DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Reviewer: Not provided on Fri 22 Jul 2011 rated 1 out of 10.

The hotel staff was not at all apologetic for the fact that we were given first a smoke filled room and secondly for a room that had a bad a/c unit. The repairman was sent to look at the a/c unit and told us that the noise was normal. It was not a normal sound. He "fixed" it by turning on the heat. When we requested a suitable room, we were told there were none, but eventually at around 9pm we were given a suitable room with an a/c that worked but didn't have the loud noise.

Positives: Location only.

Negatives: The first room I was given reeked horribly of cigarette smoke. The 2nd room had a very loud a/c and had to beg for a suitable room.

Reviewer: Not provided on Sat 07 May 2011 rated 9 out of 10.

Clean,convenient and organized...

Positives: I

Negatives: We stayed in a room that that was noisy and smelled like smoke.

Reviewer: Not provided on Mon 25 Apr 2011 rated 5 out of 10.

Excellent location great lobby and sitting areas. Rooms filthy. Building under construction outside.

Positives: Location

Negatives: Filthy rooms. Bugs everywhere. Not bedbugs. Spiders ants etc. Carpets were in terrible condition for this type of hotel.

Reviewer: Not provided on Mon 25 Apr 2011 rated 10 out of 10.

Great hotel, comfortable and large rooms, and location is perfect.

Positives: Very nice hotel, great location and

Negatives: All good.

Reviewer: Not provided on Tue 05 Apr 2011 rated 7 out of 10.

The hotel room was a huge double door suite. Not sure how we ended up in this room, but we were happy to have it. It was actually kind of funny sitting down at a 6 person dining room table to eat our cookies. The room service was quick.

Positives: The cookie was a great surprise! The hotel room was huge, could have lived there.

Negatives: The decor was outdated, and hotel was obviously in need of repair. Leak stains were evident on walls.

Reviewer: Not provided on Fri 04 Mar 2011 rated 10 out of 10.

Other than stated it is a very nice place and i stay here a lot!

Positives: It is like staying in a condo, 2 R three bedrooms.

Negatives: The room had no drinking glasses.

Reviewer: Not provided on Thu 03 Mar 2011 rated 9 out of 10.

Quite nice, but not as nice as the other 3-1/2 star hotel where I stayed a week earlier.

Positives: Lovely, comfortable bed.

Negatives: Not as nice as other 3.5 star.

Reviewer: Not provided on Sun 09 Jan 2011 rated 4 out of 10.

The rooms are very old, the appliances were outdated. The suites need a renovation bad & soon.

Positives: The location was very nice.

Negatives: The walls are paper thin & you can hear everything.

Reviewer: Not provided on Sun 02 Jan 2011 rated 9 out of 10.

It met my expectations, the suite was of course spacious, the staff was friendly, and we enjoyed our stay.

Positives: I really liked getting the delicious warm cookies as we checked in on a chilly winter day.

Negatives: I thought the bathroom could have been a bit more clean.

Reviewer: Not provided on Mon 27 Dec 2010 rated 9 out of 10.

Towel bar in bath not properly affixed; it was difficult to adjust temp for 2 rooms with 1 thermostat, no complimentary WiFi - that is ridiculous, no complimentary coffee in lobby; no foam pillows in room; staff, very friendly & professional.

Positives: Very friendly staff.

Negatives: No complimentary WiFi - that is ridiculous, no complimentary coffee in lobby; no foam pillows in room; 1 thermostat for 2 rooms.

Reviewer: Not provided on Sat 25 Dec 2010 rated 6 out of 10.

I did not like this hotel overall. While the staff was friendly, there were problems with the heat in my original room. After the staff fixed the issue for the first night, the problem reoccurred on the second night, and I asked to be moved to another room. The staff accommodated my request. The bathroom tub did not drain properly in the original room. Cleanliness was an issue in the bathroom of the second room. The hotel also has a strange layout which keep things very spread out.

Positives: The staff was helpful.

Negatives: The heat in the room did not work, the tub did not drain, and the layout was confusing.

Reviewer: Not provided on Sat 25 Dec 2010 rated 7 out of 10.

Overall I liked the hotel, however the bathroom was not clean. There was hair all inside the tub/shower area.

Positives: I loved the location. Right near everything I needed.

Negatives: The bathroom was dirty .

Reviewer: Not provided on Wed 22 Dec 2010 rated 10 out of 10.

I recommend this hotel and rate it very high. It is extremely clean, well appointed with one of the finest shopping centers and restaurants in the southeastern United States literally in the hotel's back door. I especially liked the working fire place on the second floor balcony with two comfortable chairs for private conversations. The suites are large and comfortable.

Positives: Fabulous location, upscale accommodations, warm, friendly personnel, and beautiful seating areas around hotel.

Negatives: None