Courtyard Charlotte Arrowood

Reviewer: Not provided on Fri 22 Jul 2011 rated 8 out of 10.

It was a great price,and close to all the nearby attractions and major highway.

Positives: Friendly staff.

Negatives: I felt the hotel could have possibly had crime in the past but have a police officer in the parking lot at all times.

Reviewer: Not provided on Sat 04 Jun 2011 rated 9 out of 10.

Overall, met expectations. Would stay again given the same circumstances.

Positives: Convenient to airport and the various parties I had to meet with during my stay.

Negatives: Would have preferred an inside facing room instead of parking lot.

Reviewer: Not provided on Tue 24 May 2011 rated 10 out of 10.

I truly enjoyed my stay here and wished I could've stayed a little longer, when I asked a question about the AC unit in my room, the staff was very helpful, knowledgeable and are eager to assist with any problem, concern or question I had. My single king-sized bed room was very clean, neat and very welcoming.

Positives: The staff was very nice, professional and attentive to me as a guest. My room was very enjoyable and great atmosphere! Would love to stay there again!

Negatives: No complaints here.

Reviewer: Not provided on Fri 18 Mar 2011 rated 8 out of 10.

This hotel was nice the breakfast was great but expensive!

Positives: The hotel was very clean and the staff was very nice! Breakfast was great but expensive!

Negatives: Breakfast was not free!

Reviewer: Not provided on Fri 28 Jan 2011 rated 7 out of 10.

Overall for the price the room was very nice I loved the hot tub. Even at some three star hotels they have free breakfast.

Positives: I liked the style of the room and the fact that it was clean

Negatives: I didn't like that there wasn't a fridge in the room and breakfast was so expensive

Reviewer: Not provided on Tue 30 Nov 2010 rated 8 out of 10.

Great place to stay for short travels. However, be prepared to buy your on breakfast because it is not complimentary.

Positives: The white linen made the bedding appear sanitary.

Negatives: The breakfast was not complimentary.

Reviewer: Not provided on Sun 04 Apr 2010 rated 10 out of 10.

Love it. The only shortfall is the restaurant. They are are going to offer this quality of breakfast, it should be complimentary; if they are going to charge so much money, the food quality and service should be substantially better.

Positives: Clean, attractive and well-maintained. Warm, friendly and professional.

Negatives: No restaurant (really). Breakfast only, it is mediocre and overpriced.

Reviewer: Not provided on Fri 05 Mar 2010 rated 5 out of 10.

Would caution travelers to look closely at the breakfast buffet. It is not complimentary and once you serve yourself you are stuck with an $11.00 breakfast that was just above a Best Western complimentary!

Positives: Clean, roominess, and comfortable.

Negatives: Breakfast buffet we thought was complimentary. Did not see the sign when coming in from the rooms.

Reviewer: Not provided on Wed 20 Jan 2010 rated 10 out of 10.

I loved the fact that the hotel was eco friendly.

Positives: Easy access to malls and restaurants.

Negatives: No bar.

Reviewer: Not provided on Mon 04 Jan 2010 rated 6 out of 10.

This was a nice hotel to stay in. The big drawback for me was not having wireless internet in the room. To get online, you needed to plug in at the desk in the room. After spending 10 hours sitting at a desk, I really was looking forward to laying in bed with my laptop.

Positives: very clean.

Negatives: No wireless internet in room; no vending machines.

Reviewer: Not provided on Mon 27 Apr 2009 rated 8 out of 10.

Close to Interstate. Security personnel in lobby.

Positives: Quick response to a clogged toilet.

Negatives: It was fine.

Reviewer: Not provided on Tue 21 Apr 2009 rated 9 out of 10.

Nice location. Front desk clerk was very nice. Our room was clean. The bed was wonderful.

Positives: Nice location, front desk clerk was

Negatives: Nothing.

Reviewer: Not provided on Fri 02 Jan 2009 rated 9 out of 10.

The staff at check-in and check-out were very friendly and helpful. The room was clean and comfortable. The area was convenient to airport. Several restaurants within a few miles. The only bad thing about my stay was the noise outside my room woke me up a few times. I would stay here again, but request to be placed in a room farther from the entrance.

Positives: The staff was very friendly and helpful.

Negatives: Our room was right next to an entrance that was very loud.

Reviewer: Not provided on Mon 22 Dec 2008 rated 6 out of 10.

Hotel is in a somewhat dangerous area. There are very few dining choices nearby. Bed was soft, first floor smelled of water or mold, not too strong but strong enough. WiFi was very weak.

Positives: Close to I-77.

Negatives: No restaurants around hotel. Area is somewhat dangerous.

Reviewer: Not provided on Sun 21 Dec 2008 rated 5 out of 10.

