beginning when we first began to stay at this location. My husband was on a seven week work assignment for half weeks and I was able to accompany him. I had rated this hotel with high marks from customer service to cleanliness and quiet accommodations. However, when checking out for the last time this past week to end the work assignment, I was not granted a later check-out as before, being Priority Club members. The young lady at the front desk gave no reason when I called her from the room. I came down later to ask what happened and she gave a short answer. I was shocked that our business seemed not to be appreciated after all. It appears that this facility is more interested in vacationing, short-term business rather than continuous, dependable business. I am disgusted and insulted that the stay turned out this way. We will not return to this location. My husband had told the front desk person over the weeks how much he appreciated the accommodations for us, just as I had done. He was shocked to hear of this turnabout and is not interested in returning either, due to the way ;my wife was treated. After looking back on these past weeks, it's probably better to stay here short-term since it appears that they value those who pay full-price rather than the business-rate clients. I would have thought they could have allowed this one last request. The staff, except for the one person at the front desk in her inconsistency, was excellent! She is not aware that I overheard her commenting about me. Most unprofessional! I sat in the lobby quietly waiting for my husband as in times past. We both are quick to take time to commend folks who do their jobs extraordinarily and consistently well, and we are also willing to call attention in times when this is not the case. A short stay here should be quite enjoyable. Just don't expect further courtesies for longer stays. They just wanted us to move on, so we have, for good!

Positives: Great for short-term stays. Housekeeping staff excellent.

Negatives: Does not seem to value long-term, business-rate customers.

Reviewer: Not provided on Tue 08 Jun 2010 rated 10 out of 10.

We thoroughly appreciate this Holiday Inn Express. One of the staff member at the front desk went out of her way to accommodate us. The entire staff went out of their way for that matter so much so that we decided to use this HI XPRS during the month my husband was on a work assignment. Definitely a great place to stay with a staff that cares about customer service!

Positives: One of the staff member worked with us in trying to provide early check in and late check out as priority club members.

Negatives: Nothing was negative.

Reviewer: Not provided on Tue 20 Apr 2010 rated 8 out of 10.

Do not believe the pet fee's listed on their web page. They do not include them in booking fee's and then charge you when you arrive.

Positives: The breakfast was well stocked.

Negatives: They charged me a pet fee even after I showed them my reservations that showed they were booked with pet.

Reviewer: Not provided on Sat 26 Sep 2009 rated 9 out of 10.

Best pet friendly hotel we have found. Rooms and lobby were very clean and also pet areas.

Positives: Continental breakfast and fresh baked cookies.

Negatives: Needs more parking.

Reviewer: Not provided on Sat 11 Jul 2009 rated 10 out of 10.

We were traveling with our daughter, her husband, and their 2 young children. The rooms were perfect for comfort and visiting and sleepovers. The housekeeping staff was friendly and helpful. The desk staff were very pleasant and informative. I loved the hotel.

Positives: Tremendous hotel, loved it. Staff excellent (all) best coffee I've ever tasted.

Negatives: Liked everything. Room, staff, breakfast.

Reviewer: Not provided on Mon 18 Aug 2008 rated 6 out of 10.

The place was full and they could not keep up with breakfast demands.

Positives: Clean.

Negatives: Pull out couch very uncomfortable.

Reviewer: Not provided on Mon 07 Jul 2008 rated 10 out of 10.

Super nice than other HI Expresses I have stayed at. Nice amenities (pool, sauna, and gym).

Positives: Clean, nice bathroom, and friendly staff.

Negatives: Thin walls.

Reviewer: Not provided on Thu 15 May 2008 rated 10 out of 10.

Easy access to this hotel provided us with a comfortable stay including refrigerator/microwave, TV and lounging area with which to entertain and visit with family.

Positives: Refrigerator, microwave, fitness room, comfortable bed.

Negatives: Breakfast bar was mostly imitation food.

Reviewer: Not provided on Thu 23 Aug 2007 rated 8 out of 10.

The hotel was great and the front desk personnel were very helpful at all times and very friendly. Its means a lot when you are in a different place to have nice people to deal with-a real Kudos to the staff.

Positives: The room was great, clean and comfortable.

Negatives: It took a very long time for them to get to our room to clean it. We were out from 10am to 3:30pm. It was cleaned when we left for the 2nd time.

Reviewer: Not provided on Tue 05 Jun 2007 rated 7 out of 10.

Good for business or weekend stay. Not suitable for vacation stay.

Positives: Location.

Negatives: Continental breakfast.

Reviewer: Not provided on Wed 04 Oct 2006 rated 9 out of 10.

My husband stays for business at this hotel 4 times a year and I take the kids there twice a year and book a few extra days. Before, we loved the hotel for the friendliness of its employees (and the owner lady still is!), but this time the front desk staff was not very friendly (just kind of barely did their job because they had to) and the breakfast lady constantly smoked in the stairways, which was absolutely disgusting. We were quite a bit disappointed this time and would probably book a different hotel next time. The other hotels already reduced their rates for the fall (this one here didn't - and it would have been worth it if the staff hadn't been so unfriendly).

Positives: it is clean, taken care of and the breakfast is good, location is great.

Negatives: The employees at the front desk and the breakfast attendant have changed (negative).

Reviewer: Not provided on Wed 12 Jul 2006 rated 10 out of 10.

Nice place to stay that is reasonably priced and convenient to the beach.

Positives: Location and free breakfast.

Negatives: Outdoor pool was small.

Reviewer: Not provided on Fri 21 Apr 2006 rated 10 out of 10.

We became to know this hotel through my husband when traveling for business to Morehead City. It's great for business and families!

Positives: Very friendly staff, clean, good location, rooms are great, children friendly.

Negatives: The fans in the bathrooms don't work, but it didn't really bother anyone.

Reviewer: Not provided on Fri 14 Apr 2006 rated 10 out of 10.

Nice relaxing stay.

Positives: Friendly staff, great location.

Negatives: Price not great, but ok for the region.