Best Western Independence Hotel
Charlotte, North Carolina
Best Western Independence Hotel is a hotel located in Charlotte.
The Best Western Independence Hotel is an excellent choice for the traveler who demands comfort and quality. This beautiful award winning hotel is located in the Crown Point Development Business Park. The hotel is easily accessible from Interstate 485 and Highway 74 Independence Boulevard. We are located near fine dining and just minutes away from the Merchandise Mart, Oven's Auditorium, Cricket Arena, downtown Charlotte, Bobcats Arena, the Charlotte Convention Center and the Charlotte Coliseum. This spacious three level property offers all the finest amenities every guest seeks for in a hotel. The Best Western Independence Hotel offers a continental breakfast and invites you to relax in its 93 beautifully appointed guest rooms. Amenities include: High-speed Internet access, business center, fitness room, meeting room, guest laundry, refrigerator, microwave, iron, ironing board, in-room coffee maker, hairdryer, alarm clock, large work desk with ergonomic chair, HBO and cable television.
Local dining options close to Best Western Independence Hotel include El Cancun Mexican Restaurant, Captain Steve's Seafood, Carrabba's Italian Grill, and Soma Grill.
Charlotte, North Carolina, 28227-7724 USA
The information displayed here is displayed 'as is' and was last updated on June 28th, 2022. Check the website ( if listed ) for up-to-date information, prices and availability. Where To Stay USA is not responsible for the content of external websites. If you are the owner or operator of Best Western Independence Hotel and wish to update or modify the content on this page including room details, specials and getaways or availability, please use our submission page.
Please note map locations may based on either the address, the town or based on the location of the listed properties zip / postcode.
Best Western Independence Hotel reviews
Rated 7 out of 10 with 24 reviews
The comments and opinions expressed on this page are those of visitors to this site, and not of and or its parent companies.
Reviewer: Not provided on Fri 22 Apr 2011 rated 4 out of 10.
I wouldn't stay at this hotel again as it was dated and dirty. The bedding was comfortable if I could get past the dirty sheets that needed to be changed.
Positives: The front clerk was pleasant.
Negatives: The hotel was dated and dirty.
Reviewer: Not provided on Mon 17 Jan 2011 rated 10 out of 10.
I travel on business frequently. The staff was excellent and very tentative to my arrival. The rooms were clean and looked new. Great price! Location was next to Chili's (next door) and Buffalo wild wings.
Positives: Clean and great staff.
Negatives: Not any negatives that I encountered.
Reviewer: Not provided on Mon 17 Jan 2011 rated 10 out of 10.
Great hotel and staff, clean and comfortable rooms.
Positives: Staff went out her way to make me feel at home.
Negatives: No negatives.
Reviewer: Not provided on Thu 25 Nov 2010 rated 9 out of 10.
Overall the hotel was a great deal. Would use again.
Positives: Clean and friendly service.
Negatives: Breakfast was not very good.
Reviewer: Not provided on Tue 23 Mar 2010 rated 10 out of 10.
The location of this hotel was within walking distance of a couple of restaurants and a few stores and within a short driving distance of other restaurants and stores. We only stayed one night but it was more than adequate. The facility was clean and pretty updated.
Positives: Clean, nice facility, helpful staff.
Negatives: Breakfast was not that great.
Reviewer: Not provided on Mon 04 Jan 2010 rated 9 out of 10.
Overall, the hotel was quaint and in clean condition. It was quiet with enough room for us to be comfortable. The linens were fresh and there were no issues with the bathroom being dirty. The continental breakfast was nice. No diabetic offerings and the person who was working the morning did not speak English very well and was annoyed when I asked about sugar free syrup.
Positives: It was convenient for what we needed!
Negatives: The staff did not speak a lot of English and was rude in answering my questions during breakfast.
Reviewer: Not provided on Tue 27 Jan 2009 rated 4 out of 10.
The refrigerator froze my 3.00 sports drinks and soda and they exploded in the fridge. Awoke next morning again at 5am to someone across the hall singing at the top of their lungs - did not report- but was very aggravated - only had 4 hrs of sleep that night due to working/ conference i had been attending.
Positives: Bathrooms were clean updated.
Negatives: Noisy, refrigerator ruined my drinks.
Reviewer: Not provided on Tue 02 Sep 2008 rated 9 out of 10.
I was pleasantly surprised when arriving at the Best Western. It seemed to be a newer hotel. Only downside was no pool.
Positives: Nice, new hotel - fridge, microwave in room was very helpful.
Negatives: A little cramped.
Reviewer: Not provided on Sat 30 Aug 2008 rated 8 out of 10.
Everything was fine with the exception of the staff. When I arrived the front desk clerk was in the business center watching TV and she acted angry that she had to get up and assist. She never used the words, thanks, how are you doing, welcome, etc.
Positives: The modern facility and fixtures.
Negatives: The staff was very rude.
Reviewer: Not provided on Wed 20 Aug 2008 rated 6 out of 10.
Checkout was at 12 PM and I was told I would be charged another day if I wasn't out of my room by 11pm, that made me feel sad. I wasn't about to argue for an hour so I went back to my room and changed my planner so I could leave by 11 not 12.
Positives: The room was big, and housekeeping was clean.
Negatives: The girl at the desk on my last day. Argued with me.
Reviewer: Not provided on Mon 14 Apr 2008 rated 10 out of 10.
Affordable, clean, great layout. Easy street access; well lit parking. Free breakfast. Very pleased.
Positives: Great location, very clean, good layout, good parking lighting, good breakfast.
Negatives: Nothing.
Reviewer: Not provided on Sat 24 Nov 2007 rated 6 out of 10.
