Ocean Place Resort & Spa

Reviewer: Not provided on Fri 16 Oct 2009 rated 6 out of 10.

Fabulous location. Nice rooms. Hotel staff competent but not particularly friendly or helpful. Breakfast was fine but the dining room was not open for dinner due to a wedding. An ad had offered NY Times daily. It was NY Times weekend but an inferior daily paper.

Positives: Beautiful view.

Negatives: The hotel tried to charge me for a facility charge that had already been included in my payment.

Reviewer: Not provided on Fri 19 Dec 2008 rated 1 out of 10.

Great part of Jersey, beautiful beaches, nice shopping. Atrocious hotel. Terrible staff, dirty and disappointing. Priced based off of location, not service. Comparable to a glorified Holiday Inn and for the experience.

Positives: Location.

Negatives: Service, lack of cleanliness and expensive.

Reviewer: Not provided on Thu 10 Apr 2008 rated 3 out of 10.

Decent place but they ad on a 12 resort fee which is bogus.

Positives: Big lobby.

Negatives: Extra fees.

Reviewer: Not provided on Wed 09 Apr 2008 rated 9 out of 10.

Nice hotel, great location on the NJ coast. It is a resort and you have to pay an extra fee so you can use the spa. I wasn't there on vacation so I had to pay the extra and wasn't able to enjoy the hotel's extras.

Positives: Great views of the beach and pool.

Negatives: Extra $12.50 you had to pay per day for the use of the hotel's resort.

Reviewer: Not provided on Sun 16 Mar 2008 rated 3 out of 10.

Subject: Not Ready for Prime Time....Were just back from what was meant to be a three-day weekend where one of us needed connectivity to be able to work. We thereby checked with the American Express and with the hotel to make certain there was wireless in our room. This was essential for us to be able to take a long weekend off. We arrived on a Friday afternoon and were taken to a room with a less than stellar view and no wireless. We called the front desk and were promptly taken to another room, perfect view, but still no wireless. We spent the better part of our first 24 hours going back and forth with the front desk who offered silly solutions such as try calling our tech support company (they were closed for the weekend) or you are welcome to come down to the lobby to email or we are not sure what the problem might be. After they suggested we move to a much smaller room that might have wireless (this would have marked the third time in two days we would have had to switch rooms) we just gave up.....What was really maddening more than the lack of wireless was the complete and utter disregard on the part of the staff for the inconvenience this had posed. And they took absolutely no ownership of the problem in the way of calling back to check on us to see if the wireless situation had been resolved. Only if we called again and again would they even accept that there might be a problem with their system. When we finally called American Express Platinum Travel to see if they could intervene, the desk sent a small cheese tray and a low-end bottle of wine which we did not open...Perhaps because it is off-season they didnt have their A-Team in place but the level of service and caring exhibited by the staff made us wish we had stayed at a Marriott or one of the mid-tier chains where we wouldnt have expected much which is precisely what we got here. ....A spa and resort this is not......

Positives: Great ocean view.

Negatives: Terrible customer service.

Reviewer: Not provided on Sat 29 Dec 2007 rated 5 out of 10.

Room lighting is very poor. Desk area is useless without a lamp! Could they spare a floor lamp next to the reading chair? There is no full length mirror. A pretty basic need! Iron didn't function. Just dripped water from the reservoir and didn't heat up. Closet door came off the track and remained propped against a wall for the three days of our stay! Does anyone check the equipment? The room was cold at night (heat monitors?)The bed was uncomfortable and the blanket thin. The spread was so weighty, it was unusable. The room key system failed two out of the three nights and we were stuck outside the room waiting for security twice! The bathroom needs some basic conveniences like a self to hold a toiletry bag and a toilet seat that has two working hinges and is not discolored. All effort was put into making the lobby attractive, but the rooms and furnishing are sub standard. Desk personnel made no response to guest inconveniences. Overpriced.

Positives: Location.

Negatives: Zero comfort, over priced.

Reviewer: Not provided on Sat 29 Dec 2007 rated 5 out of 10.