Hotel looked clean but felt unsanitary. Remodel job was weird. Parking lot had signs posted everywhere to remove your valuables and lock your doors. Police officers patrolled the parking lot until 3 a.m. We always stay at hotels in that area - even directly across the street, but I felt uneasy and unsafe at this hotel. Also the closet door handle broke and it just felt old.

Positives: It was close to the location of my husband's business meeting.

Negatives: There were safety signs everywhere remove valuables from cars and lock them.

Reviewer: Not provided on Sun 21 Dec 2008 rated 8 out of 10.

Excellent value, well appointed room. Convenient for business travelers.<BR/>I would go again.

Positives: Price, excellent value.

Negatives: Too close to bad area of town.

Reviewer: Not provided on Thu 18 Dec 2008 rated 10 out of 10.

The hotel was very clean and had a great view of the courtyard. The staff was friendly and helpful and the beds were very comfortable. I felt like a new person when I woke the next morning.

Positives: The cleanliness was great and the staff was friendly and the location was great.

Negatives: Nothing I was very satisfied.

Reviewer: Not provided on Mon 27 Oct 2008 rated 5 out of 10.

The staff was very rude! Man at the front desk didn't even consider my request, didn't bother to look and see if they had my request available. The room smelled really bad and the shower leaked and flooded the bathroom.

Positives: Mattress was nice.

Negatives: Rude staff, smelly, flooded bathroom.

Reviewer: Not provided on Thu 16 Oct 2008 rated 10 out of 10.

The hotel was much better. The bed linens were high thread count and the pillows were down along with the down comforter. It was a great night&rsquo;s sleep. The sun came up through our balcony door, but the curtains kept the light out. The iron was on the cheap side, but it got the job done. The coffee in the room was ok, but the lobby coffee rocked. I will definitely sleep in another Courtyard by Marriott.
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Positives: The bed linens were excellent!

Negatives: We were in a handicap room. The handicap shower head was terrible.

Reviewer: Not provided on Mon 29 Sep 2008 rated 3 out of 10.

Do not bother with this hotel If you are in Charlotte, try the courtyard on university. It is newer, much cleaner, and easier to navigate through city traffic from there.

Positives: Nothing.

Negatives: Everything!

Reviewer: Not provided on Fri 12 Sep 2008 rated 10 out of 10.

Stayed two nights. Great hotel. Staff was very accommodating. My son was asking about a pool, and the clerk put us right next to it! The kids had a blast. Facility was very clean. Very nice.

Positives: I loved the courtyard.

Negatives: Location of ice machine- first floor.

Reviewer: Not provided on Tue 09 Sep 2008 rated 9 out of 10.

Would recommend.

Positives: Clean quiet affordable.

Negatives: No Vending Machines.

Reviewer: Not provided on Wed 03 Sep 2008 rated 10 out of 10.

This hotel was great. Very clean and fresh. Everything sparkled. The staff was very friendly and efficient. Loved it.

Positives: How clean it was and comfortable. Great business center.

Negatives: Good food wasn't close by.

Reviewer: Not provided on Tue 26 Aug 2008 rated 8 out of 10.

It's one of the older Courtyard properties. Well maintained but could use some updating. It's a totally non-smoking property, which I liked. The staff was efficient and helpful, but not especially friendly.

Positives: Great location convenient to 2 interstates and the airport.

Negatives: No restaurant or bar facilities. Needs some updating.

Reviewer: Not provided on Mon 25 Aug 2008 rated 8 out of 10.

Our overall experience with this hotel was wonderful. We did have to ask several times to have a crib brought up to the room. Check out was a breeze. The pool was delightful, my daughter and I had it completely to ourselves.

Positives: The pool and spa area were wonderful.

Negatives: We had to ask more than once for a crib.

Reviewer: Not provided on Mon 04 Aug 2008 rated 4 out of 10.

We have always had great success. This hotel was the one exception. When we check in they are adamant about giving us a room with double beds. They did not provide us a king. We said we understood however the hotel was empty and we would be willing pay additional if necessary. They would not accommodate us at all. We ended up having to call the main Marriott number and speak to someone there. She was able to go in and change the room. When we went back to the front desk to get a new key, the manager finally showed up and rudely asked why we needed to call customer service in order to get our room changed! We were very disappointed with the management of customer service at this hotel and would not recommend it to anyone!

Positives: Ground floor rooms had sliding doors to balcony.

Negatives: Staff was the most unhelpful I have ever encountered.

Reviewer: Not provided on Mon 04 Aug 2008 rated 9 out of 10.

I stayed in this hotel with my husband in the middle of a move from apartments. The hotel room was very spacious and clean. The bed was extremely comfortable and I really enjoyed our nights stay. A few drawbacks: The courtyard itself could use some work. Also at the pool, peoples balconies are overlooking the pool which did not make the swim very private. Also there is not much around to get delivered to the room. Not pet friendly. Non-smoking hotel.

Positives: Room was very spacious and clean. Bed was very comfortable!

Negatives: The pool area could use some work as well as the balconies.