Crowne Plaza

Reviewer: Not provided on Sun 31 Jul 2011 rated 2 out of 10.

Hotel was okay except that in the morning of leaving I had no water in the shower.<BR/>I told the front desk when checking out and all they offered me was a complimentary breakfast.

Positives: The room and beds were very nice.

Negatives: The water in the shower did not work in the morning!

Reviewer: Not provided on Fri 08 Apr 2011 rated 3 out of 10.

I reserved a king bed at this hotel prior to my arrival day. When I checked in I saw I had a room with 2 twin beds. Thinking this was a simple mistake I went to the front desk and was told they were out of king beds and not to complain because at least I got a room. I told the front desk manager I reserved my room in advance and showed him my printout with my king bed reservation and the manager did not care to even look at it and said that its &quot;first come first serve&quot; according to the staff at the crowne plaza<BR/><BR/> The manager told me with a very rude voice &quot;listen I can give u free breakfast but nothing like steak and eggs&quot; I was only staying one night and just went back to my double bed room in amazement that I get better customer care from McDonald then this 3 star hotel.

Positives: A

Negatives: The front desk manager was rude and unhelpful or caring about what you paid for vs what you received.

Reviewer: Not provided on Sat 01 Jan 2011 rated 8 out of 10.

Room was reasonably clean. The carpeting, furnishings were a bit dated but not overwhelmingly so. The heater was a bit noisy, but overall a comfortable and convenient stay.

Positives: Comfortable beds.

Negatives: Carpeting and furnished was a bit dated.

Reviewer: Not provided on Wed 01 Dec 2010 rated 1 out of 10.

The hotel service engineer claimed 94 degree Fahrenheit (measured in our room, at hottest level) is normal for hot water.

Positives: Free parking, that's it.

Negatives: Old facilities and poor services.

Reviewer: Not provided on Wed 10 Nov 2010 rated 9 out of 10.

I enjoyed my stay in this hotel. The lady in the front desk was very helpful. She upgraded my room in a second upon my request. The room was clean, and the beds were comfy. The only thing I did not like was the constant noise coming out of the A/C unit. Even I turned it off completely, the voice did not stop. It was annoying.

Positives: Friendly and professional staff.

Negatives: A/C unit.

Reviewer: Not provided on Mon 08 Nov 2010 rated 6 out of 10.

The hotel is large but definitely in need of renovation. The rooms are outdated and my bathroom was by no means kept clean - hairballs in the corners. I am bald, so it was not my hair. When I arrived my heater did not allow temperatures to rise above 65 degrees. After it was repaired it was so noisy that I had to turn it off at night. The exercises room can accommodate at best 4 people. It is far too small for a hotel this size.

Positives: Location

Negatives: Outdated rooms in need of renovation.

Reviewer: Not provided on Mon 08 Nov 2010 rated 5 out of 10.

Needs renovation.

Positives: Location, price.

Negatives: Room was aging, peeling wallpaper, carpet, old banged up furniture, horrible view.

Reviewer: Not provided on Sat 25 Sep 2010 rated 9 out of 10.

Friendly helpful staff eager to please - some updating of rooms and hall carpeting would have added to the rating, GREAT views from our room.

Positives: Location and views from room.

Negatives: Hard to turn on tub/shower.

Reviewer: Not provided on Sun 02 May 2010 rated 3 out of 10.

Absolutely not a 3 star venue. Way overpriced for what they offer.

Positives: Nothing.

Negatives: Outdated, dirty, sloppy, poorly maintained and a horrific remodeling job. Needs new carpet, a professional paint job and flat panel TV would be nice.

Reviewer: Not provided on Mon 26 Apr 2010 rated 1 out of 10.

I booked my wife and daughter for a one night stay at this hotel. They had all of the necessary paperwork (itinerary and reservation number). The hotel said they &quot;weren't in the system&quot; -- argued with them for an hour -- and then reluctantly let them stay at the regular room rate. Never again a Crowne Plaza...

Positives: Clean with nice rooms.

Negatives: The check-in staff was unaccommodating. Awful!

Reviewer: Not provided on Tue 06 Apr 2010 rated 7 out of 10.

Driving though that area I was a little concerned about the hotel we were staying at. Once we arrived I was pleasantly surprised. Hotel was very nice, and staff was okay. They put us on the 4th floor and on the way to our room we walked by the area with the ice machine and vending machine, sad to say that the vending machine was trashed and there was yellow caution tape all over the room. As if things couldn't get worse for some reason some of the rooms on that floor had the doors opened including our room. I called the front desk and they said the cleaning person must have left them open, I don't know about you but I have never been to a hotel where they leave the rooms open during the day. We asked for a room/floor change and they moved us, after that the stay was fine except for the creepy feeling we had all night.

Positives: Best looking hotel in the area.

Negatives: Creepy activity

Reviewer: Not provided on Sun 10 Jan 2010 rated 4 out of 10.

The overall motel was good, but their security staff is poor. My vehicle was broken into about 100 yards or less from the front door.

Positives: Clean and spacious rooms.

Negatives: Bad security, my vehicle was broken.

Reviewer: Not provided on Fri 09 Oct 2009 rated 9 out of 10.