Room lighting is very poor. Desk area is useless without a lamp! Could they spare a floor lamp next to the reading chair? There is no full length mirror. A pretty basic need! Iron didn't function. Just dripped water from the reservoir and didn't heat up. Closet door came off the track and remained propped against a wall for the three days of our stay! Does anyone check the equipment? The room was cold at night (heat monitors?)The bed was uncomfortable and the blanket thin. The spread was so weighty, it was unusable. The room key system failed two out of the three nights and we were stuck outside the room waiting for security twice! The bathroom needs some basic conveniences like a self to hold a toiletry bag and a toilet seat that has two working hinges and is not discolored. All effort was put into making the lobby attractive, but the rooms and furnishing are sub standard. Desk personnel made no response to guest inconveniences.

Positives: Location.

Negatives: Zero comfort.

Reviewer: Not provided on Mon 29 Oct 2007 rated 7 out of 10.

The location on the beach was spectacular. Health club and whirlpool/pool were great. The accommodations were clean but the general amenities (shampoo, soap etc) were not up to a "luxury" rating. The beds were hard as rock! Friendly staff.

Positives: Fabulous location, great health facilities.

Negatives: Uncomfortable bed.

Reviewer: Not provided on Thu 17 May 2007 rated 9 out of 10.

We had a fantastic stay. The atmosphere at the hotel, the surroundings and the friendly staff made our week-end a success.

Positives: The location, the atmosphere and the spaciness.

Negatives: The outdoor pool was not ready for use, unfortunately.

Reviewer: Not provided on Sun 02 Jul 2006 rated 10 out of 10.

A lovely old modern hotel on the ocean, good for conferences, good for vacationers, close to NYC, family friendly, yet spacious enough to accommodate a large convention and no one feels the others presence. I highly recommend it.

Positives: Location,2 Pools, Spa, Ocean-view rooms, Beach & boardwalk.

Negatives: Nothing noteworthy.

Reviewer: Not provided on Sat 01 Apr 2006 rated 5 out of 10.

On the beach! Large room, nice toiletries, comfortable bed. We were strictly overnight guests to attend a funeral and didn't use any of the hotel's facilities.

Positives: Bed was comfortable, wake-up call on time.

Negatives: Tried to add a $15 "resort" surcharge to agreed price.

Reviewer: Not provided on Mon 27 Mar 2006 rated 8 out of 10.

Staff was very helpful, lots of construction upgrades going on right outside our window, moved us to an oceanfront room, no charge. Overall a very nice weekend getaway.

Positives: Location and staff were excellent.

Negatives: Added an extra fee each day for facility usage which was not mentioned.

Reviewer: Not provided on Mon 13 Mar 2006 rated 7 out of 10.

The heating broke on one of the rooms and believe the hotel is good during the summer months since it is situated near the beach.

Positives: The lobby.

Negatives: The hotel is not suited during the winter months, I believe they cater to summer travelers.

Reviewer: Not provided on Tue 10 Jan 2006 rated 5 out of 10.

I love the location of Ocean Place, and you can't beat sleeping next to the water with the door open to hear the waves as you fall asleep. The lobby is beautiful. Our room was disgusting - there were other people's dirty clothes under the bed, hairs in the shower, used band aid wrappers in the closet, a used water bottle under the armoire. I am sure the room was given nothing more than a once over and fresh toiletries. The gym also needs serious updating, as does the pool facility - it is dingy and much of the equipment in the gym was broken. Overall, Ocean Place is resting on it's location, but needs to get with it as far as what a 'resort' actually is.

Positives: Beautiful lobby and views of ocean from room.

Negatives: Room was filthy Last person's socks, band aids, water bottles.

Reviewer: Not provided on Mon 19 Dec 2005 rated 7 out of 10.

Hotel is showing its age - needs a remodeling. Carpets in rooms were worn and stained.

Positives: Spacious, attentive staff.

Negatives: Rooms were out dated and are in need of refurbishment.

Reviewer: Not provided on Fri 21 Oct 2005 rated 10 out of 10.

Beautiful location on Atlantic ocean. Hotel is well appointed with comfortable furnishings and very clean appearance. Lounge is comfortable with regulation pool tables. Restaurant serves varied array of food with excellent service.

Positives: Rooms are large and well appointed, excellent oceanfront views. Lounge is comfortable, pool excellent, hot tub being repaired.

Negatives: Room service was slow.

Reviewer: Not provided on Sun 08 May 2005 rated 8 out of 10.

Overall very clean and comfortable. Great view of the ocean from my room. Excellent massage at the spa. I was there off season and had to deal w/ some lack of amenities but overall it was a nice stay.

Positives: Great view from the room

Negatives: Per day charge for gym and internet