We were traveling on vacation. We did not get up early as we arrived in the evening and stayed out at an event. We barely got any breakfast as it was exactly 9 am and staff would not wait for us to go through the line to get food.
Positives: Outside appearance.
Negatives: That breakfast ended at 9 am. We were keen to get food and they were putting the food away and would not wait for us to get it.
Reviewer: Not provided on Thu 22 Nov 2007 rated 6 out of 10.
Overall hotel is rated properly at a 2star. One of the cleaning crew gentlemen kept cursing in the hall as he entered rooms and pillows were a bit small & uncomfortable. Overall bedding presentation could be a bit better. The check-in and out process was smooth.
Positives: Easy check in & out.
Negatives: Bedding not comfortable as could be. Need new pillows and very small. Male worker cleaning cursing.
Reviewer: Not provided on Thu 01 Nov 2007 rated 9 out of 10.
Clean, comfortable hotel. Rooms were large and well kept.
Positives: Clean, large, and well attired rooms. The microwave and refrigerator were a nice addition.
Negatives: The TV had no ABC channel and the reception was poor at best.
Reviewer: Not provided on Thu 25 Oct 2007 rated 8 out of 10.
During a night there, the power went out for about 5 hours and there was no announcement or warning, scary.
Positives: Very clean.
Negatives: You can hear through the walls.
Reviewer: Not provided on Tue 23 Oct 2007 rated 8 out of 10.
Good value.
Positives: Nice, clean, good location.
Negatives: Would not provide 2 beds.
Reviewer: Not provided on Wed 17 Oct 2007 rated 10 out of 10.
Overall a comfortable stay in a clean, spacious hotel.
Positives: Clean and spacious.
Negatives: Housekeeping knocked on door before the checkout time.
Reviewer: Not provided on Mon 08 Oct 2007 rated 9 out of 10.
If you want a great clean, quiet yet convenient to everything business hotel with complimentary breakfast this best western is a great choice.
Positives: I like the fact that it is clean, quiet and close to everything in Matthews, NC. It is perfect for business travelers and the staff is very efficient.
Negatives: For the money I can't think of a negative.
Reviewer: Not provided on Mon 03 Sep 2007 rated 8 out of 10.
Overall this is a well keep clean hotel suited to the business traveler in a convenient location to everything on the southeast side of charlotte.
Positives: Cleanliness and location.
Negatives: Mold in the air conditioning unit.
Reviewer: Not provided on Thu 26 Jul 2007 rated 9 out of 10.
I would rate this hotel very well. The overall experience was extremely enjoyable for a two day business trip. It is less than 100 yards from Independence Blvd. Chili's Restaurant is just steps from the hotel. Wonderful location. Excellent staff! Did I mention excellent staff? Helpful and very friendly. Acceptable continental breakfast. All in all a great hotel.
Positives: Phenomenally fast service from staff. Wireless internet. Convenient but limited breakfast items.
Negatives: Pull out sofa was like sleeping on springs only. Need more breakfast variety.
Reviewer: Not provided on Thu 14 Jun 2007 rated 7 out of 10.
The hotel was fine however we ended up in a smoking room which smelled badly and were unable to transfer to a non-smoking room.
Positives: Good Location.
Negatives: There was no possibility to speak to a manager.
Reviewer: Not provided on Tue 22 May 2007 rated 1 out of 10.
You switched us to Super 8 Amusement Park Hotel at 11300 Texland Blvd.
Positives: nothing.
Negatives: The room smelled bad, felt dirty being in the room.
Reviewer: Not provided on Sun 20 May 2007 rated 10 out of 10.
Wonderful place to stay! Would stay there again.
Positives: Easy to find & clean!
Negatives: Desk person wasn't helpful in finding locations.
Reviewer: Not provided on Mon 23 Apr 2007 rated 7 out of 10.
Hotel is nice and clean friendly receptionist but nothing to really do on premises.
Positives: Clean and comfortable not a lot of road noise in room.
Negatives: Nothing to do in lobby or on premises.
Amenities
24-hour front desk. AM/FM radio. Air conditioning. Air conditioning. Alarm clock. All public areas non-smoking. Business center. Cable television. Coffee/Tea maker. Complimentary breakfast. Complimentary full american breakfast. Complimentary in-room coffee or tea. Complimentary newspaper in lobby. Connecting rooms. Data port. Data port. Desk. Direct dial phone number. Elevators. Exercise gym. Fax service. Free local calls. Free newspaper. Free parking. Front desk. Hair dryer. Hairdryer. High speed internet access. High speed internet connection. High speed wireless. Ice machine. Interior corridors. Ironing board. Meeting rooms. Microwave. Non-smoking rooms (generic). Onsite laundry. Photocopy center. Refrigerator. Safe. Safe deposit box. Security. Sofa bed. Voice mail. Wake-up calls. Wheel chair access.
Location details / directions
·From: Interstate 85 North. Exit at Harris Boulevard (Exit 45A). Travel East. Stay on Harris Boulevard until it dead ends with Independence Boulevard. Turn left onto Independence Boulevard and travel to the third traffic light, located at the intersection of Independence and Sardis Road North. Turn right, the BEST WESTERN Charlotte/Matthews Hotel is on the right. ·From: Interstate 85 South. Exit at Brookshire Boulevard (Exit 63). Turn left at the light. Travel East on Brookshire Boulevard for a
Any prices displayed for Best Western Independence Hotel should be used as a guide only and may vary with room and dates chosen. Lower pricing may be available via the booking system if available. Not all properties are available for online booking. Please note all distances shown are approximate, and may not reflect driving or travel distances.