Nice hotel, easy access to Philly area. Sports Bar and Club within walking distance, nice room, nice comfortable bed too.

Positives: The price was super right, thank you PRICELINE.

Negatives: You have to stay and one end of the hotel as there is a busy road.

Reviewer: Not provided on Tue 01 Sep 2009 rated 7 out of 10.

For my purposes, this hotel met expectations. The bathroom showed age and use, needs update. Room was clean and comfortable. Staff friendly and helpful. Pub type restaurant, take out available. Limited menu, reasonably priced.

Positives: Pleasant staff, efficient.

Negatives: Bathroom shabby, room was near elevator mechanisms.

Reviewer: Not provided on Mon 10 Aug 2009 rated 1 out of 10.

Big surprise, the elevators were out of service. They gave me a voucher for a free breakfast instead, nice try.

Positives: Food, pool, front desk staff, restaurant staff was A+.

Negatives: Room service was not available, had to get a takeout from the restaurant, no fridge, uncomfortable beds, fire alarm at 5 am.

Reviewer: Not provided on Fri 22 May 2009 rated 9 out of 10.

There are lots of hotels in the Cherry Hills area and we have stayed in many of them. This was definitely one of the best.

Positives: Friendly and responsive staff.

Negatives: Housekeeping forgot to make up our room one day.

Reviewer: Not provided on Mon 27 Apr 2009 rated 4 out of 10.

I wouldn't stay there again. The room was very beaten up. Tiles falling down, carpeting gross, HVAC too loud to sleep. The wireless worked.

Positives: They knew we were coming, no problems checking in.

Negatives: The room was very run down, HVAC loud, carpeting and ceiling worn and dirty.

Reviewer: Not provided on Mon 20 Apr 2009 rated 8 out of 10.

The hotel was very clean, and the staff was friendly. The room was very nice and spacious.

Positives: The room size and location.

Negatives: I

Reviewer: Not provided on Wed 25 Mar 2009 rated 9 out of 10.

Nice and clean lacked some better amenities<BR/>I would have liked that<BR/>I usually get at the.

Positives: Nice view.

Negatives: Most

Reviewer: Not provided on Thu 04 Sep 2008 rated 1 out of 10.

The hotel is not well maintained in rooms and public places.

Positives: People.

Negatives: The room is not clean.

Reviewer: Not provided on Tue 26 Aug 2008 rated 1 out of 10.

The bathtub was dirty, there was an old used bar of soap from the previous occupant. The bathroom ceiling had mold. The room was simple, it didn't worth the price. Overall, I wouldn't recommend it.

Positives: The parking area was well light and spacious.

Negatives: The hotel was too far off the major highway.

Reviewer: Not provided on Wed 06 Aug 2008 rated 9 out of 10.

I liked staying here. I have stayed at many Crowne Plazas, and the staff here was very nice. No complaints. I wouldn't say it was an extravagant hotel, just a normal hotel but clean and friendly.

Positives: The staff was extremely polite, yet not over the top. It was very genuine.

Negatives: There wasn't anything bad about this hotel. It was like a standard hotel. There was nothing over the top fantastic about it, it was nice.

Reviewer: Not provided on Wed 19 Mar 2008 rated 6 out of 10.

The staff was very friendly, the room was comfortable, but for the price I paid I was surprised there was no complimentary breakfast, no refrigerator in the room, and I didn't even have a "do not disturb" sign for my door knob. The restaurant inside the hotel had a only a mere 8 meals (at the most) to choose from. I would only not recommend this hotel because you can get so much more for a lower price if you stayed elsewhere.

Positives: Friendly staff and comfortable room.

Negatives: Not enough quality for price rate.

Reviewer: Not provided on Wed 10 Oct 2007 rated 9 out of 10.

Convenient to Philadelphia (10 minute drive). Lobby very impressive.

Positives: Nice view.

Negatives: One has to make a u turn to get to Philadelphia.

Reviewer: Not provided on Tue 25 Sep 2007 rated 6 out of 10.

Fair, the lobby is roomy but not too overwhelming. The restaurant was fair and the bar was nice. The bathrooms and showers could use an upgrade. Liked the sleep care package, nice touch.

Positives: The layout is different and the view is nice.

Negatives: We had to move from our original room due to a noisy vent.

Reviewer: Not provided on Sat 28 Jul 2007 rated 6 out of 10.

We travel quite a bit. I would rate the staff at this hotel as less than what I would expect for this type of hotel. An employee at the desk was rude to me and then later to my husband. I asked this employee where the mall was located. He said, "its Sunday, where are you from?" Then, later that night my husband asked for towels. He walked away and then said, "Well, I'm not going to give them to you now." We wanted to complain to the manager but he was on the phone arguing with a guest about the bill. It was a very disappointing stay. If we ever go to a venue in Cherry Hill again, we will not stay at this hotel.

Positives: The Star Trek Convention venue.

Negatives: Hotel staff at desk was very rude.

Reviewer: Not provided on Sat 21 Jul 2007 rated 9 out of 10.

This hotel in itself was excellent. However, its not convenient for travelers. There is a train station near by but there's no shuttle to the train station and cabs fares are awful.

Positives: The sleep CD, eye mask, and lavender spray.

Negatives: There was no shuttle service.